David’s Bridal

Terrible place. They give you an appointment and then ignore you! Don’t waste your time. Dress collection may be ok, but everything else about David Bridal is horrible. They don’t even have a mirror in the trial rooms.

Did not feel like the stylist listened to what I wanted at all and seemed irritated when I didn’t buy a dress.

I went to this Davids Bridal this past Saturday to go bridesmaid dress shopping with my sis and maid of honor. Everything up to our arrival had been professional and Rye at the front desk was lovely. The first woman we spoke to, Susan, was also fine. However, Susan passed us onto Toni who was AWFUL.
I don’t know why Susan even talked to us if she wasn’t going to be with us the whole appt. We follow Toni back to the dressing room and she left us standing their awkwardly for 5 min before showing my sis to her room. She didn’t get us chairs so we were trying to look at my sister’s dress while standing. There were other people and a big group next to us using chairs for their jackets. The big group and their stuff was also right in front of my sisters dressing room. We asked Toni repeatedly for chairs and she said sure and walked away. In another part we saw another staff member cordially rearranging their side of the dressing rooms to accommodate new guests. If we had that staff member, we would’ve been better off. Instead we had to share seats at a weird angle until we finally got a 3^rd chair when we were nearly done our appt.
Besides the lack of being taken care of with seating, Toni never helped my sis into any dresses!!! My mom had to constantly get up to help her which really ruined her experience. Toni even joked about how my mom was doing all the work… what the hell!!! She just CONSTANTLY WALKED AWAY. I even told my mom not to get up to force her to actually do her job, but toni
would give my sis a dress and then leave. My mom asked if she unzipped my sis and she said no and walked away. Idk what else she had going on but we felt incredibly ignored and not taken care of. In short, it was horribly unprofessional, uncomfortable, and less than enjoyable.
I do not live in the area and had to make a special trip down. We were all looking forward to this appt but the lack of professionalism and being basically ignored by our incompetent staff person ruined our trip. We will not be returning here or purchasing anything from here.
SAVE YOUR TIME AND STAY AWAY. OR MAKE SURE YOUR APPT IS NOT WITH TONI.

If you are planning on getting married at any point do not, I repeat, do not use David’s Bridal. After waiting for 5 months for them to get my bridesmaid dress from the day i ordered it they sent me the wrong dress and then I had to rush order another style (in a size too big) because that’s the only dress in that color they have and it’s sitting in a warehouse in Conshohocken and they said I won’t have it until 5 days before the wedding. The assistant manager then screamed at my mom when she asked why it takes a month to have it shipped 10 miles. Stay far away.

I would like to thank the wonderful staff at David’s Bridal on Rt 1 for accommodating me — helping to solve a problem that was caused by another David’s Bridal location! Not only did they help with the problem, but solved another with a defective zipper! Special thanks to all the staff, especially Susan Hartz, who went over & above to help us! Keep up the GREAT WORK!

I did not say yes to the dress, but I had a really great experience here and if anything, I was able to get an idea of what silhouettes fit my body shape. They also have a decent shoe collection. I actually fell in love with their t-​strap glitter metallic wedges — super light, comfy and gives me almost 5 inches of height. My consultant was Uniqua and she was super nice and eager pulling dresses for me to try and getting a feel for my style. She also had to help me get in and out of every single dress each time. My best advice is to be mindful of the 1 hour time slot because it goes fast, so try to take make the most of it.

Avoid this location. When I first went into this store there was a heated argument between the management and a bridal party. I had two people in front of me in line and the person behind the counter was so slow in talking to each person I waited in line for over 20 minutes to start my appointment to purchase my bridesmaid dress. Once the appointment did start it was very difficult to find someone to help me find the dress as I wasn’t sure of the style. Besides myself there was only one other pair of customers in the store at this point. Once I finally got someone to help I was persuaded to get a size clearly too big and refused this. I was then told the dress would be in within a week or two only to find when I called the store after this time had passed that I was given the wrong information and was given the actual time as to when it would be in. That time came and went and I called the store to check if the dress had arrived. I was greeted on the phone by an unfriendly customer service person who couldn’t give me details as to when it would be in but just snapped that I would be called as soon as it came in. Found out from someone who was having a fitting at a different location that my dress was in. The dress was delivered the day after I called and the dress was in the store for three days and I never received a phone call. They had no explanation as to why I wasn’t called. Not sure when they would have called. Getting my dress from this location has been a horrible experience; customer service is inattentive and practically non-​existent. Go to a different location if at all possible.

We all know what David’s Bridal is. It’s not a cute boutique where you’ll find one of a kind dresses that you’ll never see anyone else in, so let’s not pretend it is.
One of my very best friends is getting married next year and I have the honor of being one of her bridesmaids. I now live in Texas, but was back in my hometown visiting and eating across the street with the bride-​to-​be when we were discussing dress and how we weren’t sure if the DB dresses would look cheap and unclassy as we were underwhelmed by the selection online. We decided about an hour and 15 minutes before closing to run across the street to see if they’d let me try on a few dresses. It was nearing 8 pm on a Tuesday evening. The store was farily empty and the saleslady gladly accomodated us without an appointment. My friend described the look she wanted and I tried on 5 or 6 dresses with the expert zipper help of the consultant. She gave some good advice that will save me a few bucks on sales tax if we decide to go the DB route. Though we lucked out, I recommend making an appointment. Overall, we were pleasantly surprised by the dress and the service.

Note: this review is only for their alteration services, as I bought my dress at a different David’s Bridal before this location opened. I cannot speak to their services in the dress selection and buying process.
I had a very positive experience having my wedding dress altered here. I made an appointment to have the alterations done and was attended to as soon as I arrived. The seamstress was quite the perfectionist and gave me the option of different bustles, each of which she showed me on the dress itself by careful pinning. My dress has an asymmetrical back, so the bustling was tricky. It came out wonderfully, though. I was very happy with all the alterations done (bustles, hem, and addition of a bra clip) and with the attentive service I received from their alterations department.
Four stars instead of five because I did find the rates to be a little high for what I had done — no bodice alterations, just the bustles and hem — and it still ran me about $ 175. I probably could have shopped around for other alteration quotes, but decided to stay in-​house for the ease of it.

Avoid, avoid!
I tried to follow my recipe for success at David’s Bridal. I made an appointment. I went on a weekday morning when I knew it would be quieter. I saved favorites on the website. I’d been to other stores, I’d read lots of reviews, and I was confident that I could do this.
No. Not at this location.
Problems:
1. They couldn’t find me in the David’s Bridal system. Even though I’m registered on the website AND HAVE BEEN TO OTHER STORES, they couldn’t find me. No idea what happened here.
2. Even though the DB form says «groom/partner’s name,» the woman at the front desk was totally confused by me.
«What’s your groom’s name?»
«My bride’s name is Catherine.»
«Oh, so you’re not the bride?»
«No, I am. There are two brides.»
*blank stares*
«I’m marrying another woman… it’s a gay wedding.»
«Oh…»
I know NJ doesn’t have marriage equality yet, BUT: a.) It’s been in the news very, very recently, as the state legislature just passed it, and b.) gay people DO exist in NJ and get married there. So don’t look at me like I have three heads.
3. They could not print out my favorites. They just didn’t have that capacity. So the consultant (Bertha) tried to look them up, INDIVIDUALLY on the world’s most ancient computer. But instead of just looking at them and going «oh, yes, that one, I’ll get it,» she had to print them all out individually. We made it through about five, which just doesn’t cut it at a DB store. By this point, it was 30 minutes into my appointment and I wasn’t even in the dressing room yet.
4. The consultant (Bertha) was not very helpful. She was friendly and nice, but she brought me some dresses and a bra and then… just disappeared. She didn’t help me into them, she didn’t give me feedback, nothing. She just sort of disappeared. I ran out of dresses to try on very quickly, and Bertha was nowhere to be found (it’s not a big store). My mom and I started pulling our own dresses (which is a big DB no-​no). No one stopped us.
So after a while we just left. Bertha was at the check out desk as we left, smiled at us sympathetically, and waved good-​bye, «Oh, didn’t find anything? That’s too bad!» Honestly, she had no idea what we did or didn’t find. We could’ve picked out a fantastic dress and then just decided to order it online. She had no clue.
The real kicker was that we found out later that DB was having a sale («Wedding March,» runs first half of March) and no one even mentioned it to us! Also, the woman checking us in took a call while we were there and said to someone on the phone, «Oh, I don’t know if we can do that, we’re really busy right now.» There was barely anyone in the store! (Trust me, I’ve been to a DB on a Saturday in January, and I know busy. This store was not busy.)
All in all, avoid this location. Go to the one in East Brunswick instead. This place is what gives DB stores their awful reputation.