State Of New Jersey Department of Motor Vehicles Commission

This place is probably where the entrance to hell is. So they have this new system where you enter your phone number and they call you by it instead of creating lines. This is not a convenience for the customers. His is a convenience for the staff. They get to call the next customer without facing the line. This way they don’t have to hurry. I am sitting here for 1,5 hours. The amount of employees serving the registration line went from 4 to 1.
It looks like there is no one working. They take their sweet time between customers. It is just ridiculous having to spend a half of the day foe a 5 minute procedure. The good ol line system was a lot better and more effective. Seeing the line made those lazy idiots move.

I had to do a double take of all the positive and glowing reviews of this place. It seems this DMV location has gone to the dogs as of May 2016. Keep in mind that my experience is that of a Thursday afternoon in the middle of the month (not at the end of the month when all the lazy procrastinators come out of hibernation to get stuff done last minute). I arrive at 12:30 pm. I wait 10 minutes in a line to see a receptionist and then another 20 – 25 minutes for an ID check. Then the kicker… over 2 hours to get a license renewed! To make matters worse, the estimate increases in time rather than decreases over the next 2 hours. So here I am at 2:30 pm and not expecting to get helped until 4:30 pm. Four hours is unacceptable! That’s half a day of work that people have to miss to get a license renewed. I left and will try out another DMV location as I don’t have 4 hours to wait on an inadequately staffed DMV to get to me when they can get to me. This place must’ve taken a cue from the TSA on how to waste people’s time and make their experience as miserable as possible.

DMV and speedy never seem to make their way in the same sentence. Fortunately, the experiences I have had at this DMV have been pleasant and speedier than others. I came today for a car inspection (yes.one of the last days of the month) and I was in and out in 20 minutes. That’s gotta be some kind of DMV record! Even when needing to renew my license I have had to wait but overall the experience has been good.

Employees here like to go to lunch all at once, in big groups, leavibg the place understaffed. The rep that was handling my request got up and left to lunch, handling it to another employee and not finishing it. The other employee was busy and not able to see to it, having issues with his computer, system, etc etc… Something that couldve been finished and taking care of fast, was stretched out to 40min.

Car inspection AND registration renewal in seven minutes flat during the lunch hour at the start of the month? I had to smack myself to make sure I wasn’t dreaming!!! Granted all the stars were aligned, but still!
This DMV outpost sits in a gleaming, brand new, spanking clean building, surrounded by convenient and plentiful parking. The staff in the main building and at the inspection facility were all pleasant, courteous and efficient – not a disgruntled one to be found in the bunch. They handled my special requests and silly questions professionally and actually seemed to enjoy their job. I was greeted with a genuine smile by the inspection guys, and when I stepped out, was invited to sit in my car (passenger seat) while they conducted the inspection. (Previously you got out and stood staring at them from a bus stop shelter. How fun… not!)
The whole process has been streamlined and made efficient. Whoever planned this, put a lot of thought into making the whole experience as pleasant as possible. The layout facilitates this. This is year two following the renovation. Last year, I assumed my positive experience was a fluke. It wasn’t!
Since government agencies are not known for customer focus or efficiency, I’m bestowing one of my rare five stars on this place. It’s clearly gone above and beyond! Bravo!

What used to be a pain in the butt has become pain free. This place used to be a nightmare to visit, but in the last year the waiting times both inside the main building and outside for vehicle inspections have been quartered. You’re in, you’re out, and the people are nice to you as well.
If you’re waiting in a long line at the inspection, it’s because you’re there the first Saturday of the month, and you deserve to wait for being a knucklehead.

It’s like a space ship beamed up the old Bakers Basin MVC and sent down a completely new building and staff. I hadn’t been there in a few years… what a difference! The old Wal-​Mart fluorescent lighting and dingy low ceilings are gone. In their place are natural light and a pleasant environment. The staff were friendly, helpful and proactive. They smiled?! I wouldn’t have minded spending some time there, but they were so efficient I was out in a few minutes. Good on ya, MVC!

You know, it’s hard to get excited about taking your car for inspection, but if you live in Central NJ, this place is probably your best bet. It’s large enough so that there are usually multiple inspection bays open at once.
I went here on a Tuesday morning around 11:45 am and got through quickly (less than 10 min). The staff was kind of indifferent. They just talked about their upcoming «breaks» as if that was the real focus here. They kind grunted a reluctant «hello» and «have a good day» when done. Whatever. At least there was almost no line and it all moved quickly.
TIP: DO NOT come here either the last couple of days of the month, or the first couple of days in the month. That’s when all the procrastinators show up, and the lines can be really, really long.
If you have to deal with the staff inside the office, at the counter, I have found them to generally be pretty nice & helpful. Hey, it ain’t Nordstrom’s okay?

Reviewing a DMV? Yes!.. It was that good. (Well as far as running odd errands goes.)
I have been to this location twice while accompanying my S.O., who needed to get a NJ drivers license and an emissions check on his car.
Both times have been great in terms of organization and customer service. Both of the times we arrived were within an hour of closing, yet we were still processed quickly and efficiently –we were in and out in under twenty minutes!
The employees are .dare I say. friendly! Am I in a parallel universe?
Consider yourself fortunate if this is the closest DMV to your place of residence.

I recently moved to the area from out of state so needed to make several trips to the Bakers Basin MVC (one for license transfer, one for registration, and one for inspection). Remarkably, every visit was refreshingly positive and a significant improvement from the numerous negative customer service experiences I have had with city and state bureaucracy where I previously lived.
Every employee I interacted with conducted themselves efficiently and professionally, and I was in and out in less than 30 minutes each time. This is especially noteworthy considering I made each trip on a Saturday during peak hours. That MVCs in New Jersey are even open on Saturdays is commendable in itself! This saved me having to take off unnecessary time from my workweek, as I would have needed to do in my previous state.
The facility is spacious, clean, and well-​lit and the employees effectively move along the seemingly endless queue of would-​be drivers. As soon as you walk in, a front-​desk employee will ask about your business of the day, provide you with the necessary paperwork to fill out, and direct to to the proper line. The customer service representatives worked methodically so that requests were served in a timely fashion and lines never seemed to back up too badly. Additionally, all employees were fairly courteous despite the hectic and under-​appreciated nature of the job.
While I have not visited other MVCs in New Jersey and can not say how the Bakers Basin MVC compares to those in other counties, I would highly recommend this agency to anyone in need of auto registration services. The NJ MVC website is quite informative and comprehensive, so be sure to read up on the necessary forms of identification and documentation in advance to make the most of your visit.

I’m not aware of any of my family, or friends, who are fans of the Motor Vehicle Commission. After all, who wants to wait in long lines to have their cars inspected, or in long lines waiting for documents to be processed. I need to go on record that I’m even less of a fan because of the recent changes to the vehicle inspection process in NJ. Now that they only inspect for emissions, the roads are loaded with cars that have bad brakes, cracked windshields, headlamps that don’t work, fenders duct taped on, bald tires and the list goes on. Where before, you were forced to «do the right thing» and maintain your vehicle, you now have a free pass to drive an unsafe vehicle on the roads of NJ.
With that said, today’s Motor Vehicle mission was to have Arlene’s car inspected. I waited in line for a grumpy inspection station worker to flag me over to a newly-​opened lane. While I was the first car in the new lane, I had to wait for about 5 minutes until he moved everyone over and cone off the previous lane. I moved Arlene’s car up to the correct area for the emission test, got out and watched the guy play with his data cord and shake his head. After awhile, he told me he was going to move the car to the recently-​closed lane to «give me a second chance,» since he couldn’t get a reading from the car’s data port. He also told me that I might need to have the dealer service the car. Of course, after waiting again for the car to move up in the new lane, he hooked it up and it read the data perfectly.
While I was happy the car didn’t require a visit to the dealer, I was totally rattled with how quickly the inspection guy was to make his data cord problem my problem, and the extra time it took to complete a 1-​item inspection.
While the total time it took was not beyond reason, the inspection station still sucks.

I’ve never given four stars to a place with such mediocre service. But the simple fact is that this place is pretty good even given the usual people working here who mostly couldn’t care less and nonsense bureaucracy.
This place is super clean. The lines have been quick two out of the three times I have been here. There is tons of parking close to the main building.
Just be prepared for some semi-​nice people and a ton if pissed off people – on line and behind the desks!

The MVC location on Bakers Basin is a nice improvement from the old building and organizational system. I have gone here twice since they opened and I am amazed at how quickly I was helped and how easy the process has become. I used to dread visiting the MVC and planned hours for my visit, now its a pop in pop out experience. I definitely recommend this location, even on the weekends.