Reliable Auto Sales

Lets just say this is one shady place. They thought I had cash and drooled all over the place. The VW rabbit was a disaster. suspension was a mess, VW are very tight machines. This thing has marshmallows for shocks. sunroof seal was toast. The windshield was not original, the front right tire was bald, The mechanics shrugged at questions… any reviews over 2 stars are likely those from people with bad credit who got approved and could care less about the cars reliability, or employees spend all day Unilocaling 5 star reviews. buy new !!! tons of dealers near by., You can get into a new car for the same price as anything here. If your credit sucks, you get what you can, but dont go here… gross, sleazy, fly by night bunch a crooks.

Worst place ever!!! Do not ever go here!!! Bought a vehicle that had a known safety recall that could be fatal. I was not aware of this until after the purchase of the vehicle. The manufacturer told me they shouldn’t have been able to sell me the vehicle! When I called in to see what they could do they told me they were not responsible for anything they sold. Worst car dealership. If you value your hard earned money or your well being I strongly suggest going to another dealership.

Their service department was really awesome. Mike C gave great customer service and along with Jose, they were both very helpful and attentive. As for the sales department, They too are very helpful in providing us the right car for my daughter. Kudos to Meryem, Charlie, and Dave for the best car service I have ever experienced. I definitely recommend this place.

Meryem is really nice. She helped me find a car and just like she said, the first pick was the one. Being an old time customer, my dad was greeted by mike and Dave. Really nice to know they actually care for their customers. I told them my budget and of course, both sides has to negotiate, we came up with a good solution. Thanks to Charlie, Meryem, and Dave, I got a nice little car I am happy with.

I purchased my vehicle from this dealership in early 2014. Immediately after my purchase I contacted the salesman and service department regarding a gear shifting issue. Coincidentally, they could not duplicate the problem therefore, couldn’t fix anything. Later finding out there are $ 7,000 in repairs necessary! 4 months later my starter goes out so I had them pick it up to do the repairs. They advised that I needed a new battery but I could keep the old battery in if I wanted to. I elected to purchase a new battery expecting it to be replaced. Just recently, my battery started failing on me again so I contacted the dealership as most batteries have a minimum two year warranty. Only because I maintain my service records was I able to prove they charged me for the batter because as it turns out they did not replace the initial battery. WOW! I asked the service manager, Mike to please, simply reset my automatic windows because with a battery change, those features are affected. Instead of politely resetting these switches Mike became combative with me in front of my 5 year old son. Insisting that they did nothing wrong, suggesting my windows did not work when I arrived, and recommending I purchase a new switch board for my window panel… at this point I had become furious as he called over a service tech. I could not tell you why he did this as he responded for the mechanic. Mike proceeded to tell me to take my vehicle to a Lexus dealership to prove that they caused the problem and to take him to small claims court, even laughing. He stated that he sees I don’t take my vehicle to them for service. Okay? If I didn’t and this were my first experience, I would never choose to bring my business to their run down ill-​managed facility. For the record, a simple phone call to Lexus and they gave me 10 second instructions on resetting the windows. what I take from this and share with you is that if Mike and his team do not have the basic skill set to reset feature after changing out a battery, I would think twice about taking my vehicle there for any maintenance concerns. If you do go, do not expect any kind of customer service whether it be sales or service. They are in my phone as Unreliable Auto as that is the more appropriate adjective.

Can you say «bait and switch» the online ad said the car was in «excellent condition» so we flew in to Vegas to purchase. The condition of the car when we arrive is at best «fair» while on the test drive the center consul fell off. There is tons of body damage — car is dirty as hell. Sales reps and management team were not interested in adjusting the price accordingly. All in all id say this dealer is a run of the muck sleaze ball!

Believe me, this place is NOT RELIABLE as it says on their name, their service is really bad, I bought a car in cash there and the car wasn’t working next day, I brought it back and they said «I’m sorry», I’ve being having issues with the car and having to take it to the mecanic around 4 times in a month, I don’t believe this is a honest place since they sell you something supposed to be in perfect conditions and then you find is broken, never buy a car there, I don’t recommend anyone to go there.

Very unprofessional ! I called the day before I went in and asked a few questions. The day I went in they gave me false information. I asked to talk to the general manager Dave and they said he didn’t feel like talking. Dave was very rude and unprofessional. They address customers by saying hey, wassup homie. I was working with Steven and he was eating chocolate while he was negotiating with me. So unprofessional. I walked out. I WILL NEVER GET A CAR THERE! They will not get my money treating me like this !

Very Bad service… Didn’t even run credit. And gave me a very high down payment amount… Didn’t even greet me when I came in

This place is a freaken night mare, from Joy acting like a hood rat to the so called manager that doesn’t do anything. I bought a 2009 Journey here. I did most of the paper work before my husband came to sign. Joy made the deal bur i was originally working woth Caesar, she was gone before we got a chance to get in the car. I get in the car and the gas light was on then the very next day my car wouldn’t start and didn’t make it to work. So much for «reliable», they came and picked it up the car and changed the battery, i complained about the gas and how unprofessional his staff was and his response was «you should of told Joy about the gas.» he didnt care that i was concerned about having a «reliable car» he said that’s the chance you take when purchasing a used car. Yes Mr manager but when someone spends 14 thousand on one of your cars I think there’s a little more expectation then what your giving me. I called and came by about the service maintenance on the car, Mr Michael the service guy which by the way is very nice man checks the oil and asked me to bring it back the following week so he could change the oil and check the ac cause it wasn’t getting cold, also spoke to bryan about the car shifting hard when put in gear. All before the 30 day so called warranty they have. I come in today on my day off to bring the car in, first Bryan tells me I gotta pay, Mr Michael did not mention that. Then he saids it’s gonna be about 2 hours, my grand daughter and I been walking around for 2 and a half hours waiting for the car, i go in to see if it’s done but noticed the car was in the same place, Jose asks me can i bring it next week. Really!!! I’ve been waiting 2 hours and 45 minutes on my day off!!! This must be the Las Vegas customer service policy, sale and then stick it to them. I think its so wrong how nice they are to you until you sign then your nothing!!! management is a joke, if I could give them minus 5 stars I would!

Less than 30 days ago we bought a used 2007 BMW x5 from Cesar. We know buying used comes with potential problems but what we’ve experienced thus far has been a nightmare! First, we were sold on the «Lifetime Protection» which actually doesnt kick in until you do 2 il changes. THEN we were sold on the «you can bring it back within 30 days and have anything wrong fixed» and THEN we were told we had a warranty. Since then, censors are wonky, buttons have broke, Power Steering crapped out and now it’s broken down with a shot radiator in California. When I called about our «warranty» we were told we did have one. I specifically told Cesar I wasn’t signing the «no warranty» until I had something in place. The «manager» I spoke to was rude and we were told «there is nothing we can do.» All we want is this car looked at and fixed and worth what we paid from this dealership! The kicker? Cesar no longer works there…

went here today with my 18 yr old son… yesterday we stopped at 3 dealerships and out of the 3 one approved him with a high interest rate & a vehicle that had high mileage so we went home to think about it… this morning i went back online & found the same vehicle but newer & way less miles… but because he was young with not enough credit history we highly doubted that he would have gotten approved for a loan so i called before going down & spoke with Joy who took information over the phone… within minutes she called back & said she got him preapproved… she provided us with a list of documents to bring which we did. when we arrived she was there to greet us as we walked in… within the hour there she presented us with a great price on the vehicle, lower interest than the other dealership & that monthly payment we had requested for… Although we spent a few hours there it was totally worth it. Gabe & Joy both worked together so hard at even lowering the interest, monthly payment even more… our experience overall was great! There was no pressure to buy this is the place i would highly recommend you to go if you are looking for a car. They offer a huge selection of beautiful vehicles to choose from… we were also able to purchase extended warranty which was included into his monthly payment… when I first spoke to Joy i told her we only had $ 1000 to put down on a car… but again because of his insufficent credit history my son needed more down ($ 1000) which we expected & Joy worked with us on that too… in fact she gave us a agreement to pay $ 500 in 2 weeks then the remaining in another 2 weeks… Thank You so much Joy & Gabe for giving my son the opportunity that the other dealerships didn’t…we almost gave up on on shopping for a car after receiving nothing but negative feedback from the other places but you guys worked so hard in making it happen for him we are so grateful of that!

Don’t Put Your Family’s safety in Reliable Auto’s Hands!!! They sell Bad Cars!!! Reliable Auto Sales IS NOT «Reliable»!!! Junk Yard Parts!!! Car appears to have been in an accident and was never disclosed!!!
«I’m not sure what will become of our situation but to anyone who is even considering using this company I’d say don’t do it. I hope this review will help you avoid being in the situation my family and I are in. Don’t put your trust in this dealership. Don’t put your family in their vehicles. If they can put a disabled veteran and his family through the ringer with no remorse they’ll do it to anyone. RELIABLE AUTO SALE IS NOT RELIABLE!!»
My Husband (who is a disabled combat veteran and purple heart recipient) and I were in the market for a larger vehicle for our family (we have two children 5 and 3 years old). We had been shopping around town for a week before finding «Reliable» Auto Sales website. They had the car we wanted for the price we wanted AND the carfax said it was in great condition (never been in an accident). Obviously we were thrilled to have found the perfect car for our family. The salesman told us that the car was in perfect condition, the car was never in an accident and should an issue arise dealership had a reputation for fixing any problems that we may find (although, he assured us that the car had been thoroughly inspected prior to being put on the sales lot). We test drove the car and looked at the carfax. Everything seemed to be in order so we purchased the car.
The next day when I reversed the car out of the garage I heard a «Knock» come from the car. I was not sure what it was so I turned off the radio and as I started driving down the road I listened to hear it again. Nothing. Everything seemed to be working properly until i reversed the car into a parking stall. When I turned the wheel i heard the «knock» again. At this point I knew there was a sound but I assumed that it was because I had Turned the wheel to far (I was still getting used to driving a bigger car and assumed that I just needed to get used to the car). After having the car about a month now the car still makes that «knocking» sound.
My husband and I decided to take the car back to the dealership to be looked at. The dealership told us that both the shocks on the front end went out and the «Knock» we heard was the car bottoming out. He told us that the car was still safe to drive and that we could PAY them to replace the shocks whenever we have time. This made no sense to us because the car doesn’t «knock» when we go over a speed bump. This diagnosis from a Bias shop did not sit well with my husband and I so we took the car to another shop.
The new unbiased shop told us that there were several leaks AND (here is the kicker) Most of the drivers side suspension had been replaced with JUNK YARD PARTS!!! It Appears That the car has been in an accident and had the hood, bumper and drivers side suspension swapped out. My husband immediately called the dealership and spoke to the manager who was rude and unhelpful. My husband then spoke to the GM of the dealership and he was even worst! He said that he made all the final decisions at the dealership and that hes heard this story time and time again «someone buys a car and a month later is unhappy and wants to return it». My husband explained that the accident was never disclosed during the purchase (which I think is unethical) and that many of the replaced parts were Junk Yard Parts. We never once said we wanted to return the car but rather wanted the dealership to own up to their mistake and correct the issues so the car would be safe for our family. However, all of my husbands words fell on def ears. The GM never listened and constantly spoke over my husband drilling him with fast legal talk that you expect to hear from a fast talking used car salesman on the defense.
I’m not sure what will become of our situation but to anyone who is even considering using this company I’d say don’t do it. Don’t put your trust in this dealership. Don’t put your family in their vehicles. If they can put a disabled veteran and his family through the ringer with no remorse they’ll do it to anyone. RELIABLE AUTO SALE IS NOT RELIABLE!

Worked with Shana, she was a joy to work with! She and the finance team understood what I was looking for and how I had a budget to keep in mind while looking.
They didn’t bother with trying to make a deal, just with what we needed — very refreshing in a car dealership!

I live in San Antonio Texas and found a audi a4 on car guru. The price of the car was to good to be true so I called reliable auto sales and spoke with Damont. He was so nice and helpful that it almost made me suspicious. Being in Texas I had to send an auto loan check to hold the car. Sending a place I had never seen a 25 000 check made me nervous. Damont was great and assured me of reliable autos integrity and high standards. He could not have been more right. They held the car for me for over a month never cashing the check. When I saw the car yesterday 4÷7÷15 it exceeded my expectations. This place is the real deal!!! Great deals, great cars and great people. Hard to believe the 2 bad reviews when I had such a great experience. There were deals all over the lot and the selection of high end cars was amazing. As for Damont he could not have been nicer and more engaged in helping me purchase this great car. Thanks guys.
DR G

****Beware beware beware****
I haven’t even gotten serious on a deal with Dumont Heggs and already there has been a rude aggressive «well then don’t do business with us» sales technique which led to an argument with Mr Heggs with the final words from Dumont being «I don’t know how we got off on the wrong foot, but I am going to excuse myself from this conversation»
I went in on Sunday March 22, 2015 at approximately 4:45 pm and saw Gary who assigned Mr Heggs to assist me. I expressed interest in a 2007 Nissan Armada listed at $ 17,995 on a craigslist post. Dumont was pretty much standing there waiting for me to do all the talking so I had to mention that I was looking for more information on the car. I asked to see the carfax because he wasn’t saying anything about the car at all. Like 1 owner, car options, price etc. I mentioned that I would like to know more about the car at least three times with a bunch of rude body language gestures and responses. He was being very vague and saying he didn’t know and that carfax is not always reliable it’s just a database of information that could or could not be accurate… At least it did a better job then Dumont in letting me know more about the car. So I ignored the vague and rude sales technique and continued asking if I can take it on a test drive. I told him I wasn’t there to kick the tires on the car and explained I had a $ 10k down payment and would finance the rest I am a serious buyer. I asked «do you guys have it listed for $ 17,995″ he immediately stopped me and said no that’s the cash price the finance price is $ 18,999. After the test drive I asked if I can get a copy of the carfax even though Dumont considered it to be a database of potentially un-​useful information. He complied then gave me his business card and pointed out his cell phone number and told me he was there to help even after hours.
When I got home I got back on craigslist looking at Nissan Armadas and noticed the same Armada from Reliable Auto Sales posted up for $ 16,995 so I called Dumont and mentioned this. There was a long pause he said that was the cash price. So I asked the sticker on the car says $ 18,999 you said the cash price is $ 17,995 and you’re also saying the $ 16,995 is cash price as well?
Buying a car is one of those things where it’s not black or white there is a grey area in the middle making a deal sometimes allows for negotiation so I feel I did nothing wrong by asking about the 3 different prices. His response was „NO! YOU said it was $ 17,995 I just agreed because I hadn’t seen the new price, when the market changes our owner goes in and adjusts the post on Craigslist“ I was there and took a test drive and got the carfax I spent a good 45 min at that establishment if he didn’t want to take a look at the price in his office and tell me more about the car that’s a forgivable mistake but when you start pointing fingers at a potential customer that’s when people won’t do business with you Dumont… He made it seem like there are hundreds of people flocking to their yard in search for the long lost 2007 Nissan Armada and they are hand selecting who they will allow to buy the car. Putting words in my mouth making scenarios that I was thinking he was being shady I had no choice but to correct him and say no that’s not what I mean (I was honestly just looking for more info on the car for the millionth time) as I was trying to explain this he was talking over me repeating my name 7 times as I was talking I had to stop and listen to him be rude and switch the scenario on me as if everything is my fault why I didn’t know what the price is. Such a simple little thing. He went on to say „this is how we do things if you don’t like it I can talk for me, my GM, and the owner as they will tell you the same: don’t do business with us.“ At this point I became 100% certain that I would never do business with them but I wasn’t going to let him word the conversation and scenario in a way that made it seem like it’s all my fault that I don’t know the price on the car lol! Mr Heggs you sir are the ambassador to Reliable Auto Sales and as the first point of contact you should explain more about the car especially the price and what it is listed as. Your customer doesn’t do the job for you you, but trying to explain this to Mr Heggs would make him repeat your name 7 times in an attempt to shut you up and allow his version of the situation to be the „truth“
Mr Heggs please work on your attitude and overall sales technique because bullying people into a sale making it seem like you had no clue what the price on the car was when all you had to do was take a quick look when you probably knew what it was listed for on Craigslist and were trying to get it sold at the higher price then being rude about it instead of saying something like» sorry you’re right even better for you so when can we make this deal happen” is completely wrong!

This place used to be great but recently I’m not sure if they’ve changed owners or what but the place is an absolute ghost town. For starters the car selection isn’t what it used to be and the cars that are there are way overpriced. The sales people are rude an immediately want to run your credit, and you can tell the place is suffering by the lack of enthusiasm. As many car dealers as Vegas has, this place better step their game up because word of mouth is everything and sadly they left a bad taste in mine. #poor management #horrible car selection #unmotivated staff #terrible customer service I wouldn’t refer my worst enemy to this dump.

Bought my charger here last year and I’m in still in love with it! the guys there were super cool and I didn’t feel any pressure when buying. They were upfront about what i qualified for vs what I wanted. But most of all the service dept. first of all I hate car repairs as every other single woman but the great part this place is that u get a discount on labor! and not no nickle n dime either even with an expired warranty! Mike and Angie (I think sorry if I’m wrong) are honest on what’s priority along with cost management in mind for their customers!

Bought over 20 cars myself here! And referred at least another 20 people here!
Great Pricing and great cars. Never been duped here!
Financing possibilities like nowhere else.
Dave is the man to talk to and if he doesn’t get it done you clearly can’t buy a car.
Mary is the sales agent you want to use!
Arman the owner will get you any car you want for the best price!