T-Mobile

«I need a price quote to change my 6 for a 6s»
«I can’t give those to you over the phone»
«what? Why not?»
«Because that’s the way it is.»
Does the guy I talked to by the name of Kayla even work for T-​Mobile, because the amount of nonversation we had in the span of 3 minutes inspired me to briefly reflect on elementary versions of society when an answer like «that’s the way it is.» was appropriate. Kayla, your generic «answers» made me feel sorry for the year 2016… Thanks to Gabriella at the rainbow and 215 store for bring me back to the 21^st century by provided the information I needed with detail and smart efficiency.

A horrible manager named Imelda with no people skills and even lesser experience concerning customer appreciation has been placed in this tmobile location as a cattle-​mover that will gradually bring more negative reviews for this corporation unfortunately. Corporate has been notified of your low-​grade business skills, Imelda.

In the middle. My overall rating for this particular T-​store is in the middle. The prices are fair too.
I would like to focus my attention on the customer service. If you are to buy something new ok — they will sell it to you with a big nice smile. But few weeks ago I came not to buy but to ask MONEY REFUND. The new nokia they sold me was gone. Out of order. No scratches, no fiscal impact or spilled water. Nothing. The f. g smart phone just stopped.
I came in the store and asked for a MONEY REFUND… Give MY MONEY BACK… they revised. Well, those guys were enough to negotiate withe me. Finally, we agreed. And I received new phone. Now is working properly.
So if you are after your consumer wrights — do not hesitate to argue, to write reviews in Unilocal and to alarm the authorities.

My note 3 stopped working … they did NOT want to replace it … I asked for a manager because the one I was dealing with was horrible !!! He was rude to me talked in the most disrespectful tone i have heard in YEARS … they refused to replace my phone and refused to give me the district manager info. I called customer service and received a new phone next day air. WHAT WAS SO HARD ABOUT THAT… he really talked to me like I was HIS 3 year old child. horrible. I honestly will be going back to Verizon

This is a great store ,
They are really knowledgeable
I just love T-​Mobile so far, they are different from what it use to be .
I got an iPhone 6 plus here and I’m in love !
If you need help or have a question, to go Orlando his is this tall Hispanic man, he is a very straight forward, smart guy.

So my loyalty ritual continues with my every six months/​year trip to my home T-​Mobile store on South Pecos in Las Vegas. I went back last October because I was now so pro with my android that I no longer needed the Blackberry slide out keyboard. But the price wasn’t right. Now they have the JUMP plan: Upgrade your phone twice every 12 months, not once every two years (as soon as 6 months after enrollment). Get the phone I want for the same price as new customers (on approved credit of course). Replace any phone that’s been damaged or lost. I am excited and happy I went today! More so because the employees that helped me almost 2 years ago are STILL THERE. That’s a coup in retail. Noël, the manager was new but just to this store. I love these guys! I have a brand new Samsung 4 with all the bells and whistles and I was able to afford this by turning in my old phone for a direct rebate of $ 26 and keeping the same plan with the ability to get a new phone in six months. So, I thank you Noël, Brian O, Brian D and Garth B for the continued professionalism and knowledge of your product (s). You guys rock! You heard me!

I bought my Blackberry 8520 in 2009. Everything was fine with it and I would’ve kept on using it, but I couldn’t afford T-​Mobile anymore. I got fed up with Cricket, so I went back to T-​Mobile. I reactivated my BB several days ago and it was working fine until last night. Because the firmware hadn’t been updated in three years, the phone froze, showing an error message on the screen. After trying several times to reset the phone after doing a Google search to no avail, I went to this store thinking they could help me. Wrong.
The first guy who helped me was nice, but still in training and not able to help much. Even though he tried researching on the internet to reset the phone (along with the female associate, who was more competent than the two guys combined), nothing worked. I had two options: Get a new 8520 by mail through overnight shipping and pay $ 5.00 for the shipping and handling, or get an 8320 that was in stock and pay whatever the down payment was ($ 110.00 with tax).
The second guy who tried to help him belittled me in my choice of still owning a BB in the age of people being iPhone and Samsung III crazy. I said I would’ve bought the 9900 if I had the money. He said, «You don’t want a 9900.» Excuse me? I thought this was about me, the customer, not him and his personal preferences. I said I was thinking about an 8320 for the time being and he cut me off with a harsh, «NO!»
Then he tried to convince me to buy a new phone and when I asked him, «Are you trying to get me to buy a new phone?», he went bezerk. «I’m not going to sell you something that’s not going to offer you any support! Blackberry is a dying company! You’ll have the same problem again and there won’t be any help for you.» He went outside and in a huff and I wondered WTF was his deal. I don’t know if he had personal problems and took it out on me, or what, but it made me very angry.
Say that what this guy said was true, that RIM (Research in Motion, the company that makes Blackberry) *is* dying. I was going to start a whole debate about the Blackberry 10 coming out early next year, but it wouldn’t have changed his mind. But I digress; that is beside the point. This is about *my* needs and *my* money, not his. Say I did have the money to buy an 8320 or 9900, or any BB model that was available. Are they going to turn down my business based on their perceptions of BB as opposed to an Android or iPhone? Then they must be out of their frickin’ minds. I had a couple of Droids in the past. One was an LG with Credo that was pretty good, the other was a ZTE from Cricket which sucked. Droid and iPhone are the ones you want for apps and playing around with videos and music, BBs are workhorse phones that get the job done. At this stage, I’ll stick with my BB, just a newer model sometime in the future. I can always use my laptop and mp3 player for music and movies, no big deal.
I use this analogy. If a customer comes to me and says he wants Montblanc, but I say, «Why don’t you get this Parker or Sheaffer pen instead?», the customer is going to think I’m absolutely bonkers. People have their preferences. Smartphones are no different. This guy needs a lesson in «The customer is always right». It’s clearly obvious he hates his job and should not deal with the public or work in sales if he’s going to treat people like me so poorly.
In the end I decided to go with getting a new 8520 model through the mail. I will stick to going to the Boca Park location even though it’s further away from my home. I will never visit this store again.
EDIT: I was able to fix the problem myself and update my 8520 with the latest software. So when I get the new phone I will just send it back. I had to wipe my data, but there wasn’t much on there to begin with. I just had to dig a little deeper and found an excellent resource
to solve the issue. It just goes to show you — if you want something done right, do it yourself — that’s always the best way!