UMG United Management Group

I am a property owner, I had them for 1yr… I do not recommend them!!! Find some one else you will be thankful! We live out of town, they were not helpful at all. I had to manage them which is really hard when they dont return any phone calls or emails, and they go through people all the time.

I’ve have been with UMG for 3 years. I’m also a REALTOR. I’ve seen the company go from being great, to being terrible. If I call or send an email I usually don’t receive a response but if I do, it’s over a month later! BEWARE of this company they just take your money and do nothing. I’m switching to a different company right away.

UMG is only interested in their pocket and you as a landlord are their «cash cow.» They are more pro-​tenant than they pass themselves off to be and they do not take the owner seriously. They make decisions on your behalf and you’ll find out about it later. They charge and fix whatever they want, whenever they want, and if you don’t have the funds they will just deduct it from in-​coming rent. Also, they tell you as an owner you need to have «reserve funds» available at all times so they can suck the blood out of you without any problems.
In addition, they are secretative, rude, and they refer you back to the contract you signed with them (basically handing over your property) whenever you have a disagreement. As an owner, I do not feel that I have any control over my damn house and that I actually work for UMG not the other way around. UMG is in it to make profit and couldn’t care less about you as a landlord. Be aware of this company and their tactics. They also collect 75% of all rental late fees so it is obviously in their interest if the tenant is late every month. Unfortunately, you are stuck with them until the lease agreement with your tenant is completed which is another fine print you should be aware of.
Can’t forget UMG placed a deadbeat tenant in my house who ended up filing chapter 7 and not paying rent for 9 months. Way to go UMG.

DO NOT DO BUSINESS WITH THEM! Find a place that will not take advantage of you and that you know you can trust because if they can take your money they will. Very unreliable and untrust worthy. Deceitful customer service and you never know if the person your speaking to is actually in charge. Not consistent and if you receive the wrong info YOU WILL PAY. Spoke to a man who assured me the date I scheduled my bill pay would not cause me to receive a fee. Sent out rent and was no problem. One month later bill pay sends out the rent a day later due to a holiday and they charge me stating that the rent shld have be be received PRIOR to rent due and NoTsent out prior which was not what I was originally told. Apparently the two men I spoke to before about this situation were BOTH fired or left the company when i told them what i was told they said that Ishould have asked for a supervisor and will not give me my fee back. I was under the empression that these were the people in charge of these situation since they were who I was tranfered to. Although I was careful and even pay extra for rent every month they do not appreciate the business of their customer. A single mother working two jobs and they take my money with a smile and brush me off. I expressed to them that I didn’t understand how I am paying for the mistake of their employees. They apologized and said that they do not usually run their business this way yet they still refuse to refund me the fee stating «i will speak to my supervisor but i know they will not waive the fee. ironically enough I was under the impression that I was already speaking to a supervisor. Now I have to spend the remainder of my lease on edge because I can not trust them and I have broken fans and curtains that have not been fixed. These were broke the day I moved in (6months ago) and they still haven’t fixed them. The possibility of them blaming me are higher and higher everyday they neglect this situation. I wish I knew how deceitful they were before I moved in. If you do decide to do business with them make sure you include a third party. preferably a lawyer. Not joking. It may be the only way you won’t be taken advantage of.

If you are a home owner looking for a property management company, avoid UMG at all costs. We have dealt with them for 3 years now and it has been a miserable experience. We are in the process of taking our business elsewhere. Terrible communication skills, poor management, and an overly tenant centric approach. Staff turnover is very high and you will rarely speak to the same property manager. Please heed our advice and go elsewhere.

8÷1÷2013 update:
UMG, reduced my rent by 50% for the month of August. They get 2 thumbs up and a very satisfied tenant. They really went above and beyond to right every wrong in this situation. No one could ask for more.
everything has been repaired.
nothing but respect for a company who makes good on their word.
i’m a happy camper!!!
Major Props to Jesus, my angel, Liz the director and last but not least, Patricia the gatekeeper. They took care of me.