Maaco Collision Repair & Auto Painting

ABSOLUTELY HORRIBLE they left two huge dings on my fenders, there are chips on the paint on the back fender and the grill wasnt even painted! went back to the store and the owner Sara displayed the WORST customer service I have ever experienced. She said (yelled) that because the grill wasnt spelled out on the bill that they didnt have to paint it and same about the dings on the fenders that the only dings they had to paint would be the ones on the doors «we have 35 cars a week» she said trying to excuse them not doing their job. If you go there you might wanna make sure EVERYTHING is spelled out on the bill otherwise they wont do it if they dont feel like it. the car was left outside so now there watermarks and a nasty layer of dust, and I cant wash the car for a month. It looks dirtier than when I brought it in!
I went back to maaco after having a WONDERFUL experience at their Somerville location a few years back. Now I have to go back to Somerville so they can fix what Lawrence did. Btw, my car is a build custom car, I had told sarah I would be back at the end of the year to change the color and spend another grand. She clearly doesnt care about loosing customers. oh and also my girlfriend had to remove herself from the office because of how upset she was getting because of Saras behavior and then Sara had the audacity to ask me if I knew how to read english when pointing at the bill and saying because the fenders werent spelled out on the bill they didnt have to paint it. You give what you get, and Sara you sure deserve the shit life you clearly live. Fuck you.
ps– when I left the shop the first time Sara said she would pay/​discount $ 25 if I wrote a nice review online. So be VERY AWARE of the 5 star reviews you see here.

I’ve had Sarah and her team at Maaco work on my F150 twice now.
I brought it in the first time to get the radiator support repaired. I asked if they would hang my new fenders as well. Sarah gave me an estimate on the radiator support replacement. However, after digging into it there was some additional issues that needed to be fixed in order to make things safe.
Sarah asked me to stop by and see the issue for myself. We then set a budget for the repair and they started the work. They finished it about three weeks later and while the repair cost was more than the initial estimate due to the additional issues uncovered once the radiator support was removed, Sarah did come in under the revised estimate.
A few months later, I decided to get my truck re-​painted. I brought it back to Sarah and told her my budget and she told me what she could do within that budget. I wasn’t expecting perfection, but her crew managed to exceed my expectations. The body work turned out great. The paint looks great. And, the bed liner they applied for me is great. It’s not Line-​X quality, but it works for me.
Thanks Sarah!

Service makes the difference and in this case, the service was far beyond my expectations. Sarah’s ability to explain the entire process to me and to help me understand how the insurance process would also work, made me feel very comfortable. I would highly recommend this shop to anyone looking for body work.

You BETTER get MAACO — or you’re a numbskull! So if you have a 1950’s Mercedes Gullwing — go ahead and take it to a specialist to charge you five figures to sand it down to bare-​metal and restore it to a $ 450K vehicle. If you DON’T — go to MAACO in Lawrence, MA. They sand your vehicle enough to get a good tooth and do a FABULOUS job. They went ABOVE AND BEYOND in improving my vehicle’s many imperfections. I drive a 2005 RAM with barely over 80K on it. Why buy a new one for $ 42K? Mine LOOKS and runs/​drives new. Yours can too — for «low-​four-​figure» amounts.
The staff is professional, knowledgeable, cordial, and highly attentive — sending me updated photos along the way. HEROIC CUSTOMER SERVICE. You will meet a lovely woman named Sara and wonder where the boss is as she looks like a runway model (as does her very nice daughter). Sara IS the boss. It’s her shop. She’s sharp and very professional and even offered to have me come in for touch-​ups. They even gave me a ride to Starbucks to work over wifi while my vehicle was being worked on.
If you want a GREAT DEAL, GREAT QUALITY, GREAT SERVICE, and a highly referable experience — go to MAACO in Lawrence, MA.
— JA — Hampton Falls, NH

They did a pretty good job on my car.
There are a lot of little spots where they got paint where it doesn’t belong both inside and outside of the car and they broke my antennae which was a real bummer.
I think I paid about $ 1200 for the whole job and other places quoted $ 3000-​$ 4000. The value of my car is only about $ 3500 so it didn’t make sense to pay a ton but I do love my car. You should be prepared to get what you pay for and not be too picky about it.
Overall, I don’t regret my decision.