Enterprise Rent-A-Car

I had to get a car from this location when I dropped my car off at a collision shop near by and was nervous with all the bad reviews. The drive over was a little awkward as the person didn’t speak a word to me, but after dealing with them I’m not sure why they were so negative. Picking up the car was a quick and easy process. Dave was great with keeping the process quick and simple. He was super personable and nice and had me off on my way before I knew it.
My one and only complaint is that the car smelled like a little old man who wore too much cologne was driving it before me. I would have thought they wanted all of the cars smelling fresh and new.
Overall it was a good experience. The car drove fine and they allowed me to drop it off at the collision center to alleviate extra steps on my end. The manager even called me to let me know everything was all good and they had the car back. Even though things were a little sketch in the beginning I would have no issue using them again in the future!

I dropped my car at the collision center attached to this location and the insurance company reserved a car here. I was assisted by the Branch Manager, Ryan. After being checked in by Ryan, who assisted other customers, I watched him ask every other customer what kind of car they wanted. He explained what the insurance company would pay for and even offered a gentleman a free upgrade to an SUV. I was not given an option. I was given the standard size tuna fish can even though I drive a minivan. I have three children. 2 in car seats and a teenage boy who stands over six feet. I don’t expect him to know this so I informed him, he then offered the paid upgrade or to contact the insurance company for an upgrade. Guess he was all out of free ones. So tasteless.

I have been renting cars a lot lately due to my own car having a series of problems. Enterprise has been my goto source since my mechanic is located really close to one of their locations.
I had to get a rental after a long road trip, in part to get back to my car shop, and also because the work wasn’t finished on my car.
When I called and made my reservation, the person on the phone seemed to give me more questions than usual, and quoted a higher security deposit than the website typically does, but It’s a deposit, and It doesn’t get charged to the card, so no worries. When we finished our conversation he said call the location and setup my pickup. I called when I got off the phone, and they said call back when I’ll be ready in 30 minutes. On my way (30 Minutes out) I called them, and they said call back when I arrive it’s really close to their location. I call when I arrive, and they say they’ll send someone right over. 30 minutes later I call them again, and they say they’ll send someone right over. Finally 30 minutes later they show up. That location is less than a mile away from where I was, I could have walked there and back several times in the amount of time it took them to come and pick me up. Had I known their location was that close I would have just walked. I ended up missing a meeting as a result.
I get to their location fill out their paperwork, and get into my car for the day. It’s a little dirty on the outside, but I’m in a hurry, so I take it. As I’m driving I realize the inside of the windows are filthy. I had to stop at a gas station, and take some paper towels to kind of clean them off. It looks like someone exploded a soda inside of the thing at some point since there are shiny spots all over the plastic finish of the dash.
In summary. 1.5 hour wait for a pickup, and a dirty car.