ZIPS Dry Cleaners

HORRIBLE! New customer and I would seriously avoid this ZIPS location if you are worried about garment care and really getting your items cleaned. Just got my dry cleaning back and they ruined a brand new White Burberry Polo. (Not a cheap shirt) Dark stains all over the front and sleeve. I have tried to call the Laurel location multiple times and they will not answer. Sent an email through the website and will wait for a response before going there in person. There is no way they couldn’t have seen what they did to this shirt, deceptive and careless. Next step Better Business Bureau…

Not sure why this place has such bad reviews. I’ve been here a couple times and they haven’t disappointed me. especially this last time. THEY LITERALLY SAVED MY LIFE! I had a bridesmaid dress that I got coconut oil on 3 days before the wedding – SMH! I googled and tried to clean it myself and ended up making it worse! I brought it to ZIPS the next day and they didn’t promise me they would be able to fix it but I took my chance. Mid afternoon I received a call from the manager saying they were able to get most of it cleaned but wanted to keep an extra day to make sure its perfect– free of charge (even though I offered to pay!!) When i picked it up the next day it was basically brand new again, I was SO happy. The customer service I received was AMAZING and i really appreciate it. I will continue to support this place. and best of all – its super affordable! In by 9 out by 5. cant beat it! Thanks again :)

DO NOT LET THEM DRY CLEAN YOUR CLOTHES!!! These people ruined our clothes. Our clothes had red marks on ALL of our items. They tried to say it was from an article of clothing from our pile BUT we had nothing red!!! We dont even wear red!!!

If you prefer your cloths to get ruined then take it to zips, you get what you pay for nothing else. I rather pay more for better quality work

I’m Now Totally Fed Up! Zips Needs To Pay Me For Bringing Clothes Back. Geez Put A Damn Crease ** Like The Comments On The Receipt. Stop Being Rude /​Ignorant. Snatch My Credit Card & Give Me Shade-​! Oh Right I & Everyone Coming In The Door Is Paying Your Salary. Belligerent Staff (ms fake hair). Avoid Mornings Unless U Long For Long Lines & Excessive Wait Times–
I’ve Addressed My Issues To Management, Let Hope For Improvement ! Remember Consumers Can Cease Spending $$ !!

Not happy. My shirts have a dark lint material imbedded in them. I can’t get them off off using a lint roller. Will not go back.

Used them 14 times last year. Price can’t be beat. Seems like my high end shirts come up missing. They offered me a 12 dollar shirt to replace my Brooks Brothers. Shirt I wore once. Burned a pair of my pants with iron, failed to tell me.

They lost my clothes and I’ve yet to hear from their manager. She told me she would call me (5 wks ago). I’ve been to the store 2x since and have sent a letter and a complain to headquarters. Not a pip from them. So I’m filling out forms for small claims court and they will have to lose a day just to make the trip.
I’m a small business owner and if this is their customer service they won’t survive.

My dress was taken to this facility and they pretty much ruined my dress by ironing out the rusching (sp). When I took the dress in and explained the problem I even brought in a picture of what the dress is supposed to look like. I was told a manager would contact me. Needless to say I wasn’t contacted. A week later I called and spoke to the manager, Anthony, who informed me he was aware of the problem and they could fix the mistake. He said he would get back to me. He did not. Several days later I stopped by. Anthony informed me they were still working on the dress and he would call me in no less than 2 days. Again he never called. I stopped by again because calling and leaving messages was not working. This time I was told the General Manager, Tina Sams would be looking into the matter and that I would receive a call the next day. This past Saturday I received no call. So today I go in and upon speaking to Anthony I am told Tina was there and said there was no problem w/​my dress. I clearly was not happy and realized that Anthony wasn’t going to be of any help. After being told that Tina does not have a central office and calling all 3 locations she overseas I am disgusted w/​not only the service but lack of customer service w/​this company. This is not my first disappoint w/​this chain. But this will be the last time I do any business with them. For cheap dry cleaning of dress shirts they might be fine but I’m recommend paying an extra dollar or two and going someplace where they value quality. of their responsibility.

I want to start off by saying that 2 years ago, I never had any problem with the service that Zips provided. However, I wish I could say that now. I took in a white shirt and a pair of Lana Merino wool suit pants. I put them in to be cleaned and pressed. I got the my things the next day and went home. Opened up the bag… and most to the wool was off of the pants. There was a tag that said they were received in damaged condition. If they were damaged to begin with I wouldn’t put them in the cleaners. Now I have to fine something else to wear. I loved that suit! Before that I would put casual dress suit in to be cleaned. Now they refuse them. It was nice to have a cleaner right next door. However, I think my wife and I will look elsewhere. Suit don’t grow on trees… especially in this economy.

This may be too generous but I’m giving them 2 stars:
1 for the prices — $ 1.85 per piece (plus tax)
1 for most of my experiences there being hassle-​free
Except for my most recent experience. Let me preface what might end up to be a fuming review by saying that I rarely go to the dry cleaner. I am confident in my ability to take care of my own clothes with the exception of those made of wool (I have been known to shrink a sweater or 2 and using Woolite still scares me).
When I lived in Laurel, I would occasionally stop by Zips for my one or two items to be dry-​cleaned. Never any problems. There is no Zips where I live now so I checked out some of the smaller places closeby and they charge at least $ 5 per item which is just outrageous to me.
So I decided to return to Zips for my dry-​cleaning needs. I brought in about 10 items this time (I was way overdue and completely out of wool sweaters to wear). I also wanted my winter coat cleaned and needed the pockets to be resewn properly to attach to the coat. (I need a lesson or two in sewing; tried to repair it myself but this did not work.) This cost maybe $ 10 more, I’m not positive but I was willing to have a professional take care of it as long as I didn’t have to worry about doing it myself. Why the thought didn’t cross my mind to have my mom do it for me, I have no idea.
So, I drop off my things, pay in advance, cash only. Was told it would not be ready the next day because of the hemming to be done. I should come back in 5 days. Ok, no problem. I come back in 6 days because I’m in the area then. All my dry-​cleaned stuff is ready. However, the clerks behind the counter are whispering about my coat, «I think she took it with her to work on…» and then tell me, «Sorry, your coat won’t be ready for another 2 days.»
Now, I’m not one to complain and make a scene about service, so I’m thinking, alright that kind of sucks, but what can I do? Except WHY is my coat not even there? The seamstress took it home to work on?! This was not a major job by any means that required extensive work. What if she spills something on it? This just did not seem right.
So I bit the bullet and left. Came back in a few days and the coat was ready, stitching had been done. What a relief! I could not get out of there fast enough. I get to the car before I realize, «Hey I better just look this coat over in case something’s wrong.» Well, there was. The coat looked like it hadn’t even been dry-​cleaned! In all the hustle and bustle of getting the dang thing hemmed, they didn’t clean it. So I went back in pretty peeved. The clerks I talked to each time were actually very nice. I expressed my dissatisfaction and told them that I thought my time as well as the gas money I spent going back and forth to this horrid place should be worth something. The manager did not agree (clearly had no regard for customer service). She offered to dry-​clean it for free «again». I should have just taken the coat and left. But that would mean I’d still have to take it to another place to get cleaned. So I left it. Again.
When I finally returned to retrieve my poor, destitute coat, it still didn’t look like it had even been touched. At this point, I finally realized the moral of the story:
You pay for what you get. Clearly these people (or the manager at least) could care less about the customers. It pays to go to a family-​owned business. Shame on me. For someone with family that was in the dry-​cleaning business, I should know better.