Verizon Wireless

I needed to swap phones since my old phone died. I called customer service because my new phone had no SIM card, they told me to take it into a store and they would provide me with a free SIM and swap my service to the new phone. Went down there, everything went smoothly with the young lady that helped me. However, she didn’t test the phone, just told me I was good to go so I left. Got down the street and discovered the phone was not working. Went back, the woman that helped me was now busy so one of the other associates helped me. I explained to him what happened, he goes into the back then comes out and says it isn’t working because I was going from a 3g to 4g phone, I was not. He then went into the back again and comes back with some nonsense about me now being on a new plan so I have to pay my April bill 10 days before it it due or my service will not work!!! I was frustrated, didn’t feel like arguing so I left. Called customer service, explained what just happened, they apologized, gladly restored my service and actually gave me a free month. I’ll never visit that store again, I’ll travel to the other side of town if I need to visit a Verizon store.

I come in here for phone service and its ok. The reps kept pressuring me into buying an accessory. So finally I did, he boasted that it had a warranty and I would be able to return it if it didn’t work. So a few months later my charger stopped charging and I called to see what my options were. The rep on the phone said oh you need to register it with the info in the box. Yeah I was not told that information. So don’t let them fool you that it is an easy exchange. All returns and exchanges are done through a 3^rd party.

We went to this store 210 N. Nellis Blvd, Las Vegas, NV 89 110 on labor day and Alex Espinosa «helped me» he told me labor day was a perfect day to come in becuase they have the best sales going on for Labor Day. 2 diffrent employees said they always have sales but they didnt have a spicifice Labor day sales. Come to find out that was the first of so many lies that this man told us. He was a smooth talker and told us everything we wanted to hear, we paid the deposit and got our phones, we asked him everything we needed to know and confirmed prices with him over and over. We spent time getting all of our questions answered. He told us to come back the next day so he can finish up adding a feature. The next day we go back and he is not there and his coworker was happy to help us even tho Alex said he was the only one that was able to do it and he was doing us a «big favor». Before we leave we ask again how much a month we were going to pay becuase Alex didnt make the final quote clear after I got a cheaper phone. His coworker said $ 50 over then what Alex had quoted us before I got the cheaper phone. Then we call customer service and they said it was going to be $ 150 over the price the coworker said. Needless to say we returned the phones paid the restocking fee and cancelled our service with Verizon. The morning manager said we must have missunderstood and that Alex must have been joking about somthings and we should not have taken him so literal. He also said take it or leave it. So we left it. The evening manager was apologetic and made it a tiny bit better with his kind words.

I came in this last Wednesday to renew my monthly discount. Had the option to do it online but wasn’t able to. I was greeted as soon as I stepped. I soon was helped by AJ who said that was her first time handling that situation. She was nothing but kind within minutes the store started getting a lot of clients so she took my info and told me she would give me a call to figure out my problem. She called left me a message about how to handle this, so I dropped by the next day (she remembered me). Within minutes she renewed my discount and I was on my way.
Five stars for great customer service, a large amount of options for phone cases, and quick service.

The friendly Verizon people took me on a tour of the tech zones. There’s something for your home, customized cases for your smartphone from Otterbox, fitness trackers from Adidas, a large area in the back with smartphones and tablets and a large space for workshops.
There is a donation bin to bring in working phones for Verizon’s HopeLine program. It helps people in domestic violence situations.
As a member of the Verizon Wireless Buzz Group, I was invited to tour the store. I was not compensated for visiting or this review. All thoughts and opinions are my own.