Fairfield Inn Laurel

This is my «go-​to» when in the area. Breakfast is a real breakfast… by my standards. Room is spacious and always clean. Overall customer service is a step above OK. Depending on the person I’ve had really good to… standard customer service.

The hotel was very nice. Everything looked clean and neat. The customer service was OKAY. Here is the reason why they did not receive 5 stars. The room we were suppose to have was given to another guest with the same last name. Don’t know how they mixed that up considering the other guest was a male and CLEARLY I am not and my name is not unisex. The Merriott Rep was very friendly. HOWEVER, what took me away was the fact she asked about me being related to the person who had the same last name and proceeded to tell me his name and where he was from. NOW I know where I work (part-​time) providing guest information no matter how small is a violation. Makes me think if I had asked for his room number she may have given it to me. I wonder if she provided the same information to him? Also, one of the beds were rock hard. I woke up with the worse back pain ever. The food was typical, the same in every hotel (waffles, cereal, etc.) but this is the first time turkey sausage and bacon were provided (thumbs up). However, they do not serve it every day. It appears as though the serve it every other day (listening to conversations). Will I return NO… For the fact that I fear my information will be given out if asked.

I had researched hotels to stay overnight on my way to VA in May, 2014. The Fairfield Inn in Laurel, MD came highly rated so I booked an overnight stay. Upon arrival we were greeted by two very nice staff people. The hotel entrance is very nice and spacious. We were quickly checked in and given our room key. Upon arrival at the room we checked the sheets and found hair and what looked like blood stains on them. In the bathroom there were hairs on the floor. We quickly called the front desk and they agreed to move us. So we had to go down to the front desk and get reassigned. The clerks at the desk were very apologetic and gave us a discount on the room. Now we went to the next room and checked that out. To our disgust this room and sheets were in the same condition. Once again we called the front desk and housekeeping came. The woman told us she changed the sheets in the previous room and could move us back to that one. When I showed her the hair and stains in this new room she said «sometimes when dusting the hair falls on the bed». I then told her we were not staying here and went to the lobby. We explained to the clerk (the same ones as before) what was happening and that we were not staying. He was very apologetic again and offered to have us check out a third room. We declined.
The hotel apparently has just finished a complete renovation of the property. Although the rooms and hotel are very nicely appointed the procedures and housekeeping staff at this hotel needs serious review. It is disguising to find hair and stains in multiple rooms and to be dismissed as being finicky because «They have not had any other complains before» really. I seriously doubt that. I cannot recommend this hotel at this time until the issues with housekeeping are reviewed and changes put into place.

Not bad but they need to figure out why their a/​c an heating units are always messing up. I stay here a lot and have had at least 3 bad ones.

Stayed here over New Years and absolutely loved it. Staff was informative and friendly. Nice breakfast bar and room was clean and comfortable. I will stay here anytime I’m in the area!

I’ve stayed at this hotel twice, the first time on the third floor and the second time on the first floor. Generally, I prefer high rooms but the elevators were soooo slow and one was broken for the duration of our stay (2 days). On the first floor, the walls seemed to be tissue paper thin. We could hear tons of noise from the lobby/​elevator area until midnight and the noise from the food/​elevator area was horrendous starting at 6am.
We always eat the free breakfast but that is because 1. It’s convenient and 2. It’s free. It’s just the run of the mill free breakfast with make your own waffles, cereal, yogurt, oatmeal, eggs, sausage, breads/​pastries, and a selection of juices and coffees. Both stays the breakfast has been super crowded, like no tables available crowded. The kitchen staff is pretty terrible but I’d be a terrible employee too if I was treated the way some of the customers treat them. The coffee/​hot water is available all the time which I appreciate.
The front desk staff is pretty nice and will give recommendations to the best of their ability. Be warned however that the clientele here can be umm… how can I say this is a politically correct way… ghetto fabulous? Both times I have seen some ladies dressed in inappropriate club attire asking about «ratchet» clubs in DC.
Overall, this hotel is okay for convenience and short overnight stays.

This Marriott may be one of the worst Marriotts I’ve stayed in.
Pros:
+ The manager is pretty awesome. One complaint and he apologized with-​in half a day for the condition of the property, and tried to make it right with points and correcting what issues he could.
+ The breakfast area always has hot water and tea, and usually something to munch on!
Cons:
— The rooms are antiquated, even for a Fairfield. Further, a couple of the things in both rooms I’ve had were broken. Including the desk chair in one room.
— No fridge!
— The bathroom was awkwardly old, and when you’re in a hotel, you want that room to seem new. Ya know… so it doesn’t seem like so many people have used it…
— The muted, green, patterned carpet in the halls and rooms is just gross.
— The elevators are honestly scary. A bit shuddery, and verrrryyyyyyyyyyyyyyyyyyy slllllllllooooooooooooooooowwwwwwwwwwwww *boomboomboomboomslideding*
— The internet varies wildly, between completely useless, and moderately quick. It’s not the best internet, but it got the job done. After I called to get the IT firm to fix it… an hour and a half later…
Overall, the problem is that it just needs a renovation badly. Drive a bit farther, there are comparably priced hotels in Laurel, Columbia, and Silver Springs with far better accommodation.

Service seemed ok. Property is a bit subpar even for a a Fairfield Inn, but it’s reflected in the rate. The biggest pros were fast free internet 7.81 Mb/​s down
and water pressure. Other than that, the place is a borderline Motel.

A standard Fairfield inn, the man at the front desk was super when I checked in. Very polite and lots of personality.
The room was clean and so was the bathroom. The breakfast area is large clean. Hot coffee and tea all day and night.
I like it better than the Hampton Inn across the street.