Spa Aquae

I booked the Marriott Spa Package with my room which allowed for two (2) complementary $ 50 treatments. So, I booked two (2) 50 min treatments — a facial and wrap. Upon check in for my appts, I was charged full price. When asked about the package, I was told the spa package only allowed for a Swedish massage. I expressed that it was unclear when booking, but expressed I’d like to continue with my appts and no worries. After I changed waiting for my treatment, Tina — the receptionist — found me and she spoke to her manager on her own to get approval to only charge me the difference in prices between my chosen treatments vs the massage. Very thoughtful and a fair resolution. Thank you, Tina!
My exfoliating and hydrating wrap was provided by Robert! He was fabulous! So nice, knowledgable and effective! Loved his foot massage!
I cannot recall my facialist’s name: however, her treatment was awesome as well! Only downside, she didn’t offer to look at my skin with the light and do any needed extractions. But, I was there for R&R anyway so I was pleased.

This update is way over due! Last month I had my nails done by Brenda and she was so awesome and the only reason I’m giving 5 stars. Still disappointed that this spa doesn’t offer a better color selection for the prices and still no glitter or fun things to add to nails. But Brenda was so sweet and very easy to converse with!

Since I was in town for a wedding on Saturday, I booked a hair appointment ($ 55 blow-​out, plus tip). When I met the stylist, she immediately tried to up-​sell me into «loose curls» for $ 20 extra. When I declined, and said I wanted a normal blowout with a little body, she said it would be $ 10 extra for «long hair» and that the $ 55 price was for short hair like hers (her hair was pixie style, and my hair is medium-​long). I said I paid $ 55 and was not told there were any additional charges and wouldn’t pay extra. Then, when she was styling my hair, she did the first section the «normal» charge and the other side the «$ 20 extra version.» Again, I said I was not going to pay $ 75 for a blowout. My hair ended up looking decent, but this whole experience left me annoyed — I was splurging while on vacation so I expect to pay more, but I do not expect to be ripped off and made to feel uncomfortable.

Most importantly VERY CLEAN SPA! Even after a bit of a flood this place is still one of the best spas in the country. Friendly staff, great amenities, very well managed. Very relaxing place to get away form the strip. Book treatments in advance as they tend to be busy on weekends. It is a great hotel property as well. Everyone I have encountered here right down to the valets are excellent. Thank you Mark for your help!

This is the second time I have been here and I have to say the second time was less than desirable.
The first time was amazing, very attentive staff. The facility was in great shape. A few years later and this place is run down.
The women’s side showers were out of order, ALL OF THEM! we were escorted to a shower to use that was a quarter of the size of my hotel room shower up stairs, away from everything. Someone should really come in and renovate. Replace broken tiles, fix plumbing, etc. get this place back to where it should be.

The first time I had a service at this spa I was underwhelmed. Half of the women’s side is out of order or doesn’t work well. Most of the areas are too bright and nosy. The whole thing is in desperate need of an update!
I walked in and was greeted by four attendants who were all smashed behind an awkward table. I was taken to my locker that is not private in the slightest. The attendant walked me around to show me the facilities telling me certain things were broken. The place was virtually empty on a Sunday. Normally when I go to a spa the music is quieter and the lights are dimmed. Not here.
The tiles are not straight and the grout is missing in many places throughout. The chairs are super uncomfortable and look like outdoor furniture. The steam room should just be called a warm room because there was almost no steam. I went outside and enjoyed the pool but noticed most of their ‘water therapy’ spots were broken. The grout in the pool and spa outside are missing. There are holes in the sides of the pool.
The robe they give you is paper thin and not at all plush like most spa robes. If you get your feet wet and put them into the flip flops you will fall over.
They called me back for my body wrap and I was taken to a very nice quiet comfortable room (what the rest of the facility should be like). The wrap was wonderful. I would go back if the rest of the facility wasn’t so drab and old.

This spa was so relaxing, the staff takes care of you every step of the way. Everything was clean and smelled nice, from the changing area to the massage room. I got an 80 minutes sports massage, my masseuse found and destroyed all my knots and sore areas. The steam room was soothing and the sauna was clean and big. I would go again.

Great adult spa. Services are top notch but it Is very $$$$… Gym is nice for a workout. Mens spa is clean and attendants are quick to serve. Price brings a 5* down to a 4* otherwise it’s flawless

Massage and facial: four stars.
Facilities: two stars.
Overall rating: three stars.
On the one hand, the technicians are wonderful and the services are really good, if not a little overpriced.
On the other hand, the facilities are tired, in my view. I had treatments here about six years ago and the facilities sparkled. Today, I would say there is too much deferred maintenance including filthy plunge pools (e.g., cloudy with hair and band aids floating in them rather than Crystal clear water), moldy grout (mold in the desert!), and cracked tiles. It also doesn’t help that the scent of cigarette smoke from the casino drifts into the upstairs relaxation/​waiting room.
If you want good bodywork or a facial from nice people, then go for it. But, at this time I do not recommend the facilities if you want a relaxing time in a comfortable environment; this isn’t it.

I paid for a 55 minute pedicure and it was only 45 minutes. I could have used the extra few minutes on my massage or calluses. To be honest the chop shop I go to does a better job for half the price. The ambiance is nice though. The salon has a clever way of automatically putting 20 percent towards their tip so if you don’t believe your service is worth this much you have to tell them to make an adjustment.

This place like the entire hotel is in need of an update. Half the spa facilities are broken and usable like the hot tub, steam room and mineral baths. They had water and tea available but no hot water, the hot water cooler was broken. Service was nice and friendly.

I got married at the JW Marriott in Sept. I was really nervous about getting my hair and make-​up done at the salon for my wedding, since all the reviews were about the spa and not really hair or make-​up for weddings. Nonetheless, I decided to go with it. I got the rehearsal hair and make-​up, just to be sure I knew what I was getting myself into. Cory did my make-​up and she did a fabulous job! She matched the makeup perfectly to my skin-​tone and my eyes looked really good too. Vesna did my hair and boy was she quick! I was so nervous bc I have a lot of hair. On my big day, both ladies worked simultaneously! I’m so lucky that everything turned out great! They definitely made me beautiful for my wedding! I’m so thankful to both of those ladies! I would definitely recommend the Aquae salon and spa for your wedding needs.

First time here and first time at JW Marriott. Amazing first visit and I will be back. Friendly staff, super clean facility! I have been to many spas and this time I tried the desert stone massage. Sincerely I loved it way better than a Swedish massage! I fell in love! The waterfall showers are an experience itself. It wasn’t busy which makes it more relaxing. There is a private pool outside the gym portion, steam rooms, saunas, an indoor pool and hot tub just in the woman’s side.
Honestly for the price, you must treat yourself to a desert stone massage. I promise you won’t regret it. This was a hidden little gem away from the strip!
First time here and first time at JW Marriott. Amazing first visit and I will be back. Friendly staff, super clean facility! I have been to many spas and this time I tried the desert stone massage. Sincerely I loved it way better than a Swedish massage! I fell in love! The waterfall showers are an experience itself. It wasn’t busy which makes it more relaxing. There is a private pool outside the gym portion, steam rooms, saunas, an indoor pool and hot tub just in the woman’s side.
Honestly for the price, you must treat yourself to a desert stone massage. I promise you won’t regret it. This was a hidden little gem away from the strip!
First time here and first time at JW Marriott. Amazing first visit and I will be back. Friendly staff, super clean facility! I have been to many spas and this time I tried the desert stone massage. Sincerely I loved it way better than a Swedish massage! I fell in love! The waterfall showers are an experience itself. It wasn’t busy which makes it more relaxing. There is a private pool outside the gym portion, steam rooms, saunas, an indoor pool and hot tub just in the woman’s side.
Honestly for the price, you must treat yourself to a desert stone massage. I promise you won’t regret it. This was a hidden little gem away from the strip!

I really enjoy this spa and I love it even more when they are having the locals discount. I have tried many of the services, but my favorite is still the 55 minute Swedish massage and 55 min Desert facial.
It is really nice in spring and summer to have lunch at the private spa pool. They offer healthy choices that are delicious. The spa outdoor pool is really nice with all the different out coves.
They used to have a really nice selection of fruit and juices. This has gone downhill a little bit, but still a great place to go.

Overall, I always have a relaxing day using this spa’s indoor and outdoor hot tubs and gym. The gym overlooks the waterfall outside, and there’s a nice selection of fitness machines. They used to have bottled water and juice available in the women’s locker room, but no more. Disappointed for sure.
There are both hot and cold jacuzzis inside, along with sauna rooms and waterfall showers. The regular showers have shampoo, etc. right inside the showers, which is great.
Outside is a nice long pool and a jacuzzi with lounge chairs by the waterfall. The facilities weren’t busy, and I enjoyed being able to use both the indoor and outdoor tubs. I didn’t have any spa services, so I didn’t get to see the treatment rooms.
This is a JW Marriott, which is an upscale Marriott property. I’ve always expected the spa to be more upscale for this reason.

Serene, relaxing and enjoyable. I had a pedicure and a facial. Both were exactly what I was looking for. I’m pregnant, and one of their indoor warm pools was perfect temperature to allow a pregnant mama soak. A nice treat since it was a cold day out, and all that was left otherwise were hot tubs and saunas (no go with pregnancy).

If this wasn’t part of the Marriott, it would have 2 stars. But since I am a loyal Marriott customer and know they CAN offer an amazing spa experience, I bumped them up.
However, I wouldn’t say this one is «awesome». First, before we even arrived, I was a little unsure about the atmosphere based on all the pictures on the web. The photos looked more like America’s Next Top Model Challenges, that just happened to be set in the spa. The ridiculous poses on the pedicure chairs and plenty of pictures of glamour shots of the girls didn’t help me get a feel for the actual spa facilities.
We stopped in anyways to hang out and schedule a couple of services — since our experience at other spa’s have been amazing, we figured this was a safe bet. On my first visit in over the course of my stay, check-​in was a touch painful and involved 2 people to complete: the one very helpful guy and the girl that just stared back at me from behind the desk. It was awkward. She then escorted me to the locker room.
And that was were it ended. The locker room attendant proved to be a hit or miss deal — on this particular time she was behind the counter, but many other times during my multiple visits, the desk was empty. I received no real tour of the facilities except for standing in the middle of the room, pointing in the direction of things. I can only tell you for sure that they offer bathrooms, a hot tub and sauna. Those are all the things I found.
The facility itself was clean and nice. The locker room is a shared space for getting naked, getting dressed, grooming and… eating? There is a kitchen in the middle of it — which does nothing for me. I think it is a little gross actually. They offer a gym which seemed to be pretty good except for the first 3 treadmills I tried didn’t work.
While a tad small, they do offer a private pool for the spa guests, which is much nicer than the family circus pool in the main area. However, it is by a walkway so that you are completely on display and with no umbrellas, there is no escaping the sun all day. One thing that stood out compared to other experience, was the lack of pool service. No one came by to take a drink order, clear away used towels or uneaten food, or even do a general picking up. Ii certainly didn’t notice any leftover food and used towels lying about in the photos! This was the case throughout the 3 days we were at the spa. It definitely kills the ambiance — especially if you are paying for services or paid to just hang out. We also ran into a snafu and poor service when trying to order lunch.
As for the services, I can’t complain at all. You have to try pretty hard to make a massage terrible. And the facial was one of the best yet.
So at least Aquae Sulis can deliver on the spa treatments… which they do well, so there is hope! They just need to spend less time on the glamour shots and more time on actually creating a glamorous experience. And getting rid of someone’s unfinished lunch that has been sitting next to me all day.

My wonderful husband treated me to a spa day for my birthday and I was thrilled with the package that he selected for me.
I started the day with a Coconut Cream Body Scrub and massage. Quinn performed my scrub and massage and it was wonderful. I prefer to have a male masseuse as women tend to overcompensate and rub too hard. Quinn did a great job and worked out all the knots in my back. Ahhh.
Next, I had a Custom Concept facial. I hate that I can’t remember the woman’s name who performed this service, but she had an amazing Russian accent. My pores have never been so squeaky clean and the face and scalp massage was wonderful.
After having been scrubbed, massaged, and polished, I headed down to the salon for a pedicure. I had the Paradise Pedicure and it was very nice. My toes look perfect and Jessica did a great job smoothing out all my rough edges. :)
I received a full grand tour of the spa and did also use the gym which had a wide variety of machines and free weights. Everything was in good working order and I was very pleased with the service and the spa treatment. I would definitely go back!

My skin gets really dry in the winter time so I wanted to hydrate it. I decided to get a Coconut Crème Body treatment. It hydrates and detoxifies your system.
This is the first time I ever got a full body exfoliation. Debbie who did my treatment said it wasn’t going to hurt like normal ones do. I also talked to a friend that had a body exfoliation done somewhere else and she said it felt like they were rubbing shattered diamonds all over her and it hurt! Luckily this didn’t hurt at all!
I was lead in a dim room where there was a shower inside. I was left to disrobe and get under the covers on a massage table. Then I was exfoliated with a sugar cane /​warm coconut milk scrub. Most of your body is exfoliated except for your chest area and private area. Once I was fully exfoliated I was left with some more scrub that I could use in other areas while I rinsed off in the shower. I used it on my feet because they need all the help they can get! Once I was fully rinsed off then I was massaged with exotic oils. The smell reminded me of the soaps and shampoos that I used in Bora Bora. I think it smelled like the flower Tiare.
After my 50 minute treatment I felt rejuvenated and relaxed. My skin was also super soft! Thanks Debbie! Aquae Sulis also offers locals a 25% discount.

Ok, so I admit it. I went there EVERY DAY of my stay during a work conference. The spa gym blows away the hotel’s sorry excuse for a gym any day. I did breakdown the 2^nd day and got a swedish massage from Tiffany and I was transported to heaven. She was able to get out all kinds of knots in my shoulders and neck and let’s face it, there were tons since I was there for a WORK conference. The rest of the spa’s faciilities are very nice — locker/​dressing room, torrential rain shower, steam room, sauna room, cold dip, hot dip, relaxing lounge, complimentary beverages, and nice amenities for showers, shampoo, conditioner and other necessities.
I would stay at the Rampart again just for access to the resort spa and lounge.