Starbucks

I’m sitting here in front of the drive thru and it’s horrible experience! As we approached the window the starbucks attendant just closed the window without saying anything and let us wait for 10mins! And never apologize for the wait!!!

This has to be one of the worst locations ever. if not the worst in the Las Vegas Valley. I came here one night after working my normal swing shift and waited in the drive thru for exactly 13 minutes. I counted yes! I think it’s beyond ridiculous that no person of management has taken into consideration all of the feed back that the loyal Starbucks customers are leaving! They have to get it together and FAST. My order has to be one of the most simple ones that there is! An iced triple espresso shouldn’t take 13 minutes and then to add insult to injury they had to manually put in my Starbucks rewards card because from what I was told the machine was down or something in that nature. Long story short I ended up not getting credit for my purchase and had to call into the customer service to get my star. May sound petty to the average person however all these stars add up and I need all my stars lol. Never returning i’ll stick to my regular locations!

This location has mastered the art of no customer service. The employees must be trained not to smile and avoid all eye contact. The wait for coffee here is loong…

Took literally almost 30 minutes to get my peppermint mocha using the drive thru… Longest one in my record!!!

20 minutes wait … Waiting waiting … 1 person at the cashier, 1 for drive thru and 1 making drinks. Smh!!! Avoid this place if you don’t feel waiting 20 – 30 minutes waiting

This is based upon my recent drive thru experience; I’ve been inside before. Not impressed with either.
Upon rolling up to the ordering board, whoever was working the drive thru was clearly not interested in taking orders let alone taking them correctly.
I was invited to spend a few minutes looking at the board as she would be back in a few minutes. Upon hee return, I repeated my order 3 times. «Hot grande toffee nut latte with soy, whip & no foam.» The first time she just wasn’t paying attention; it took 2 other tries to get it right.
When I arrived at the window, she repeated my order and AGAIN it was wrong. I told her not to give me a drink unless it was made with soy; i will know after the first drink if it’s wrong & I will get seriously sick if they try to pass it off as right. She looked at me like I was from another planet, then questioned me about the whip. My dietary issues aren’t her concern… just make my drink the way I ordered it. They got it right the 3^rd time.
My office frequents this location multiple times a week for TO GO coffee runs. My order is always the same. They NEVER get it right. I am always sick after the first drink of my latte. Really tired of wasting my money here…$ 5 for a sip of latte that gets binned & I’m sick all day because they make drinks how they want to instead of how the customer orders them.
The service isn’t great either.

Decided to give this place another chance. Ordered 3 fraps at the drive thru, got home and two of the tree tasted like they forgot to add the syrup. Tasted like bitter crap. This place seriously needs to reevaluate management and employees the fact that this place is branded with the Starbucks name is bad. After this visit we will never return to this location. I’ll drive up to rainbow which is further but provides way better service.

I stopped in to relax a minute, after having my car repaired. I ordered the Carmel macchiato which I thoroughly enjoyed. I really liked the long community table, I met and chatted with some very friendly people from in and out of town. Sure, the parking is cramped and the lot sucks, but I didn’t come for that, I came for the coffee and good service, which was spot on. Thanks Starbucks.

This is a busy, well stocked, plenty of in/​outdoor seating, friendly service place. Love coming here while my wife gets her hair done, and great place to settle with kidos. Thanks for the great service, and I will keep coming back when in the area.

I got a half a cup of cold venti coffee today
How disappointing
And it took forever at 530!

Writing this review as I’m leaving, after spending 15 mins waiting for a drink. First — they’re doing construction on their drive thru and when we ask if it’s closed off completely the girl simply says «yes and no.» Okay?
The line wasn’t stupidly long the way you’d think a Starbucks with no drive-​thru would be but they were training people so we ended up waiting forever on one drink. A hot drink, and not to mention that three people after us got their drinks before us; two people ordered multiple drinks.
I, like a lot of people, have been to multiple Starbucks locations and this is the only one where I constantly see the same people either chatting it up with customers in the drive-​thru and holding up the line (one time I witnessed a conversation that lasted about 10 minutes) and inside the store I constantly see a long line and baristas just standing there, letting one person do everything.

Worst. Starbucks. Ever. I’ve traveled extensively and been to my share of locations both home and abroad. This location is easily the worst I’ve seen and experienced.
The primary strike against this spot for me was the attitude I was given by the staff. Perhaps a bit of customer service training might fix things?
The drink I ordered was made incorrectly twice and took longer than it should have (both times). Restroom was filthy and the clientele seem to be louder /​more obnoxious than normal.
It’s around the corner from my new apartment but I won’t go back.
Good luck to any who venture out there.

This is quite possibly the worst Starbucks I’ve ever been to. If you actually get the drink you order, in a reasonable amount of time, at the temperature you requested (hot vs. iced), and not too sweet or burned, it is an abnormal day. The place is typically packed with taxi drivers and other locals sitting around at the tables playing on their phones for hours. The staff is new or unprofessional. I once watched one employee dump ice into the bin, spilling it onto the counter and walk away coyly from (who I assumed) her manager. This is not a place you would want to come for a chat, to work or relax. Overall, unless you are going through drive thru and you don’t care how your coffee tastes, go somewhere else… like the one in Boca Park.

I love me some Starbucks but this location is such a hassle.
This is the closest Starbucks to my office so I don’t have a choice but whoever decided on this location really didn’t think of the customers. The drive-​thru is tiny & fits about 5 cars and anything after that is blocking other parked vehicles so that itself is annoying. It’s located in a very large shopping plaza but the plaza is overcrowded with other businesses and every corner is tight.
Waiting at the drive-​thru has taken me as long as nearly half an hour for some coffee with only 5 – 6 cars waiting which makes no sense at all. Since bringing on more food items the coffee seems to be an afterthought which is crazy to me. Coffee should come first & get rid of all the overpriced food. (I will admit that the chocolate croissant is pretty damn amazing — served warm) but it should still be about the coffee.
I love the green tea frap when it’s hot or the white mocha when it’s chilly.
Customer service here has always been great but the location is really bad. If you’re not crunched for time go to a different location.

Worst Starbucks experience ever. And I’m not one to write bad reviews unless it really deserves it.
Spinach wrap was tossed on a wet counter and was still rock hard frozen inside… Originally asked for it to be extra toasted.
Floors were disgusting. Counters were out of certain sugars, spilled coffee all over and the one container the had didn’t say what it was, and was empty.
Junkies in the bathrooms shooting up.
Some of the people working there were just not competent… When we asked to get a refund on the order, she asks, what part? «All of it, thanks.»
There was more but this review would be really long.

A-​OK Starbucks located on Tropicana. The location is open 24 hours which is great. Staff is neutral (not rude but not overwhelmingly friendly). I did notice some peddlers outside the shop though, which is not great.

Open 24 hrs except Sundays closes at 4 am for cleaning.
Helpful happy employees, clean, ethnically diverse patrons and plenty parking unless you are one of those people who must park right in front.
They don’t seem to mind when tons of people ask for free ice water.
Indoor seating gets filled during peak hours.
NOTE: late at night the outside area can attract pan handlers and people who will approach you with «emergency situations» that need your financial help.

TLDR: renovated facility; 24 hours (except 2a-​4a) excluding drive thru sometimes), always busy, iffy customer service
Starbucks is attempting to go above and beyond the norm by upgrading its facilities and food options. With the new décor, added seating, and new grab and go island, this location is meeting the new norm with its chains.
I love how this facility is 24 hours for my late night coffee fix or study space. Sometimes they close the interior from 2a-​4a for cleaning, which is smart for any business, but they keep the drive-​thru open. Because of their operating hours, I’m able to maximize my benefits for my gold card by getting copious amounts of coffees and teas with my free refills.
The service is par and I get mixed reviews, but I mostly get great service. I always approach with a smile and I’m often reciprocated. The restrooms do need attention, but I guess it’s just so busy in the drive thru that it’s neglected. Maybe it’s fixed around that 2am cleaning time.
One thing I enjoy about Las Vegas is it’s diversity and I definitely see the melting pot here. With its location close to the Strip, I always see a group of Ethiopians ritualistically drinking their coffee, the group of Koreans meeting up, and those group of flight attendants and taxi drivers. There are people from all walks of life enjoying a shared space. It makes me appreciate how far we have come as a society and what privilege we are allowed to enjoy.

I really don’t like leaving bad reviews but this place has horrible service, dirty bathrooms, always out of paper towels and the heavier set lady who’s name i forgot is always in a bad mood and giving me dirty looks every time. She either hates her job or is so well established in this place that she could care less about the service she provides.
I go in the restroom and it is pretty filthy. Dirty floors, no paper towels, it didn’t seemed like they were under staffed but maybe they are if they can’t get around to it enough in such a busy location. I could easily cope with all that if the service was good but the employees here need an attitude adjustment. It wasn’t just her, it was also one of the darker skin gentlemen who’s name I also can’t remember. I guess it’s for the better but next time I will get my coffee in town square where the energy is good and employees treat you like a real guest. You can even taste their bad attitude by the burnt coffee they’re make.

Ok I know thinking what is there really too add too another Starbucks review. It not as though its major chain and seen one seen them all. It not often that you find ones that stay open 24 hours. I did notice that they do close from one hour in day 3:30 — 4:30. I still remember the first time heard them staying open ²⁴⁄₇ like YES Frappuccino urge good too go! Naturally I had too order one. I went with one of the newer (on my menu brought it back) ones Mocha Cookie Crumble. Good. Honestly think next time would stick with the safe or my favorite just straight up Mocha or Caramel. I never got much of hint of Cookie in it, Mocha definitely had nice flavor, and Crumble no idea where that was in it. Still any Frappuccino on hot Vegas day is a beautiful thing.
The interior design talk about completely updated or really has been years since the last time stopped by this location. It felt like night and day for me. Now you have whole deli section with sandwiches, other drinks besides coffee (bottle water, fruit juices, and lot of different selection can choose) can purchase, and like the fact its separate rather then in front of the register area. Still have nice display of baked goodies like normal. Instead of all stand up tables or tables. They still do but have one long rectangle table more like family table can sit down with lap top get stuff done and have your coffee. The artwork hanging all around the walls really modern too the lighting fixtures. All creating great ambience too kick back with coffee chill do some reading, talking stories with friends, or going on lap top do whatever. The only negative is this location is pretty busy all the time. I go too the gym all the time in the same shopping plaza and always people going in and out or hanging outside little patio area.
The service was great! I did find it odd that she never mention about HH price on Frappuccino from 3 – 5. I was wondering why my grande was so cheap. Unfortunately only promotion till next week.
If looking for a laid back Starbucks one that nice size, great place too people watch too since so busy, great ambience, and relax with friends. I would recommend coming too this location. Hopefully able too find spot too sit down can be a drawback.