Newport Motors

So I got my car maintenance here and I have to say they really took care of me Harold the service manager made sure I was taken care of and worry free. They go above and beyond for their customers here. There’s a lot of places around to get your car. But when it comes to trust and stress free I would choose Newport !

These guys will sale you a lemon. Do not buy their warranty it is worthless. Your better off buying car on Craigslist. Most of their cars are lemons and your better off taking your down payment and getting a car that will last you more than 3 months from Craigslist. Do not let that cool car fool you or their thieving sales people sucker you in!

Very high pressure sales!
Spoke with Eduardo in sales and a finance rep who were both very helpful, explained I only had a limited down payment and they were willing to see what they could do.
While they were working on the «deal», was approached by another sales rep Clark who asked us the same questions the other two had and continued to the point of being offensive!!!
If you find a sales rep that you like here, congrats, and don’t bother speaking with anyone you don’t need to. Ridiculous how desperate they are to make these sales they will do anything, including pissing off a potential customer!!!

First off: I hate car buying. Carmax was alright, but I hate buying a car. You do your homework on how much KBB and Edmunds say your trade in is worth, you look at all the sites, check Truecar to make sure you know the price, you think you’re savvy, and you’re still at the dealer’s mercy.
Case in point: I went through USAA’s car buying service. I found the car I wanted and could afford, and looked up my trade in online. I traded in a motorcycle, which all appraisal sites said was worth $ 14K trade. Newport called the local motorcycle dealer, and the dealer said they’d only buy it from them for $ 10K, which was exactly what I had left on the loan. Egyptian Rat Screw #1.
Egyptian Rat Screw #2: I had a pre-​approved check from USAA for the car. The dealer still made me do a credit application just in case the check bounced. This, of course, caused a hard credit inquiry on my credit score, lowering it another few points.
All in all, it took three and a half hours to drive away with the car. The salesman didn’t even offer me a test drive. Most dealers take the car off the line and detail it while you’re waiting for the financing, but they waited until I had signed the contract. By that time, the service department was closed, so I had to come back to get the car detailed. Oh, and the car was on empty. It has a 16 gallon gas tank and it took 15.5 gallons to fill up.
When I picked up the green slip a week and a half later (even though the information is transmitted electronically now in Nevada, and the dealership doesn’t have to physically take the paperwork to the DMV and this dealership is directly across from the E. Sahara Ave DMV) it comes up that the car’s smog is out of date and it has to be smogged before I can get the plates. I thought a car had to have a valid smog to take it off the lot. I guess I was wrong. Good thing they own a smog station on premises and didn’t charge me for it.
Those are the negatives. Here are the positives: I called the night before and asked for the car to be placed on hold. Francisco did that for me. When I arrived, the car was actually in the showroom with a sold sign on it. I came back the next Saturday and the did a great detail job on it. When I picked up the green slip, they smogged the car for free. All cars come with a two month, 2000 mile power train warranty.
I love my car, high miles and all. I took it to Friendly Ford to get a new key cut (there was only one, and a new key cost $ 350.00) and the service writer said the car looked clean and in good shape, despite the high mileage. The car’s price was within range according to
. I am hopeful that I never have to buy another car again, and I’m kind of iffy about going back to these guys. It will depend on whether or not I can find the car I want at another dealer.

SCAM … It’s all one big scam. Francisco told me they had a car In stock I was interested in just to get you down there. Low and behold they don’t have it and instead of saying they don’t. They will make up a lie saying it was sent to another lot that morning. They will then walk you around the lot to see if there is any other car you are interested in besides the one you had called about. After constantly saying no someone else will come out and tell u the car has been sold. Don’t trust a word they say. Will say anything for a sale. Can’t even be honest for a split second. Lie after lie after lie.

Scammers… They had a 07 Acura TL posted on their website for $ 9488 when I called to check availability it was still available but, the price they had listed online was not the actual price. The vehicle was several thousand more. They put a disclaimer on their site stating that the price could be wrong…, It’s the old bait and switch. I guess they truly didn’t wish to sell the car.

Screw these liars. «We finance anyone» is a bunch of crap. After filing chapter 7 bk and getting denied at the conventional dealers, we tried this place. Wasted our time, not only do they not finance anyone they don’t have any common sense. We went here at the last resort because their add says bad credit, no credit and finance anyone, and have in house financing. They let use walk for a measly $ 200 less in income to get any deal. I even increased our down payment from $ 1k to 2k and still got a bunch of bs. Please don’t waste your time here. I was there for two hours and only 2 other shoppers. I wonder why.

Went there because they say they can finance anyone. Filled out an application, waited around for 2 hrs, had to leave. They said they would be in touch. I have received no phone call or e mail and its been 2 weeks. I have left a message for the salesman as well as e mailed back twice. Still no callback. DON’T WASTE YOUR TIME HERE!!!

Recently got into an accident. Ins company took the vehicle to there body shop. They were great, called me every step of the way. They worked with me on the price, even threw in a couple of extra things that had nothing to do with the accident. Highly recommend newport auto. Not just for accidents but also buying vehicles. Was a great experience.

Have you ever been to a used car dealership? This one is a little nicer than the others. The selection here is pretty cool. Seriously clean and nice looking facility. As far as the salesmen go. They are nice, but it is a used car dealership. They know they have nice looking cars, still don’t let them fool you. They’re still USED cars. Mostly #blingblinghippetyhoppety#rollin’ondubs#drivethisn­ewcartoshit#hashfries type of used cars. Just protect your neck and make sure they entail the warrantee information completely and clearly. That is the only way to feel comfortable with getting a used car. They actually are very responsible with their warantees. As far as customer service goes they aren’t the least bit sleazy and are very helpful. After coming from a new Toyota dealership where the salesmen were crawling all around like roaches on a turd, it was nice to be approached like humans at Newport. Newport Motors, the least «used car saleman» salesman.

I bought my car in Dec. of 2013. I was in the middle of a bankruptcy and had my car turned in as part of that case. I was desperate! This dealership is top notched in customer service. The entire team was kind, non judgmental and helpful.
I came there as a reject from a Nissan dealership, down the street, who sent a letter promising to finance me. So I expected no problems. Wrong they dragged me through their lot for hours driving car after car then telling me the only car they could sell me was a little tiny used and over priced one. When I walked away I felt humiliated.
Last night I took a dear friend to purchase a used car. He was a first time buyer and had 0 as a credit score. His only possible co signer had poor credit.
We went first to Drivetime, who claimed to be able to finance a car. We were told to wait and wait and wait. At 7 pm we inquired and were told to wait but they close at 8 pm. I suggested we go to «my dealership», Newport Motors and long story short, my 20 year old friend bought a beautiful car and drove it home. The customer service was superb too. Special thanks to Brent (finance), D’won, and Eddie.

Drove by to check out their inventory. My sales guy Gil was super pushy and kept trying to pressure us in buying a vehicle outside of our price range. Kept stalling when we wanted to leave. Talked us into speaking w the GM as if he was giving us a deal and the GM is as bad as the sales guy. Super pushy as well and kept saying that the «offer was on the deal for today… blah blah blah» pulled out all the stops. Wasted our time even though he knew we didn’t want to finance but have a cash deal low priced car. Overall, will NEVER go back again and don’t recommend these sharks to anyone else.
Also they forgot to give my drivers license back after making a copy despite repeated reminders to give it back. Partly my fault as well bc I left w/​o reminding him again before I left … Bc I was in a rush to get out of there!!!

Salesmen are decent young guys… but the finance manager is a Bully. So Ladies bring a male friend with… so that you are treated with the respect and dignity you deserve when trying to make such a important decision as the purchase of an automobile.
Also make sure that all the basics are checked off before you make a deal or take ownership. All fluids checked and clean as well as the battery can hold a charge. That was my personal experience with a purchase. Also… Buyer Beware!!! If you are looking online the price posted is for CASH only and be prepared for the price to be jacked up as much as $ 5000 when you attempt financing. Funny cause this is a dealership whose sign says they help finance those with poor credit. Go figure. Also keep in mind that every car was traded in for a reason and from now on I will request a printed diagnostics before even making an offer. If you are seriously shopping DO NOT SIGN ANYTHING until YOU are ready and then have all the numbers in front of you… or they will run your credit (hit) and do the deal THEN give you 10 – 15 minutes before they take it off the table and act like they HAVE to cancel the offer. They don’t… its just a intimidation tactic by the the finance manager. Apparently he is God and gets to personally decide other peoples fate. Wow what a position… must pay well? Bottom line… Do your homework first then keep driving cause their is worthy competion out there FINALLY!!! And if it doesn’t feel good… Don’t Do It!

I wish I could write two separate reviews for each department. Instead, I gave the place an average rating combining what I thought of the different departments.
SALES: It was Memorial Day weekend. We said that we were casually looking around, that we didn’t quite need a car but our aging gas guzzling V8 truck has become a nuisance with current fuel costs.
We browsed around and I took a look at the vehicle I originally found on Craigslist. The vehicle wasn’t in the best shape (according to my husband, who is a detailed person when it comes to vehicle maintenance). We browsed again at another make and model that was my 2^nd choice. It didn’t quite feel like ‘the one’. The salesperson offered us to test drive another version of the same car, this time we headed to their sister lot where more vehicles were available. I found a vehicle that I really liked. We drove back to the dealership and started the paperwork. After the basic paperwork filling out, negotiation and back and forth about our monthly payment and who would finance us after bad credit on both our parts (husband and I) due to a recent foreclosure, they came back with an offer that was easy to swallow and with a reputable bank. After an estimated 6 hours, we said goodbye to my always-​reliable V8 pickup and drove off in a sportier, smaller and much better on fuel, 4 cylinder sedan.
Upon leaving the dealership, the salesperson said that we should stop by later in the week to get the car detailed. Alright, added bonus! Or so we thought.
My husband took time out of his work day to get there before the service department closed (at 5pm). I anxiously anticipated a pretty sweet looking clean ride when I got home. What I got was an irate husband.
Which brings me to the next department:
SERVICE: my new sedan was in pristine condition for it being a couple of years old, until the service department got ahold of it.
My husband called me up and told me that whomever detailed the car messed up my window tint pretty badly. Bubbles had developed on the interior driver door tint, and the front window (which has a light layer of tint) had been cut with a razorblade in several places where they attempted to take off the sales sticker that they have on the front window while at the dealership. Talk about being bummed! I get home to see the damage to the tint on several windows, AND if that wasn’t bad enough, the grooves behind the handles on every door had horrible dirty water stains and the rims had not been touched. I took a wet rag to the whole car and the rag turned black. I had to clean my car myself, AND my tint had been damaged.
Almost 3 weeks later, we are still dealing with having them pay to have someone redo two windows. It’s hard to arrange something during a weekday when we both have full time jobs and have to leave work to deal with an issue that should not have taken place to begin with. Their ‘tint guy’ refuses even a phone call on the weekend and did not know what we were talking about or who we were on the first attempt to set something up with him.
Bottom line:
SALES department was friendly, knowledgeable when it came to the vehicle I purchased, not TOO pushy, and was an overall good experience\
SERVICE department: BEWARE. They must use awful cleaning products, use the same rag for your whole car (therefore leaving dirt and residue on the last places they wipe down), AND they take a razorblade to your tint!

The best and most honest auto shop I have ever worked with. It is refreshing to deal with smart, friendly people who take pride in their work. I highly highly recomend this buisness. Fair and right price on service. .Thanks Curtis and Sam, and all of the employees…

For me when it comes to buying a car it can be really stressful. I was so glad I found Newport Motors. They made the whole car buying process really stress free and fun. I don’t have great credit but they were able to work with me and help me get a car loan. I was so impressed with the staff and treatment I received. I would recommend Newport Motors to anyone looking for a friendly trustworthy place to get a car.

This place was great … My car broke down. My boyfriend and I were looking to get a used car … The customer service was outstanding … And they worked with us to give us the price we could pay … Needless to say I got my car which I love that same day. … Thanks to all the guys being so friendly and helpful … I highly recommend this place if you are looking for a used car

On first take nice folks then second visit there got a total different vibe decided not to buy from here.

Looking for a decent used car, that wasn’t ridiculously overpriced… stopped at several of the smaller used car lots up and down Boulder highway, between Henderson and Vegas. Finally wound up here, after several frustrating and wasted hours. The sales guy was honest, as far as used car guys go, they were upfront about their used car «prep» fees, it had new or near new tires, brakes etc… the SUV was 14yrs old. but in stellar shape. I’d buy there again.

Great customer service! Excellent experience! Highly recommend! Service department was very friendly and efficient as well!