Sally Beauty Supply

The customer service is non existent at this location. Please allow me to rant, it’ll be worth your time. It’s an effort for an employee to even answer a question, and when they do attempt to help, you should expect MAJOR attitude. My last visit, I feared for my safety. I came back to my office and told a colleague «I thought I was going to get beat up.»
I was standing in an aisle trying to find a spray that I purchased here before, and I could not find it. I kept looking, hoping to find it before having to ask someone to speak to me. No luck, so I finally ask the person at the front counter and she directs me down the aisle I was in. After finding the spray, which is in new packaging, I turn and see some polishes in the clearance section.
There was a bowl with a front opening, tilted on a downward angle. Something you find tootsie rolls or something in at a candy shop. You know the bowl. Probably not the best container to jam polishes in. I take one out and the one behind it comes tumbling out and on the floor. It breaks in pieces and sparkly nail polish splatters all over my designer jeans and leather shoes. I say «i’m sorry» as I look towards the cashier counter. I get no response. I’m standing there a mess for a few minutes, and I finally ask «do you have something for my shoes, can i have a paper towel?» The same girl that attempted to help me earlier (I wouldn’t call it help when it’s a struggle to show me an item) got some paper towels and slowly made her way down the aisle not making any eye contact. I tell her that I simply removed one polish and show her how it was set up. She moans, asks the other girl if there’s acetone (which i didn’t quite understand as i just passed an aisle of acetone) and she then begrudgingly started to pick up the nail polish bottle with paper towels.
I attempt to help with the one paper towel she gave me and then decided it wasn’t worth getting myself more of a mess since she wouldn’t even offer me something for my shoe, pants or even attempt to agree with me that it wasn’t my fault. She mumbled a curse word under her breathe, so I made my way to the counter. I ask the other employee about a product I previously purchased at this location. In complete disbelief that I would even have the nerve to ask for more help, she asks what brand. I tell her and say it’s in a black and white bottle. Her reply «They are all black and white.» Really? We just passed brands and bottles displaying every color of the rainbow. I bring her to the brand, which clearly is the only plain black and white generic brand. She grunts and says, «oh, we don’t carry that anymore. «She shows me another brand and holds it out in front of my face until i take it. I look at it and hand it back. I thought she was going to growl at me. Seriously at this point, I was in fear for my safety thinking the other girl was going to attack me from behind, so I go to pay.
I don’t know what possessed me to think a return at this point was a good idea, but I tell her I have a return. Wow, first time no questions were asked. Just dirty looks and grunts. I do get my return and purchase complete and thank her. Believe me, the Jersey in me wanted so bad to say something to both of them, something to the affect of «If you’re so miserable go work somewhere else or have you heard of customer service?! Sorry you had to work today!» But for my own safety, I hightail it out of there and decide I won’t be going back to this location EVER. I’ll visit the Sally in my neighborhood that actually has customer service.
I don’t expect management will be reading this or do anything about it, especially considering they are the ones that hired these miserable, unengaged employees. But, for the customers that might come across this location searching for some beauty supplies, please do yourself a huge favor and go to another! I sure hope my $ 7 spray was worth it.

A Sally store in Vegas is the same as one in Denver merchandise wise. The difference is service. I always get great service at this location and without an attitude. And unlike some Sally locations this one stays pretty well stocked so they have what you need when you need it!