Pizza Hut

Since I just choke-​slammed another Pizza Hut location through a table in a review here, I thought I should give this store a shout-​out for being the opposite of what I reviewed earlier. Every time I’ve ordered on the mobile app from a friend’s house in NW Las Vegas, the pizzas come hot and fast. I have yet to have a problem with this Pizza Hut location; keep up the great work.

My experience was not at all what you would expect from our local Pizza Hut. The wait was much much longer than expected and the manager Taylor Hager was very rude to the 5 plus patrons that he told had to wait. He was very ubrupt and rude to the entire room of patrons waiting. Taura at the counter wanted to offer a soda while we all waited but her manager Taylor showed his very, very poor customer service to all and would have nothing to do with his customers’ needs. When ordering they told me a 20 wait over the phone but in the end the total experience was over an hour. I would suggest going down to one of the other local owned Pizza shops from now on.
–Highly Unsatisfied with Management

After placing my online order which gave me a verified time to pickup, I pay for my order at specified time and was told it would be another 20 minutes because they took a large order after mine. Customer service is not a priority, when speaking with the general manager Taylor Hagor, he said basically — tough luck and didn’t even offer anything for the inconvenience. I will go to my favorite place next time instead of going to a place with no organizational skills again.

I love pizza. And i have ordered from this pizza hut a hundred plus times, but lately its horrible service. If you call to ask questions or about specials they act is if your getting on there nevers. So i order online and usually it works out, but these last few times have been horrible delivery time and horrible customer service. I ordered my $ 50 worth of food at 8pm called them at 9:08 to see where my pizza was only to say he should be here in a second that turned into another 15mins mind you i live right up the street. And when i called to complain the manager on duty Britney could careless. Idk wats going on with them lately but its not good for business and i dont trust the driver he is always rude the last 3 times he has came to my door. Im pretty sure i will not be going back

I was thoroughly impressed with the employee I believe to be named Hagar. He was extremely nice and helpful. Very few business have employees like him… Very professional and everyone with me felt the same way. Thanks Hagar!

By far the worst experience ever. I ordered a pizza and chicken online for delivery 1 hour later. Here it is 2 hours later and all I have is the pizza. No chicken! The manager was of no help. Can’t do a refund on my card and doesn’t know corporates phone number. I gave them a year since my last order and now they have completely dissapointed yet again! Beware! Only gave 1 star because you can’t do no star!

I really wanted Tropical Smoothie but the line was out the door and since they’re pretty slow normally and I’m short on time I decided to pop into the empty Pizza Hut two doors down. BAD IDEA!
It was $ 10 for a medium hand tossed cheese only pizza. They can’t do small unless it’s the deep dish crust. Here’s the kicker, it was a 20 minute wait! I would have been better off waiting in the line at Tropical Smoothie for a cheaper, healthier, quicker bite to eat. NEVER AGAIN!

Horrible service AND slow delivery. Unless you want to wait around 45 minutes for pizza I highly suggest you choose a different location. I ordered a medium cheese and sausage pizza yesterday and didn’t even receive any of the sauces I requested.
This was very disappointing because I live around 6 minutes and this location is the closest Pizza Hut nearby. I would rather drive miles the go back to this Pizza Hut. Never again.

Bad service, bad management I don’t know how this location is still open. I have had a bad experience before gave this place a second chance never again. Pizza is dry and burnt

Received my food cold and hard as a rock ten minutes after I posted the review. Apparently the driver «grabbed the wrong bag». Upsetting and I probably won’t order from here again. Pizza Hut has really let themselves go over the years.

It has takes one hour — and counting for our pizza to come here. This service is DISGUSTING. Wish had never ordered it. I almost got another pizza from a different place.

2 stars because it came before the 1 hour estimated delivery time. 0 stars for quality and temperature of pizza when it arrived. Oh wait, minus a star for the delivery drivers restrictions on carrying packs of parm and pepper… And if I could minus one more star for not knowing how to half/​half a pizza I would. I guess you should really know what your getting coming here, but I thought they just might of improved in the past couple years we haven’t eaten here. Wrong, they still suck big time!

Called the store to tell them my pizza was delivered cold and hard. Asked for the district managers name and contact info and the manager on duty «Emma» told me no! Just to recap, a manager told me she would not give me the name and contact info for her boss! Needless to say I called corporate and they filed a complaint with her boss for me. Something so simple could have been handled on the spot but due to this managers horrible skill and lack of service this incident was escalated. The future of america’s youth scares me.

Ordered 2 med. pizzas and were delivered in about 24 mins. Sweet ! Nice and hot. Way to go.

Look this is a take out Pizza Hut with a covered sitting area shared by a handful of other restaurants.
Its fast food pizza, exactly what you’d expect.
Service was fast and efficient. The place is clean. The employees were polite and thanked me for my business.
No reason not to return. It was what I expected.

Walked in around 4pm and an employee walked in right behind me and immediately asked if she could help me. Took my order and told me the pizza would be ready in 15 minutes or less. 13 minutes later had my pizza and was heading home. Excellent service, I will be returning when I want another thin and crispy pizza.

Once again we thought we would give West Charleston Pizza Hut a chance. Hugh mistake! We ordered one large chicken supreme pizza, one large regular supreme pizza, dessert pizza and BBQ wings. Delivery was the only reason for the one star I did give them, he was courteous and on time. They got the order wrong again, gave us two of the same pizza and both were undercooked. As I have experienced in the past a phone call to the store is useless, the manager is very short and makes you feel like it is our problem for ordering. Thus we didn’t bother, we put the pizzas in the oven to finish cooking and tried the over cooked, dried out wings. At least some were the other half of the wings were raw by the bone. We threw all of the wings in the trash– not worth getting sick over.
My recommendation, the head office at PH should take a look at their stores and close this one down. Go to Port of Subs next door!

Ordered some quicky wings here the other day to satisfy my low carb diet. They told me 20 minutes so I decided to just head over. I ordered 8 traditional wings hot. They come in a minimum of 8 so I thought I would just split it into 2 meals.
So I walk in to pick up my order. Immediately I was greeted with a «Carissa?». Yep that’s me! He replied, «thanks for giving us something to do». LOL I would imagine it would be tough at lunchtime being right next to a Tropical Smoothie, Port of Subs and a Starbucks.
The guy (I think the manager) was such a pleasant guy. Not just because of his comment about not needing to be on a low carb diet. haha But it sure made my day. I love personable people!
Got my wings back to the office. Lots of sauce on them. Lots. Not particularly the least messiest thing to eat at work, but hey you gotta do what you gotta do under the circumstances. The wings were flavorful and could be spicier but to the average person they were probably spicy. It never seems hot enough for me.
Overall customer service was amazing, the food was good and I didn’t spoil my diet. All around a winner!
BTW this is a Wing Stop located inside a Pizza Hut Delivery. =)

Twice now I’ve come to this location for the «ready right now» pizza (a la Little Caesar’s) advertised in bold print on their window. Both times they have had none ready and made me wait 20+ minutes for one. The only reason I don’t give them one star is that at least the pizzas they make are okay. Everyone in line at this location both times have had issues with their orders. This seems like a horribly mismanaged pizza hut. Best to avoid this location.

Ridiculous!!! Tried to order the family box; you get 1 topping per pizza. I wanted cheese for 1 of my pizzas, and 2 toppings on my other pizza… Said they couldn’t do that. The computer wouldn’t let them. I’d have to pay for the 2^nd topping. Does that even make sense? Now they aren’t getting my $ 25 order!!! All for a topping!!!