This is hands-down the worst Starbucks I have ever been to. The location is understaffed with only two people. The workers did not even acknowledge me when I came up to the counter. When they finally did, the barista who took my order was very much unfriendly. They ran out of my go-to, cold brew, so I settled with an iced coffee instead. The iced coffee was overpriced. Everything on the menu was marked up a dollar or more(but that’s as to be expected given the bougie Las Vegas location). To top it all off, they«don’t do refills here.» Not even for card members. Seriously? Don’t ever visit Starbucks inside casinos/resorts.
Isabel C.
Classificação do local: 3 Las Vegas, NV
Why line up at the Starbucks in the food court when there’s another one around the corner with way less people?! Service is OK. Drinks are as expected. Area could be cleaner but when there’s an ongoing flow of tourists, you can’t really control that.
Ashley D.
Classificação do local: 1 San Diego, CA
Empty on a cold afternoon? First bad sign. More expensive than most other locations on the Strip? Second bad sign. There were literally no customers in the store when I went in and the two employees present did not greet me or even look remotely interested when I went to order. I ordered a caramel brulee latte and a peppermint mocha latte; both were almost tasteless and lukewarm. I also asked if they did the holiday sticker card, and the cashier gave me a nasty look and said no.
Dustin N.
Classificação do local: 1 Irvine, CA
Horrible b! chy staff! not that race is an issue, but they were all overweight black girls, nonetheless it’s no reason to be rude to these friendly customers. If I ran Starbucks I would have these employees blackballed from EVERYWHERE! They were mean to every customer and screwed up every order I witnessed. it was so bad we just left and laughed, enjoy your terrible life. Lets be thankful they aren’t building our bridges. They employees seemed more mad than convicts forced to work on chain gang. Congratulations a bunch of random strangers now hate you.
Larae A.
Classificação do local: 5 Costa Mesa, CA
Dinorah was such a delight friendly and fun great worker and appreciated her friendliness we haven’t had much of it this trip but she was the exception!!!
Andrii B.
Classificação do local: 1 Chicago, IL
Radiculous!!! Stuff has no idea where they are working at. Slowest Starbucks on a planet. Don’t even keep an order of what people ordering, we ordered two lattes and in between of that few more drinks where served to other people. Took 25 min for 2 drinks after we payed, unbelievable. Deserves 0 stars.
Andy S.
Classificação do local: 1 Los Angeles, CA
Understaffed, undertrained, about as bad as the rest of the Monte Carlo
Diana P.
Classificação do local: 1 Sunrise, Las Vegas, NV
Horrible customer service !!! No eye contact, as I’m telling guy my order he finishes a prior conversation with co worker. He cuts me off when I begin asking a question as if he already knows what I’m going to ask. He acts like he doesn’t give a crap. I will not put his name on here hoping this would change because I love starbucks drinks.
Stephanie K.
Classificação do local: 1 North Las Vegas, NV
Terrible. This place isn’t any busier than any other Starbucks I’ve been to. They took almost 20 minutes to make a cup of plain coffee for the lady ahead of me and they made my drink wrong twice before they got close enough for me to not care anymore and just say screw it and take it. What a waste of time.
Hailey Z.
Classificação do local: 4 Glendale, CA
This Starbucks is BUSY! Insanely busy in the morning, expect a huge delay in your morning activities if you have any and leave early if you do. I like that this Starbucks is large and they have most of the items here that most Starbucks elsewhere have. Totally sad that they were sold out of their spinach feta breakfast wrap. They are my fave! Definitely the go to Starbucks for people that stay at the Monte Carlo.
Pablo P.
Classificação do local: 2 San Mateo, CA
The wait was FOREVER and they only had one worker. I mean literally the workers did not even care as the line started to go into the actual Casino. Brutal brutal brutal line. Pro-tip: Want coffee? Just go to the food court — line is shorter.
Suzanne M.
Classificação do local: 3 Concord, CA
Service is just fine. Prices… yikes. One grande latte, one mocha and one bottle water $ 15. Welcome to vegas.
Jennifer M.
Classificação do local: 1 Los Angeles, CA
They hate their job and they make sure you know it. Rude Rude Rude!
Alex H.
Classificação do local: 4 Scotch Plains, NJ
Prices were very high — but then again, this is Vegas. However, the whole place looked very clean, and the baristas were not that slow. At least they do take Starbucks Cards for purchases only, and it’s located right by the entrance to the tram station. Cheers!
Leanne M.
Classificação do local: 3 Toronto, Canada
Meh. Slow service(even during low periods) and boring baristas. I love my neighborhood Starbucks, but I think great service is too much to ask from Vegas Strip businesses. I do warn you, they do not re-charge your Starbucks card at this location. I tried, and failed. Resorted to re-charging my card online with my credit card.
Jennifer B.
Classificação do local: 3 Denver, CO
I know this is just another Starbucks review but I can’t go above a three for this location. Being Vegas I anticipate some long lines at times but between the long lines, slow service, and lackluster personalities behind the counter I was completely underwhelmed. I want consistency when I come to Bucks anywhere and this one leaves me wanting for me. Quick note for those traveling to Vegas from other states — my drink was about $ 1-$ 1.50 more expensive here so be prepared. Not a negative just a little surprising when you see the amount owed.
J M.
Classificação do local: 2 Foothill Ranch, CA
I thought I would never see the day when I would say I can’t stand SB, or I don’t like SB. I guess I should rephrase this. I do not like the SB in The Monte Carlo, and here is why. 1) if you’re a gold card member and need to refill your card to pay… you CAN’T. It’s the Hotel’s policy. I guess I should’ve just refilled with my app, but I was already paying. 2) not a fully stocked SB if you ever wanted to purchase some merchandise. 3) not a sit and chill with your buddies kind of SB. You’ve gotta sit in the food court to do that. So with that said, it’s not too bad of a place, just not why I’m used to at a SB.
Stephanie S.
Classificação do local: 2 Las Vegas, NV
Starbuckkkksssss! My son and I frequent these, and today I was NOT happy at all! I ordered a childs hot cocoa and a venti tea. He asked me if I just wanted a black tea or a lemonade mixed with tea; I opted for the Arnie Palmer. BIGMISTAKE! My tea tasted like it was made of old lemonade and I guess tasted moldy. My sons child cocoa was half full and cold. Not warm, COLD! My friend suggested I go tell them, but I hate to bother… even though I paid 6 $ for the 2 drinks. I just sat there and drank my spoiled tea and my son finished off his half full cocoa. LAME! Ill stick to the Boca Park one.
Tammy S.
Classificação do local: 1 Mililani, HI
Hubby and I always stay at Aria but there’s no Starbucks! The two hotels connect by walkways and escalators so it’s very convenient. Besides the convenience, this place can never get both of our drinks correct… EVER! Nor do they ever get our short names right even if we spell it out! Go to the Starbucks in the food court. They are fast, the drinks are perfect along with our names… and as long as a foreigner who doesn’t understand much English steals your drink even though they placed their order AFTER you, everything will go smoothly! But we gave this place a couple of tries and the last one was a couple of weeks ago when it seemed that everyone who purchased something from here did not get what they wanted.
David D.
Classificação do local: 3 San Francisco, CA
It’s nice to know what to expect. In a fantastic city that is known as the entertainment capital of the world, the Monte Carlo Casino was less than impressive. We had expected something much more spectacular. If this was, as the other casinos were, a replica of the true-life experience, then Monte Carlo would not be on my Grand Tour itinerary. It was almost a relief to find a little food court in the back of the casino, near the hotel lobby, filled with American concessions. Starbucks was there. We ordered a grande Tazo shaken tea, a tall nonfat latte, and a raspberry tart for $ 9.95. As we enjoyed our snack in a common dining area — this was a real food court, like you’d find in any mall — we planned our escape to the next casino.