The Coffee Bean & Tea Leaf

The muffins are out of this world delicious. This months muffin — a coconut pineapple — is especially delicious. Staff is helpful, especially the people working the night and evening shift.
I’m only deducting a star because they are so bloody expensive. $ 14+ for 2 muffins ($ 4 each) and a pre-​bottled Orange juice ($ 6). But with the price of hotel rooms here, who dares complain about the price of OJ!

I’m an avid Coffee Bean & Tea Leaf lover and back home in LA, and in fact, I’ve never had a bad experience. So imagine my pure joy at seeing a CBTL right near the elevators in the Palazzo, where I was staying. The first night we got some pastries to take back to our room… quite possibly the worst pastries I’ve had in my entire life. I don’t even want to know how old my zucchini bread was, but it was sooooo dry and nearly inedible. My poor friend didn’t fare much better. Her croissant was the consistency of a rock and was so hard she banged it on the nightstand and it made a loud thud. The next morning I ordered a hazelnut latte which had zero flavor, meanwhile my friend’s coffee was luke warm and tasted terrible. To give it one last try, on the last day, my friend ordered coffee and they were out (how does a coffee shop run out of coffee??) This location is an embarrassment to all Coffee Bean & Tea Leaf’s everywhere.

Very convenient location if you are staying at the Palazzo. This is on the right side right after exiting the elevators, so very easy to grab right before heading to the casino or strip. There was a bit of a line on a Saturday morning, but the wait wasn’t too bad. Main complaint is that the prices are much higher than lost coffee beans. There are a lot of coffee options in the Palazzo, but if you don’t want to spend too much time looking for coffee this is your place

This place is absolute perfection when it comes to coffee drinks hot or cold! I know for one, that this is definitely a bold statement, but truth be told, the baristas make a good cup of coffee here. I have been going here religiously for the past week. I will truly miss this place when I leave, because hands down, the baristas make every effort to get the coffee drink orders fulfilled quickly and correctly. I had questions about everything from cold brew method to their drip coffee and supervisor Vanessa was certainly kind enough to oblige me with answers. After all was said and done upon my first visit, she said «you’ll be back» and smiled as I left. I thought those were strong words, but you know what I returned at least twice most days to get my caffeine fix.
Chris, another barista there learned my name and drink preferences quickly and that made me feel welcome. The coffee is not the only thing served warm, it’s definitely their customer service as well. Forget about the other coffee place on the second floor as well as that overhyped corporate coffee place across the street at Treasure Island. If it’s great coffee and friendly faces that you want, this is the place to head to for it.

Sure it’s nice to have a Coffee Bean at The Palazzo. It’s convenient.
But why in the world are the prices jacked up by 110%? Why?! A cup of regular sized coffee for $ 3.87?
Coffee Bean’s organization should be ashamed. They rip folks off just because they have a storefront located inside one of the more prestigious hotels in Vegas.

I just went to two different Coffee Bean & Tea Leaf locations in one week and disappointed both times. I won’t go back. I only went because there were not many other options around AND because I was thrilled they offer almond milk. First time I asked for a big sized latte and got hit with $ 7.45 charge! Almost had a heart attack! I have NEVER paid that much for a coffee in my life! A VENTI soy latte at Starbucks doesn’t even hit the $ 5 mark! But I figured it was because I got the larger size. So today I hit another CB&TL specifically asked for the smallest size I could get (to avoid paying so much) and they gave me the same damn size at $ 7.45! WTF? Is there no equivalent to the tall (small) size like Starbucks?! And as if the price tag wasn’t enough, they serve their lattes scalding hot! Ruins the taste completely. (and burns ur mouth) And the Barista said well U got almond milk that’s extra. Yeah thank you Captain Obvious I knew that but what 2 bucks more for a few drops of almond milk?! Sorry, not a fan. Not worth it. I will search for better options next time.

I don’t understand it. My stay here at The Palazzo was Wednesday through Saturday. I’ve gotten a regular-​sizes ice blended beverage every morning. Wednesday through Friday the employees were wonderful, my drink came out perfect and tasted consistent, well deserving of 5 stars. For ~$ 6.50 a beverage, it better be damn perfect! Today is Saturday, and had i written a review for just today they would have received 1 star. I’m giving them 3 stars for half ass consistency.
So what went wrong? I ordered a regular-​sized ice blended… They called my name and when I received my order, it was smaller in size than the previous 3 days I had ordered it and it tasted like watered down sugar water. I had also heard other customers mentioning «I ordered a regular and they gave me this small drink.» I mentioned it to the workers but they were too busy to care and I was too rushed to complain further.
I don’t know if the rules change once the weekend begins or if it’s just the employees deciding that their busy weekend means making smaller, horrible-​tasting beverages. Whatever it is, it’s annoying and horrible customer service. To the weekday employees, I commend you for your great work!

Great crew! Fast, friendly, and always gets my order just right. Just be prepared to pay a little extra since it’s in the resort.

They need to train their staff on what they have on their menu and how to actually make the drinks. I asked what was in their Matcha blended tea and the girl said. mocha… I said no the matcha tea drink. she again said mocha. WTF?

LOVE that they have a Coffee Bean here. Super convenient when staying at the Palazzo! But seems more expensive than other Coffee Beans? $ 5+ for a regular iced latte. Oh well, like I said, it’s convenient.

Service is bad. Waited for the past 10 minutes to get my coffee. Bad work technique. It was a hot mess in there. People asking for their drinks. I walked out of there without my drink. It was so messy & annoying.

I really love the convenience of this Coffee Bean and Tea Leaf. It is located just off The casino floor adjacent to the guest elevators at the Palazzo.
Service is good, but prices are higher than in the real world. It does get busy at checkin and checkout times. But if you are an afternoon riser after a late night of gambling and partying, service is usually pretty quick.
Four stars overall, they lose a star, due to their prices, but it’s Vegas…

This is the ONLY coffee shop in this hotel. My gf and I are Starbucks people and at other casinos there’s a bunch of Starbucks around.
Well one morning my gf wanted coffee but said just get plain coffee with cream and sugar. Because the day before she ordered some kind of expresso thinking it was the same as what she gets from Starbucks. But I’ve been to a Coffee Bean before and knew there was something similar.
As I was scanning the menu for what looked familiar I heard a voice saying welcome and how can I help you. Nooooooo I’m not ready yet! Well that’s what I was thinking but on the outside I just had a blank stare! The guy was like what’s the problem? Then I confessed I usually order Starbucks, expecting him to say, «oh yeah GTFO!» But to my surprise he was really nice and said tell me what you usually get and I’ll tell you what’s close to it. I say caramel machiatto, he says caramel latte. BINGO! That’s it!
So I get one for my gf and one for me. He’s like I hope you enjoy it and let us know what you think. I put a dollar in the tip jar and waited for my order.
He later asked if I wanted whole milk or non fat.
He calls me for my order and I give him an extra $ 5 tip because I appreciated the customer service. I’m now a COFFEE BEAN AND TEA convert!
I’m sorry I didn’t get his name but he was the only African American guy there in the morning.

Worst Coffee Bean & Tea Leaf’s I’ve ever been to!
The service was horrible by the cashier who never greets or smiles,
Barristas were all very rude and treat the customer (who pays double what we usually pay since it’s inside the Palazzo!) like they are in 3 year olds! (If you ordered 3 drinks should they all come out together? Not 5 customers later? Isn’t it obvious you will ask?)
Not only that, I ALWAYs add 2 to 3 extra shots of espresso in ALL my drinks. What I got that day was coffee milk, the kind you get in a bathhouse in Korea! Only this one tasted worse that that packaged milk. Needless to say it ended up in the trash can of the South Valet Entrance of Wynn, where I went to pick-​up my relatives.
I will never go back!

I just thank Heavenly Father for this coffee shop, so near the elevators of our hotel room, where there is NO coffee maker. And I thank Him that plain coffee costs four bucks, humbly reminding us that we are in a very swank hotel.
Anyway, the coffee is fine, the servers are pleasant (swank hotel) and they’re pretty speedy. Just thank you God for coffee.

It’s hard for me to knock off a star for this place being expensive, considering how expensive everything else is in the Venetian. The prices are pretty much on par.
The staff was very friendly and apologized profusely when I got the wrong coffee beverage.
If you are looking to save money, this is certainly not your stop, but the closest Starbucks is across the street, and I doubt they are any cheaper.

Like other Unilocalers have mentioned, this is the coffee shop right outside of the elevators going up to your room if you’re staying at the Palazzo. Let me state some other obviouses — since there are no coffee makers in the average Palazoo suite, and this is the first glimpse of caffeine we get once we get off the elevator, this place is going to be packed in the morning! Also, since it’s Vegas, and I guess people are more willing to dish out the $$$, we’re gonna get charged an arm and a leg.
With that said, the drinks themselves are quite good. The cappuccino was crafted well. The caramel macciato was a bit sweet for my taste, but hubby loved it. My boys loved the red velvet hot chocolate, and wanted it every morning of our stay. I don’t know how the pastries are, but the drinks are descent…

WOW. This was probably one of the worst experiences with coffee EVER.
First off, the «supervisor» needs to check his attitude at the door. He looks so unpleasant and was just plain RUDE.
Secondly, their drinks aren’t even that good and are overpriced! Their caramel ice blended was basically water with coffee/​caramel flavoring. YUCK. I also paid $ 4 for a bag of chex mix.
Save your money, go to am/​pm

I love that there is a Coffee Bean & Tea Leaf in the Palazzo and right near the suite elevators for when you need it. However, their prices are SO ridiculous. For example:
Cup of coffee: $ 3.45
Mocha «frappuccino» with 2 extra shots of espresso: $ 9.70 (no exaggeration!)
I’d rather play some money at the Craps table (and hopefully win too!) and order a free coffee… I might even add some Kahlua in it if I’m feeling crazy…

Yay for being open whenever I needed you to be.
Yay for seeing Jeremy Piven right outside!
Yay for caffeine!
Boo to higher prices, but that’s Vegas.