Shadow Hills Apartments

what can I say, wonderful staff always willing to help, friendly, and they always have a smile on there face. Jose is the man, Tabitha is new but very refreshing love the attitude full of smiles, can’t leave out Karis or Scott.
I have 2 bad knees, and live on the 2^nd floor when I came home a couple days ago there was a notice that they were starting valet garbage, I couldn’t have asked for anything better, it felt like an early Christmas present… thank you.

Hello, this is my second review for Shadow HIlls and will be a an honest one. The other one was honest. But I feel I need to say this.
I am moving in Nov so I thought this was a good time to write a review. I have lived here for almost one year.
1. Staff do try hard to answer questions and do maintenance to the apartment They aren’t perfect so don’t expect perfectionism.
2. I love the quite community, sometimes there are loud tenants at night but I just tell them to quiet down or I will complain the the management. It seemed to help
3. If you move in they are going to charge you 25 dollars extra for individual trash pick up. They are starting a service that is not necessary but they want this apartment community to seem like a luxury apartment community so they are starting a service where you can put your trash out at night and someone will pick it up for you. I do not feel this is appropriate for this community because we are not Beverly Hills, and I feel that I can take my own trash out at night. I am moving so thank goodness I won’t have to pay the extra 25 dollars for this service.
4. All in all I like it here, but it is true, I have a funny smell under my sink and the it hasn’t been taken care of. I know that Scott has tried to remedy the problem, but it is still there. he doesn’t think it is mold but it small so so bad. I am going to let him know again tomorrow.
5 I gave this apartment community a 4 star because it is one of the better communities for the price around hear.
As far as get togethesr, they need to advertise better so more people can come and enjoy the parties they throw. Usually 10 people out of 200 apartments show up at the parties they throw for the tenants. I really don’ think that is fare because the parties are for everybody not just for the people who come into the office and notice it on the calendar.

i wish there was a ½ star to rate this place. propective tenants what you see on the outside is not what is underneath the silver lining of this ghetto apartment complex.
when i moved in 2014, i was desperate to find housing as i was coming from southern california. i took a drive out to summerlin and found this complex. i said «how beautiful» this is. we rented and moved in right away,
we had maintenance issues that couldn’t get resolved, the crew kept apologzing for not following thru, but that isn’t good enough. their head of maintenance scott is not qualified to run a crew or work on a tricycle. i’m not sure what he did for a living, but didn’t do maintenance, that is certain.
when i started complaining about a serious problem with an upstairs tenant, i was told by jose that if he didn’t hear it, he could do nothing about it. this was at 2−6am. the resident would run a vacuum cleaner, pound heavy equipment on the floor above me. he had peeps coming up and down the stairs at all hours, it would shake my walls and pictures.
well, it turned out one fine day in june, that the drug enforcement ageny, hazmat and metro had raided this fellow upstairs and confronted me as i pulled up to chemicals and equipment sprawled onto the driveway. they said «i bet you didn’t know what was liiving above you?» i replied… you bet your sweet ass i did, as his is not my first rodeo. i explained that i had been informing the mgmt by email about his going ons and they did nothing to stop it. he then told me the vacuum cleaner was being used to filter methamphetamine, chemicals were being used by this mad scientist. i was also told by hazmat that my bldg couldn’ve imploded at anytime. the apt above smelled like a marijuana hooka loung all day and night. way to go management, huh? also, the day he was arrested, 2 girls had the key to the apt. and were snooping around upstairs looking for whatever. when i called jose and suggested he change the locks, all i got was a «huh?» response.
they ripped out the carpet, cleaned it upstairs and re rented it 5 days later to a piece of work who brought in huge dogs, little dogs, locks them up in the bathroom for hours at time. i get to hear the scream, whine and bark starting at 5am. they also run rampid upstairs shaking my walls with their bodyslams again shaking like an earthquake.
again, nothing has stopped this tenant who seems to have more rights making nuisance than i do for quiet living.
people, take head and keep driving north. maybe near another development; hopefully you will not experiece the total nightemare that my husband and i have been subjected to.
feel free to contact me if you would like to discuss internal problems further. i welcome your questions.

Worst staff ever! The staff is unprofessional and can never handle anything they give you the run around never have clear answers. They either never answer the phone or are never in the office. When I first moved in they had a great staff as time moved on I noticed the staff constantly changed which made me question the company itself. The apartment complex has gone down hill I have lived here for 2 years and this is my last month here. I have notified the staff and maintenance crew of what looks like mold in our bathrooms and they didn’t fix the problem or even offer to relocate us to another apartment being that living with mold is extremely unsafe. The maintenance man just painted over the mold. You can get more bang for your buck at any other apartment complex I would not recommend this place to anyone.

I’ve been living at shadow hills now for almost 3 years. I have only had great experiences. The employees are great at what they do, they enjoy their jobs and it’s obvious. Every time I have ever had a maintenance issue its fixed immediately no questions asked. Any type of problem I have its always resolved quickly because they truly appreciate their clients. They love your pets as if they are their own. They hold residency parties every month with raffles for free or reduced rent. I have referred a friend to move here and he loves his apartment. It’s quiet, beautiful and serene. If you decide to check it out ask for Jose, Karis, or Scott and you will definitely be taken care of. Just signed my lease for the third time and I can’t wait to see where the year takes me!

As other reviewers have said, the office staff goes out of their way to make your move in and residence a fabulous experience. Someone is always cleaning the property. The apartment was lovely. It is obvious that Mark Taylor, and especially Jose and Karis, take immense pride in this property.

I moved in here a couple of weeks ago. Everything seems just fine; management is very nice, definitely caring that all was in order with my move. I did have a few maintenance issues with the apartment, and once I brought my concerns to the management, they sent someone almost immediately to address them. The maintenance man who helped us was a fellow named Carl. Carl was very nice, extremely professional and he did a fantastic job fixing all the little things, including making a light that wasn’t even hooked up into perfect working order. So far I am very happy here. Location is great, apartment is nice, pool is fantastic by the way, and a huge thumbs-​up for the maintenance guys! Thank you!

I’ve been here for about 3 months. Not 1 single complaint. The whole office staff is amazing and the whole community is absolutely beautiful. The service you get here is hands down the best I’ve ever received. I always feel safe here even when I check the mail late out at night. The staff is very helpful and I do appreciate that they really get to know you. I’m proud to show off my home! Can’t say enough how much I truly enjoy living here! If you are interested or even thinking about moving here, I say go for it! You will fall in love instantly! Thank you Shadow Hills staff for making this a great place to live! –Alyssa

My best friend and I have been at the Shadow Hills Apartments for the last 2 months, and saying we are impressed might be an understatement! The whole staff is wonderful, they are so helpful with everything. From the first time we came in to look at apartments to the little things now that were living here. The neighborhood is quiet and peaceful; I am so thankful to have found Shadow Hills and cannot wait until this summer to lay out by the beautiful pool! You guys are the best! Thanks for everything!

I was contacted by management in a polite and professional way after my initial review. She was open to feedback and attentive to my concerns. In the last couple of years in my opinion Shadow Hills has done a lot to improve upon their customer service. Not to mention the problem of rogue children is gone, however the complex in general has improved in tenant quality. The current staff of Shadow Hills has been easy to work with and very flexible. Specifically the Assistant Manager Jose Cerda is particularly receptive and professional. Currently they’re improving the buildings and property cosmetically.

Do not rent here.
they try to think they are really nice until they get you to sign. once you sign, they dont care,
they are never in the office.
they never answer the phone.
the apartment is the cheapest thing i’ve ever seen.
when i moved in, nothing was turned on. i had to plug in the dishwasher,
the washer/​dryer wasnt hooked up right. (still isnt right).
had to get a new refrigerator, they put a left handed one in. (i have to open it, from the wall side).
, you have to keep a parking sticker in your car, in order to park under the carport. (other wise they fine or tow you)
the kitchen has no room for anything. cabinets are few.
they are soo small, there is no room for silverware holder. you have to just throw silverware in a drawer.

Should be renamed «Ghetto Hills». When we first moved in, I was impressed, everything was quiet, abundant parking, etc. Well the new wave of tenants brought their disrespectful children, loud music, late parties and trash which they left on their doorsteps for days on end. And before anyone tries to play the «race card», I’m referring to neighbors of all ethnicities. My neighbor would beat his girlfriend, our other neighbor left trash outdoors for 3 days, outside facing the courtyard there are always a lot of youth throwing their footballs and have hit our patio door on more than one occasion and not usually the same kids. And I’m tired of being asked for money every time I go to check our mail! It’s absurd. So think twice about moving here, if you can.

I wish 1 star wasn’t the lowest rating. The apartments themselves are well priced and nice enough on the inside. I lived at these apartments for two years and only had difficulty once Mark Taylor purchased the property. My issue is not with the apartments themselves. My issue lives with the leasing office and the maintenance staff. I’m not some disgruntled resident who lived here for two years. I paid all of my bills on time, kept a very clean, neat exterior (and interior), and followed the rules of the community.
My husband has been a plumber for over 10 years and is very good at his job. He has worked in both industrial and residential work.
When considering if you should rent here or not it is best to ask yourself, «How many days do I want to waste trying to get a simple job completed correctly?» When we first moved in we had a plumbing issue. We, like many people, chose to rent as to not have to do home repairs. I called the front desk to let them know that our toilet was having problems and told them specifically what part needed to be replaced. (and why) It took the maintenance staff 4 days to fix our toilet. I’m sure you’re wondering why it took 4 days.
Day 1: I was able to enjoy watching the repair men joyride on their golf card for the duration of the day from my balcony.
Day 2: They actually show up as late as possible only to reveal that they don’t have the part needed even though they were instructed the exact part required. They have to order the part.
Day 3: They come install the part they ordered after inspecting your toilet. They have chosen to order an entirely wrong part but install it anyway even though there is nothing wrong with that piece.
Day 4: You fix the part yourself because you have a life and a 10 minute repair is a lot easier than watching two morons try to fix your toilet.
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On two separate occasions I had mysterious water damage which required immediate attention (as the lease contract stipulates) but the maintenance would take their leisurely time addressing those issues. I could have understood if they were busy; however, when asking the leasing office if they were booked solid and her response was «They haven’t had any orders today. There shouldn’t be any issue of them getting out there today.» at around 10 a.m. They don’t show for the next three days as Saturday the one who «knows what they are doing» is off, Sunday they don’t work, and Monday they are having a maintenance meeting until 2 in the afternoon.
When someone does finally show up to repair your warped baseboard and check for water damage near your water outlets, please expect that they send someone who has no idea what they are doing. He removes the baseboard improperly, cuts the wood (after it is ordered for a few days) at the wrong length multiple times after first trying it with a hand saw, and then of course installs it upside down. When you notice the baseboard installed upside down you make them fix it and then you notice the lead maintenance idiot ordered the wrong part so the hours you’ve spent glued to your house have been for not. You will have to set aside an hour or two another day for them to order the right part and to hopefully not install it upside down once again.
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My point with expressing how long it takes to repair an item and how every repair is done incorrectly is just one problem with this community. The most shocking part of Shadow Hills at Lone Mountain has to do with how the staff is allowed to interact with residents.
I have disc problems in my lower back and enjoyed sitting in the hot tub in order to relax, after all it is one attraction to renting an apartment instead of purchasing a home. If you’ve ever owned a pool and hot tub you know that hot tubs must maintain a certain temperature in order to be hygienic and safe. When said hot tub and pool are public pool the importance of chemicals, proper cleaning, and maintenance increase greatly. Before taking my nephew to school I stopped by the front office to pay my rent early I made mention to the leasing manager that the hot tub was filthy for the umptine time and that the temperature was not proper. The maintenance lead, Kyle, took it upon himself to call me ignorant, told me to shut up, berated me (all of this in front of his manager, mind you) and insisted that I follow him to the boiler room and to the pool side while it was raining outside. The manager said nothing to correct his conduct. All of this was done in front of my 5 year old nephew who was living with me at the time.
There is just so much wrong with this apartment complex it isn’t even funny, nor is it worth the rent. The nice neighborhood that we moved into transitioned into a place I’d never have rented in. Once Mark-​Taylor took over this property everything changed. We had drug dealers for neighbors, multiple break in attempts, and maintenance staff who stalk children.