The UPS Store

Unlike the inefficient and emasculated FedEx at the Mandalay Bay where I was staying, this location offers great customer service, friendly employees, and plenty of smiles.

One star is one star too many!
I had my UPS tracking confirmation that my package was dropped off on Friday, September 25^th. When I went there on Tuesday, Sept. 29^th, I was told by the young male behind the counter, that my package WAS NOT there. We have dumb and dumber, two young males who can’t find a package that was delivered a few days ago.
I told them that it was probably in a carton and not in a bag because it was a handbag.
The male at the counter tried to tell me that they had not checked in today’s packages. I replied that it was delivered on Friday.
I gave him the UPS confirmation number, and he INSISTED THAT THE PACKAGE WAS NOT THERE.
I called UPS who contacted the UPS store via phone and sure enough, the package WAS there. Had to make a return trip to the store.
If either of these young males tries to help you, avoid them.
The young lady who found my package was actually no better when it comes to customer service. She acted like she was doing me a favor.
I asked for the store manager and was told that he had just stepped out. How convenient!
I will from now on go on out of my way to use a different UPS store.
I suggested to the young lady, that if the job is too difficult perhaps they should seek other employment.

I am thankful that this place is so close to me. I have been a regular customer for years where I often have to get things faxed, notarized and mailed and this location is always on point with helping me. The workers here are friendly and helpful always. Their outstanding customer service is what keeps me coming back.

I have been back here a few more times since that initial visit and I have to say that they are winning me over!
I sold an item on Ebay and was ill prepared to have my item sent out. Michael greeted me as I walked in the door and assisted me right away! All I had to do was drop off the item, leave the specs, and make payment and thy took care of the rest!
I think I may have been quick to judge the last time and now I can say I will be back more in the future! What a great staff!
4 stars!

This location has helped me out on a number of occasions where I needed a printer at the last minute. Each time I’ve gone to them, they were immediately able to follow through and deliver on a handful of medium-​sized print jobs for our family-​owned business. The staff is super friendly and helpful. A very convenient solution for us as a local small business in SW Las Vegas.

I love visiting this store. Everyone here is so friendly and efficient! They have mailboxes that have a physical address so I can receive UPS, FedEx, USPS, etc shipments without any issues. They also have a notary available all the time (whenever they are open there is a notary available). This store can get busy but the employees work hard to make sure that everyone who comes in gets great service and gets served quickly. Great store and I highly recommend going to this UPS Store because you will get truly amazing service!

Thanks dude with the glasses. You were tacking in charges without explaining anything. Oh and usps does give you a tracking number bro. 70 cents. Thanks a lot for not offering all of your services. I would’ve left zero stars if I could have. The dude at the cash register was so rude and uninformative.

I really love this place! I come here about once a week, mostly for notary service. Always very fast and they are open 7 days a week! I’m coming back here for other services for sure! I like the friendly and professional service!

This is the closest UPS Store to me and about three years ago I had a bad experience and stopped going there.
Basically I was was told the notary would be there at X o’clock and when I went there they told me to my face that they would have NEVER quoted me that time and that person does not even work that day… whatever I got over it. :)
Moving forward I gave in and now always take any prepaid returns or Ebay that I might do that requests UPS specifically… I noticed a difference… and guess what??? It always seems busier there!
I gave them a terrific second chance last month when I shipped a difficult glass piece to my mom and dad in Indiana. Well they did a fab job and my mom said it was a complete custom packaging that must have cost me A LOT of money :)
Thanks for gaining back my trust and then some!

Am I really reviewing a UPS store? I guess so. I hate having to drive half way across town to find a Post Office and these guys not only take big packages but single letters and postcards. They are located in a shopping plaza so you could do some shopping next door and knock out some errands while getting your items shipped out.
I was very impressed and surprised to discover they had all my contacts saved in their UPS Mainframe as I normally only use UPS at Christmas when I ship big packages to my family. It had been at least a year and a half since I used UPS and it was back in Omaha Né so for them to be able to pull my acct up and confirm my brother’s address was correct on my shipping label was a nice reassurance that my package was going to arrive safe.
The store is always clean when I arrive and the staff very friendly and willing to help make suggestions on insurance and cheaper methods to get your package delivered.
Will be very happy to recommend this location and my next set of packages will be going through them this holiday season.

I’ve hesitated to write a review for the UPS Store because there are only two services I’ve asked of them: to take my package with the pre-​paid label or to mail my USPS mail.
If you live in an apartment on this side of town, or an apartment like mine with no outbox, you know how hard it is to find a «safe» place nearby for outgoing mail. (I’m sure the official blue box on Robindale, between Rainbow and Canarelli Middle School, is safe, but it has one of those now-​ubiquitous warning stickers that goes on and on about not putting anything important in the box, and that psychs me out.)
So, as simple as it sounds, I really appreciate how the UPS Store will cheerfully take my USPS mail — and by mail I mean the single @$#$% bill that I can’t pay online — and see that it’s delivered. In fact, every time I’ve dealt with them they’ve been cheerful and quick even though I’m not giving them any money.
So quick, actually, that I never get to stand in line long and look over their other services. The store seems to be full featured, and because I’ve been treated so well in the past, next time I need to mail a package, I’ll probably go here instead of face the staggeringly long lines at all of the local post offices.

Effecient and caring staff. Shredding service. Chelsee, Dan and Pat are all cool. A little expensive, but worth it. Open Sunday (God Bless You!)