Tire Works Total Car Care

This place is a complete scam. Unfortunately I’ve been taking my cars here for years for oil changes and various other services due to proximity to my residence. My wife brought her 2013 Tundra in this morning for an oil change. During this they tell her that she needs a new front strut as it’s leaking. Given the year, condition and mileage this didn’t seem right. Thankfully she left and got a second opinion at Auto Nation Toyota. The service manager came out and looked and could tell right away nothing was wrong. Don’t go here for any reason however if you do always get a 2^nd opinion. Glad we did it saved us $ 700. Based on our experience and what looks like the experience of many others this place should be investigated and shut down!

Don’t come here unless you want to be lied to, manipulated, and ripped off.
Took my car in for a diagnostic, and when they finally gave me the «results» the alleged mechanic seemed to be making up the prices for the parts as he went along. Suspicions were confirmed after I went to another shop and the parts were 3 times less than what this place quoted.
Avoid at all costs.
Strange how there are only 5 star reviews and 1 star reviews…

HORRIBLE experience.
Have spent tons of money unfortunately at this shop because they suck you in and it will end up costing more if you go somewhere else and don’t keep paying them to fix your car.
Most recently went in for them to fix oil leak. I bring my car home and it is still leaking. I bring it to the tire works closer to my house and the manager at Blue Diamond says that the tire works on Cactus fixed the radiator not the oil leak. Doug was the manager at the Cactus location who did all of this has and conveniently in the last couple weeks been fired.
I call corporate customer care to get this resolved and JASMINE SALGUERO (who is «head of customer care») was so rude to me, cutting me off, giving me attitude and said that there is nothing she can do, I ask to talk to her boss and she says she is at the very top and she is the only person I can talk to. Please do yourself a favor and GO SOMEWHERE ELSE!!!

One word… SHADY! I bought my car in for an oil change. When it was ready for pick up they told me my car was leaking oil and that I needed to replace the valve cover gasket. I’ve never seen an oil leak in my garage EVER and I had just driven it back from LA the day before, with no problems. So I thought this was extremely weird and didn’t go ahead with getting it replaced. As soon as I drove it out of there and onto the highway my car smelt like burning oil, you could even see it burning! Now oil has been leaking huge puddles everywhere in my garage ever since.
I have a built in screen system that tells me when my oil is low, I had more oil in my car before I took it to get serviced??? All this doesn’t make sense.
This is the 2^nd time I’ve been here and I feel like they’ll do anything to rip you off.

I got new tires on my Juke and didn’t realize they were nitrogen tires instead of regular air. I had NO IDEA where to fill them up when one of them got low! I stopped here because it’s close to my home and luckily the guy at the counter was very friendly! I felt like I was asking a stupid question, but he was very helpful and didn’t make me feel dumb. They helped me out and filled up my tire. I was on my way in less than 10 minutes. I need new brakes and I think I’ll go here for them! Will post an update after I get that service completed.

We waited half an hour before someone even came to the front desk. Finally the manager doug made an appearance and he was extremely rude. Our tire was still under warranty but the guy in the back said the tire shouldn’t be patched because of where it was damaged. Doug goes back there and makes the guy patch the tire anyway. Doug had a million excuses for everything, he talked trash about and blamed the other employees, the system they use, they way this location is run (I was under the impression the manager himself would be responsible for some of these) he then refuses to print out the invoice I requested.
I would be skeptical of the 5 star reviews because there were 2 people in before us and they tried to warn us about how bad this place really is, thinking we may be new customers.
It’s amazing the amount of BS that the manager himself will spew off in order to avoid honoring the warranty. If you have similar experiences you investigate this issue further, escalate as much as possible since they are authorized dealers of certain tires. If you also have problems with the rude manager, tell the corporate office.

Awesome place ! Don’t let the reviews fool you! They are under new management ! They are great people with awesome service. ! I had a nail in my tire and they fixed it in less than 15 minutes as a walk in. You will be happy with there services!!! Go here !(:

Horrible horrible service
The manager is a horribly rude ahole and they will lie to get get as much money as they can out of u

The worst place to take your car to. Trust me– stay away and run for your life. Horrible service and worse of all– a bunch of lairs and cheaters– just trying to steal money. Stay away!

What a horrible business. Not only the service was sub-​par, but they also try to take advantage of customers and cheat their way to make big charges. Stay away!

Have been there three times and got quick, friendly service. If you need a tire repaired, this is the place to go! Thank you

Don’t come here unless you want to wait for hours to get a new tire. We were initially told it would take a few minutes to repair our flat tire. Then we were told we would need a new tire which they had to collect from the warehouse. That was only supposed to take an hour. Somehow the currier disappeared and no one knew where he was. Four hours later we had a new tire. A complete waste of our afternoon. Not sure how this place stays in business. There seemed to be a lot of unhappy people waiting.

Dillon is super sweet and the entire place is efficient! I had to get work done on a tire, was in and out in 10 minutes! Richard was super cool as well… highly recommend

Richard is the best! He was very friendly and helpful. I came in with a flat tire and was back on the road in less than an hour.

Top off my tires with nitrogen and staff is very friendly and funny. They got us in right away and they completed the service within 10 mins. Thank you tire works and staff. Keep up the great work

I came back here only because my tires were under warranty. I had a flat tire and to me over 2 hours to fix it when it’s not very busy is pretty much unacceptable. It might be just me but it also seems that when you are under warranty they push you to the back and make you wait since they know they won’t be getting any money from you. Finally after over 2 hours I’m told they can’t fix the tire and it needs to be completely replaced. The tire is barely over a year old. That should have been figured out within the first 30 mins that I was here. So after the whole process and pushing closer to 3 hours later they got money out of me and made me wait a long time. If I could’ve driven my car somewhere else during the process I would have. I didn’t get the warranty on this tire and when it needs to be replaced it won’t be here. This will be my last experience with this shop that’s for certain!

Worst service of my life.
I came in on Wednesday last week hoping to get an oil change. Nothing available for days. So I scheduled an appointment for 7am tuesday. Yea… a week later. Well, today is tuesday it’s 9am… and I’m still waiting for them to just start my vehicles oil change.
I was told «the technicians have not came in yet and as soon as they get here they will get me started»
not sure what is taking so long or why there were no technicians on site when opening. But if I knew I had to basically leave my car here for 2+ hours I would have definitely went somewhere else.
Asked if I wanted to sign up for a credit card, or should I say, pushed the application in my face holding a pen saying what’s it’s worth to you? A free oil change? What do you have to lose?
… Yea ok! I’d love to sign up! Can I sign up twice… –_​–
First and last time coming here.

It’s one star because unfortunately Unilocal requires me to give one. Came in to bring my 2012 VW Jetta in to get my tire plugged due to a nail being in the tire. The technician said that it would take about 2 hours. My father came with me to ensure that I was treated fairly due to having mediocre service previously at this location. The technician informed us that the service was $ 29.99 and was trying to push getting a Tire Works credit card on us to get the fee waived. He then quoted us $ 39.99 for the service and said that I would receive a complimentary inspection. My father proceeded to ask if being that we have been bringing all of cars in as a family for years, if they could possibly honor the $ 29.99 we were original quoted. As a family we have been bringing our vehicles to this location (4690 W Cactus Ave. 89 141) since opening. He said that was not possible. He asked me for my keys and said he would see us later. He didn’t even ask me what tire needed the fix. He needed up running out of the store and shouted «What tire was it?» He informed me that they would call me when my car was ready to be picked up. When 2 ½ hours rolled around and I still had not received a call, I called to check on the status of my vehicle and they informed me it was ready.
Upon picking up my vehicle, the man that originally took my information was assisting another customer so another technician came from the back and my father proceeded to ask if he was the new manager to which he said that he was. My father proceeded to ask him if he was the reason why the price was now higher for the service. The technician said that this was a company wide increase in the service price. He rang me up and had me sign the receipts and said «you’re good to go.» They did not inform me of any of the service performed on my vehicle, what they took out of my tire, if they put air in my tire, nothing. Yes, I understand that there is an itemized receipt, however, when delivering a vehicle that has a service performed on it, at very least explain what you have done. To add insult to injury there was no «complimentary inspection» performed on my vehicle, and if it was that would remain a mystery because there is no record of that on my receipt.
I then got in my car and found a bolt in my cup holder. We walked back in and another technician comes from the back and says «yeah that’s your wheel lock, you’re gonna need that» my father said this is ridiculous you leave a part in the car, don’t explain what you’ve done and the manager cuts him off and just says «Have a good day». That’s your response to your lack of service, communication, and reputation. Disgusting. We’ll see what your superiors will think of your service today because we are reaching out to Tire Works corporate immediately. Also be informed of the barometer of service that you are providing, your previous Unilocal from this week alone support our experience today.
Invoice # 12 – 55 974
Time: 4:17pm
Prepared By: Andrew Facinelli
6÷10÷15.

Barely one star! Was just told it would take 2 – 3 days to mount two tires! Two wheels that were already off the car that I brought in– 2 – 3 days is unacceptable! I will now drive the extra two miles to THEIR competitor for ALL my tire needs. Don’t waste your time stopping in. Word of mouth is power.

Got a flat tire on the road home from Vegas to CA. Tow truck took us here.
We brought in a 2007 BMW 328i with one flat and we had to replace all four tires bc they were specialty. One hour and $ 400 later we walked out with four brand new tires and most importantly we were stress free.
The location is nice, well kept, with tv and vending machine and is also under new management. We were taken care of by Mark. He’s been with the company for six years so he knows his stuff.
There’s also lots of spots near by to grab some food and spend time waiting including grocery stores and a few restaurants.
If we’re ever in need again out in Vegas we’ll be sure to visit Mark at Tire Works. The service was fast and a great deal we paid $ 400 for four new tires when we had been quoted at other places upward of $ 1000. We were happy and satisfied with everything. Thanks again Tire Works