Pizza Hut

Ordered a pizza by phone for pickup on a visit to Vegas to visit family. Order was to be ready at 5:36 pm. I arrived at 5:32 pm and paid for the pizza. I sat down to wait. And waited. And waited. About 15 minutes into the wait, the register area was packed with people who were still waiting for very late orders. A young woman came from the back, hysterical, yelling at the cashier, «I made them all! I made them! I just don’t know where they are!»
Hilarity ensued and I got my pizza 19 minutes after it was supposed to be ready. Of course, it was cold by the time I got it back to my family’s house 6 minutes away.
I called the restaurant and, after a wait on hold, asked to speak to the manager. «Brett» said he would need an explanation of what I needed to talk about before he could put me through to the manager. I persuaded him to get the manager, a «CSR» whose name, I believe, was Sandy. She explained, «I was one of the people back there trying to help find the pizzas and it was just really confusing.» I declined to discuss excuses with the «CSR». She said that the next time I came in, she would give me a credit. Given that I live near Philadelphia, that was obviously not a great idea. She told me she could give me the owner’s email address and I could tell him what happened. She then put me on hold for another 8 minutes. Then she came back to the phone, telling me «I haven’t forgotten about you. I’m just trying to get all the details right. I have to put you back on hold.»
I suggest another pizza vendor for my fellow Unilocal users.

Manager of this store refuses to deliver. He states they are closed at 10:15 am. The store hours are 10:00 am — 12:00 pm. Guess I’ll take my business to a competitor.

We ordered a pizza with spinach. It came to us with a cooked pizza with raw spinach on top! It was literally just thrown on there raw. So ridiculous. After we took off the uncooked spinach the pizza was actually not bad. It wasn’t cut either. We had to cut it again.

Why did I give this Pizza Hut 5 stars?
1) First and foremost, consistently friendly staff. Sad to say, but nowadays this sticks out. I lost count on how many times I have left an establishment and said «thank you» to utter silence (Hint: It should be the other way around) Half the time when I thank a server these days, their response is «yep.» Not «you’re welcome» but «yep.» The staff at this location has always been engaged and polite.
2) Pizza is consistently great.
That’s enough to warrant five stars in my book.

Pay attention.
So the Mrs. placed an online order. The process was easy. Instead of delivery, we decided to have it picked up. Called into the location and told them I wanted to come in myself. After giving me and my wifes name the order was found, (wow not organized at all). «Yes you can pick it up.» Mind you, the new order total at the time with delivery charge is $ 19 and some change.
1830 I showed up to pick up. What do you know, couldn’t find me again, so I looked up the confirmation. Yup there I am, and guess what, the driver is on his way to deliver the order.
WOW REALLY?!!
So I waited for him to come back. «It’s Sunday, so stay calm Mikey.» So the driver comes back and I’m shown my ordered pizzas. Ok they’re good. Time to pay. $ 32 and some change is the total. !!!WHAAAT??? Ok explain. «Well the previous total was for delivery only. Since it was changed to pick up, the deal does not apply.» GEEEZ! RAAAAGE!!! PEE OWED! is whats going on inside of me, but in the outside, «So then thats it?» Yup pretty much. All I got was a «I’m sorry that happened.» When all they had to do was honor it. You couldn’t find the order, you had me wait for your driver, and you upcharge me for coming myself to pick it up?!! REALLY???. You know what, I’ll cook.
There’s a reason why your customers are not happy or satisfied with you guys. Check the reviews. Pay a freakin attention.
Waste of time. There’s a Domino’s down the street, or even Rossotis. It’s bad enough I saw one of your cooks dropping food in the back kitchen area. Yes, the one with the bangs hanging from the front of his hat. Dropped a chicken wing while putting it in the order basket. Ask him what he did with it.
Sorry I can not give 0 stars. They deserve it.

This is 2^nd time we order pizza. This time we went to pick it up. We didn’t check it because we were trusting of this place. We get home and our pizza is warm like it has been sitting there. We asked for a pan pizza crust, we got thin crust .
Horrible experience it might be because of all this little kids working there and they don’t give a crap about customers. I guess you need to call screaming complaining in order to get good service and pizza
Even better manager should be fired for hiring such incompetent people. Wish there was a ½ star
No wonder they don’t have such bad rating .
This is last time here.

Their wings are terrible! They are fat balls deep fried with a disgusting flavor. Definitely do not order those. The pizza is fair.

The pizza was delicious. I ordered the hot dog pizza and veggie lovers pan pizza. The service was fast and friendly. Will come back again.

My first experience with this location was about 3 weeks ago upon moving into our new home. My family needed something quick so we ordered a 24 piece hot wings and was advised it would be ready in 20 mins. When my husband showed up 18 mins later to pick up our order he was advised they had given our order away. He waited another 20 mins for them to make him another batch while asking to be compensated for their error for which they tried to give him a free soda after they JUST rang him up for 2 when he paid for the wings. After his wait they handed him his wings and we went home only to find out we were shorted HALF our wings. I called back up to Pizza Hut to speak with the manager. She explained my original order was never given away yet it was never made in the first place, she apologized for my short order, and offered to make me a whole new batch on the house. At that point I felt this location gained their stars back until today…
Today we ordered yet another 24 piece wings and was given a 20 min wait. My husband goes to pick up order and was advised wings were never even made yet again for some odd reason. So the wait begins. He’s given a $ 5 off next visit like others have mentioned. He’s given his wings and this time hubby checks his wing count BEFORE he leaves and yet again he’s short. The guy in the back laughs, says, «oh really?» and then picks up another container listed «naked,» adds sauce to them and hands them to my husband all while the guy next to him is paying for his «naked» requested wings. It makes me wonder how many people they short change on the wings that don’t really complain. Let’s be honest, if you short 8 – 12 wings off a 24 piece order, that’s bold! I can only imagine what ordering a pizza would be like. And if people hate the service just that much, who cares how many $ 5 off your next order coupons you dish you because they won’t be returning anyway!!! I know my family won’t be!

after arriving at the Durango location in las vegas nv and paying, my pizza was «lost» and employees in the back were yelling about how unhappy they were. they said they would remake it. fine. after 20 min of waiting they offered free cinnasticks. I declined– I just want my order and a discount on it. the «manager» came up and offered $ 5 off my next order. I asked for a refund of my whole order. he rudely informed me that he doesn’t have the authority to do so. id have to call his manager I asked him to call his manager now. he finally got ahold of someone and gave me money back. I asked him if I get my pizza– he said «no you’ve just wasted 30 min of your time– youre the one with your damn dogs in the car». after an exchange of words– including him calling me a few bitc*s among other unprofessional words from him I asked him if the manger contact was on the receipt. he informed me it was and «my names Dion, bit*ch»

Last 4 pizzas have been perfect keep it up guys

Giving it two stars now. My last three orders have all been a failure. Ordered bacon cheese stuffed crust, each slice of pizza were literally 3 – 5 bites, so yes, the pizza slices were incredibly small and the crust was way too much. 2^nd complaint. Ordered pasta, took nearly an hour, for ONE pasta. Week later, ordered another, same exact situation, except they didn’t bring me my entire order. Really disappointed. They can do better. They have done better. They need to get it together.

We’ve frequented this Pizza Hut several times and we’ve always been pleased. We always order online and when we pick it up the service is always super friendly and great! The food is always hot when we get it and always tastes delish!

The absolute worst experience with any business. Went to pick up my order and the manager Terry was working behind the counter. Instead of a hello or welcome, we were greeted by a «I’ll get somebody else to help you!». He was extremely rude and unprofessional and I feel very bad for his workers. It became immediately clear that he was not having a good night or life. He is a horrible representation of the brand, I will stay away from this location and also recommend for everyone else to also stay away. Worst experience ever and I was tempted to cancel my order and walk out.

Worst Pizza Hut ever. I have ordered from them a handful of times (mainly because they are literally 1 minute from my house). Every. Single. Time I order, they are WAY (15 – 20 minutes) past the quoted time, and they always tell me that «the driver went on a double, and that my order left 15 minutes ago». So, I’m literally waiting for my pizza knowing it isn’t fresh. I have canceled my order on several occasions because I am not paying for cold food. I will never order from here again. I will be sticking to Rosatis down the street, better quality of food, better staff, and they deliver your food BEFORE the quotes time.

The first time this place was a half hour late. This second time, they were half an hour late again n I must have slept thru their half ass late knock. Credited my card back– thank god. The only good thing that came from this joint. Try the doorbell or being on time next time. Guess that’s why they work at Pizza Hut. Xoxo

Well its hot & fresh. I like it thin with mushrooms olives onions & sausage. The wings are cool as well. Long as they are Bbq. I enjoy this location most because they are close to home.

The staff just doesn’t have it together. Good food but much better experiences at the Losee location.

This Pizza Hut location is awesome. The staff is fast and friendly and I’m always in and out when picking up or even when ordering and waiting. If you walk in you’ll probably be walking out with your pizza in 15 min or less. Usually I order online for carryout and my order is always ready when I show up. Never had a problem with an order and my order is always fresh and tasty. Go for a large pan w/​half pepperoni and half pork sausage; which is my go to order. This is one of the better locations for fast carryout pizzas

Placed an order for delivery and what I got was nothing like what I actually ordered. I don’t see why pizza hut gives you the option of different toppings of each half of the pizza, when in reality they give you what they want not what you order.
Very upset with my order, I should’ve given the pizza back to the driver but he was gone by the time I opened the box.
I was able to eat one slice and had to get rid of the rest of the pizza :(