Southwest Medical Associates at South Rancho

I’ve spent a lot of time here recently with my 5 year old. The staff has always been fabulous with him and very informative with me on what’s going on. He has severe asthma and gets ear infections a lot. Never a long wait to be seen.

Went to Urgent Care last night, Friday. I kept checking the wait times on the app before I headed down as I figured it’d be packed being the one open 24 hours. I saw an average of 90 – 100 minute wait time.
After reading all the bad reviews, I was expecting the worst, as I have also had bad experiences with other urgent cares as well. To my surprise, even though there were like 14 people waiting to be called, names were being called pretty fast. From being checked by the nurse, then the dr., and finally spoken to by another nurse who explained what meds and referrals I was given, I was out in about 2 hours. Unfortunately I didn’t get their names, but they were all so nice and helpful, I was shocked that I actually got the help that I needed, so the 2 hours were so worth the wait. Time flew for me watching Forensic Files on TV as I waited for the Dr.

Place is horrible wate time is bad they will tell you 10 min and it takes 2 – 3 hour wate. One a specific nurse was very rude wasent able to get her name but blond curly hair doesn’t help much but she’s was very bad don’t no why she works there.

Went today to the OB Gyn the service was on point. Extremely polite and profesional. Front desk, nurse and Doctor they were all amazing.

The dreaded Rancho location has upgraded their facilities and the staff is much more friendly, but 3 hours of waiting to see a doctor? No.
When the doc finally saw me, he fastidiously checked my vitals, told me I had a (vague) virus and to go home and take Advil. Three hours for a minute and a half of doctor «take two and don’t see me in the morning,» hardly seemed worth my insurance paying for the service or worth the time I could’ve just stayed home and slept it off. I’m STILL coughing a week later, feeling much better, but I’ll be d***ed if I go back for a check up.
The only reason why I went back to this location was because the online app, CareNow, doctor thought I’d need a chest X-​ray. Never. Again.

In all honesty, I would have put all five stars if my boyfriend didn’t just wake up to have his problem being three times worse. The staff was courteous, but the doctor who saw him seemed to be more interested in getting him out than treating the issue. They didn’t even fully drain his cyst! So now it’s interfering with everything he does. He can’t talk, drink, or eat. Thanks guys way to go.

Southwest Medical Associates Clinic on Charleston/​Rancho has nurses and appointment setters that are rude and unprofessional. They almost always schedule you with a NP because their doctors are booked out for months and take 2 minutes to give you an exam. It’s a rush/​hush type of environment during the appointment, a lot of random typing on their laptops, and boom! You’ve been seen. It took 30 days for me to have the correct ICD 9 codes put on a referral for a sleep study. Another time I was referred to a specialist that long since retired and even his office didn’t know what to tell me to get a new appointment with a different provider in their office. They didn’t even care.
Candy Lin, APN is the absolute worst and extremely incompetent! She used improper ICD9 codes on my referrals causing them to be rejected numerous times, she never returned calls, nor did she understand many of my existing medical conditions for proper treatment.
I always leave SMA and return a few years later thinking it will get better. No way. The Henderson location is nice but Tenaya, although clean is meh: /

Reviewing the Breastcare Center.
One of the worst things to happen to a woman is to find something wrong with her body. I had scheduled an appt with the Breastcare Center for an ultrasound and mammogram for 12÷8÷15. My dr said she wanted it done sooner. I called SW to reschedule my appt. The only other appt was ¹¹⁄₂₅ at 8am. I took it. I get there and this woman tells me I’m there on the wrong day. Turns out, the person who rescheduled my appt moved the time but not the date. I explained what happened and that it wasn’t my fault. She told me there was nothing she could do, let her check in her patients, then she will help me. What was I? Not a patient? 30 mins go by and still no help. I asked to speak to a manager and she told me ok. Still nothing. She didn’t care nor did she do anything to help. By chance a manager came up to fix this woman’s computer. I asked her to help me. She actually did and said they would work me in. I was grateful but I just had to wait. After 1 hr & ½, I asked how much longer and of course they couldn’t tell me. I felt like an inconvenience to them. I got fed up and left. Leaving my mammogram. It’s ok? I’m sure the lump is nothing. I left. I went up to radiology and spoke with another manager. Told him what was going on and he apologized. He was going to get me in but unfortunately I had another appt in and hr. He was shocked at what happened. I manage a medical office as well and i would never do this to anyone. It shouldn’t take this much to be heard or helped. Now I’m left wondering and waiting. I’m sure it’s nothing but it’s not like it was botox or something. My dr felt it was important enough to get done sooner. We’ll see, hopefully it’s nothing.

Got here 1:45pm on web said 103 minutes wait! I’ve been here close to 3 hours and I’ve been sitting in a room in the back for 30+ minutes. They should prepare for weekend rush and have enough doctors to see the patients!!! Staff upon check-​in was friendly! After been in a room for 30 minutes someone knocked doing «rounds» but has no idea how much longer we will be here. I’m assuming a while, especially if they want to do a X-​ray… What’s the point of having «urgent» care services but not be seen for hours??? Makes me completely rethink this process. Next time emergency or not I will make an appointment with my PCP instead of waiting for hours to be seen by a Dr for less than 5 minutes. Can you even diagnose a patient that quickly… Smh I can’t stand these places. Once I saw a Dr… 4 hours in, she was helpful, apologetic and compassionate … The 3 stars are ONLY because initial check in staff and Dr was very nice. WAIT TIMES ARE HORRIBLE

I have been to several SMA facilities and this one is not as good as the others. There is a cold, disinterested attitude among the staff, and I have yet to see the same physician twice because of the turnover this facility has with doctors getting hired, then leaving in less than 12 months. They certainly seem competent, as a whole, but there is nothing exceptional, except the physicians who have left this team.

My son had an appointment with Dr. Vickie Stark. Our appointment was at 3:30pm and we waited over 1 hour of wait! I kept on going to the front receptionist to check when we were next??? She didn’t have no answer she also was very rude unprofessional.

I have been treated with Southwest medical for over 10 years. When I called for an appointment today, I was told that they have no appointments until January and maybe it was better that I contacted my member services department and find a different provider beside Southwest medical. I requested that the doctors office give me a call as soon as possible and the individual I talked to did not seem very happy about that.

God help you if you have to come here. God won’t help you with the wait time. Lady Luck can possibly help with that. But, you’re better off asking her to help you win the lottery.

Staff has no sense of urgency… That explains the unreasonable wait time… This place should not be classified as «urgent» care…

Dr Vicente was very through and explained everything that was wrong with me. He even printed up a visual diagram of what my injury looked like. I checked in at 4:35 seen the doctor by 5:15. I love the online check in. The staff was friendly and informative.

Super thankful to have a 24 hour quick care but expect to wait 5 hours before seen super slow hospital.

They are pretty much on time here, and the frontdesk lady is nice. We got registered pretty quick and easy but this is just a follow up visit. Sherry, is also great. Dr. Mortimer is a kind Doctor and when we call for meds they are quick to send it in.

Took my wife for a scheduled mammography test appointment. Waited at the check in desk for 40 minutes waiting for a non existent
receptionist to check her in. Finally called the office to be put on hold for 10 min then disconnected. No service, can’t check in, worst service of a non emergency medical provider in Las Vegas Nevada.

The service that I had was really good. From the nurse practitioner (she is motherly, caring, and a great teacher) to the ultra-​sound tech (very patient and informative).
It took a while in the waiting area, but there are more than enough seats to accommodate patients. Kelly and Michael talk show was on while I was waiting. There are a few selection of magazines to peruse.
Finding the office is a bit of a maze. It is located on Lower Level.
Overall, I like this location and I would not mind coming back.

They are almost always fast, and although I am a frequent flyer I have only had one crappy doctor.
There are two waiting rooms, one has plugs for phones, etc. always able to find a seat, and bathrooms nearby.
Parking is easy, but a little dangerous because of the drivers, must be the Starbucks/​Robertos in the same lot making people frantic.
The people who check me in are polite, not overly friendly, which I appreciate. Makes the lines go faster if they don’t bond, and I’m here for long enough without that. Lol
There is a TV in the waiting room, but bring a jacket cause it gets nippy.