WestStar Credit Union

I have been with West Star for five years now. I use the Valley View branch. The first four years they were great. The tellers and the management always very friendly and helpful. I loved it there. No longer. In past year or so they renovated and had a change in management and now it is the WORST bank to deal with. The new management is unfriendly and unhelpful and actually act like they resent having to deal with their customers. Twice now they have cheated me out of money by charging false NSF FEES. They reorganize the dates of payments to suit themselves just so they can charge you fees. I feel like this bank is stealing from me. They withheld large payments submitted on the 30^th, paid out smaller payments that were made on the first. Then charged NSF fees on the big payments even after I transferred money. My statement clearly shows the right balance to cover payments on the 30^th but they claim NSF for items pending on the 1^st then bang me $ 38.50 which reduced the balance to NOT cover the payments made on the 30^th. This is fraudulent. Twice I have called the bank and the girl was rude. I have been in to see the bank manager but is conveniently never there and never calls back. Disputes go unrecognized and no one follows up or communicates. STAY AWAY FROM THIS BANK IF YOU VALUE YOUR HARD EARNED MONEY. I’ll be closing ALL my accounts and credit cards first thing in the morning. Disgusted!!!

I love WESTSTAR! I have decided to give them my business because it was earned! They care about their guests, I opened an checking account for my daughter and they have been perfect for the occasion,(she is one) so we won’t need to go to the bank so basically it’s a savings account. The savings account was opened because we wish to not touch this $. They offered refinancing on my vehicle! I’ll find out tomorrow but overall, Weststar’s managemt team (at this location and Harmon) go above and beyond. Highly Recommended! Maleah at Harmon location has been great and so has Kelly C ! Thanks for helping my family with my financial needs!

F@ck you Weststar! After being with you for over a decade, you refuse to accept a check from a well known investment company. Did I hear that right? You don’t want my money? I just tried to deposit a check from Edward Jones but because there was a third party on the check (who was present with me with her ID), you won’t accept it? I was going to pay off my loan and my credit card from your bank. I can understand putting a hold on it until it clears, but to flat out refuse to take my money to pay you off is downright ridiculous! As soon as my account is set up with B of A, I am closing all my accounts with you and will never do any future business with your bank ever again!

BEWARE!!! Never go to this credit union. They work with payday loan companies!!! They are out to get you… they have their own rules and DO NOT WORK FOR THE CLIENT!!! Avoid headache and stress because credit unions are payday loan lenders and will rip off the consumer !!! CAUTION!!! WARNING!!! We get into financial emergency and have no choice but to get payday loans. I am working with a credit solution company to pay back my loans but this credit union refuse to work with us but instead stick the KNIFE deeper and giving us more financial debts!!! I’m so upset and furious !!! Please be careful !!!

The worst bank in the City, regardless of the location, WESTSTAR in general. DON’T EVER BANK WITH WESTSTAR! they have the worst service! They hold your check for a over a week until they release the fund and in the mean times charges you the over draft fees, $ 38.50 each time!
A lady i spoke to refused to help me remove the ovder draft fee, even just a couple as a value guest. she kept saying you signed the paper and there is nothing i can do. She sounded like she hate her job and l felt like i was bother her by calling.
I hate WESTSTAR, the worst BANK ever!!!

Only 3 reviews!!! Geez!
Been with these guys for over 10 years AND have also had Wells & BOFA-​WestStar tops them all! Interest rates are low, great customer service and they don’t cut off a limb if you ever have an incident! I had a couple overdrafts back when when I first opened my account and it was a smooth process to resolve. The branches are always clean, you’re in and out on all banking errands, no craziness.
CONS: (A) They only have two locations in town :-((B) Be prepared to pay fee’s at every ATM if you ever need to pull cash.
PROS: Sign up for direct deposit to limit your runs to the bank & if you need to pull cash, go to any convenience store for cash back. :-) Problem solved!

Great place to get an auto loan. I don’t have the best credit, but got 2.7%. Everywhere else was over 8%.

Conveniently located off the 95 freeway, and close to the Meadows Mall, I used the Drive-​Thru window (saturday hours too) a lot and it was busy! On numerous occasions, Jerry helped me (we were in training together– yes, I worked for the credit union, for a brief time.) and was very nice (I don’t know if he recognized me the last few times though but maybe it was a busy time).
The two times that I went into the branch: it was clean, and there were only a few other members, so I didn’t wait too long to get to the window. I was treated courteously. The members seemed to be the more mature set, which was good, because I used to see some strange members at the other branches (if you used to work with me, you know what I am talking about!). There was a coin machine but I think that they did away with that.