Pep Boys

Went to this location today. I haven’t ever dealt with a mechanic with this much integrity.
thank you for your help

EXCELLENT SERVICE!
The staff at this location is always very friendly and eager to help. Definitely my go-​to Pep Boys. Conveniently located just off Tropicana with ample parking available. This store opens early and always has great sales for parts and service.

Ordered my parts online, got a discount for doing so, was called the next morning to let me know that the parts were waiting for me at the checkout register. Joe provided excellent customer service, did a good job with up-​sale attempts and added a bit of humor. Only thing wrong with this location is the County’s ridiculous regulations for handicap spots that take up six of the eight spaces so I generally just head to the west side of the building where there’s tons of spots.

I called down to see if they had a replacement fuel tank for my 1986 Chevy G 20 camper van. Unfortunately they didn’t have anything in stock nor did their other company they work with. But Joe helped me by giving me his go to guy’s number for parts. Through him I was able to find a replacement fuel tank not only cheaper than anywhere else in town but it is able to get here faster than anywhere as well. Thank you so much Joe and thank you so much to Pep Boys for always being there for me when I need parts the most!

I wish I could give this place no stars. Except for the guy that actually looked at my car and changed my oil everyone else in there sucked! Please avoid this place forever! Had the worst experience of my life!

This is the best place to go when you have vehicle issues. Brian, the service manager is great and so is the rest of his team. I highly recommend going here. They will take care of you. The day I went was super busy but they still took care of me. Sure I had to wait for a while but that was expected and the staff kept checking up on me in the mean time. They even gave me a drink and a snack while I waited! That is customer service! Thank you Brian and your team.

NRS 487.6889 Certain acts deemed to be deceptive trade practice. A person shall be deemed to be engaged in a «deceptive trade practice» if, in the course of his or her business or occupation, the person:
1. Engages in any deceptive trade practice, as defined in NRS 598.0915 to 598.0925, inclusive, that involves the repair of a motor vehicle; or
2. Engages in any other acts prescribed by the Director by regulation as a deceptive trade practice.

Amazing staff. Stephanie and Demetrius both were able to squeeze me in for a last minute at emergency on 2 separate occasions. Amazing staff. Quick and friendly. No complaints :)

My car had a check engine light come on in April that had something to do with a camshaft sensor. I took it in to this Pepboys and they told me that my timing belt needed to be replaced and that while I was at it I should replace the waterpump as they tend to go out at around the same time. I paid them a little under a grand. Shortly after the work was done the check engine light came on again. I took it into the shop and they told me «the belt needs to be adjusted until it’s on there properly. You’ll have to keep coming back in until it’s on there right.» After several more trips and the check engine light coming back on after I contacted their customer service department– that’s when they got serious.
In July (only 3 months later) they had my car in their shop for 7 days while communicating very poorly to me when it would be finished. They told me that they replaced the camshaft sensor which should have been done in the first place (it would have only cost $ 200 to replace just that). The light didn’t come on after that. It became VERY clear that that was the only problem in the first place. When I contacted the Pepboys director and told him it was clear the original work was unnecessary he said he’d «get back to me». No one ever did.
Also, when I got my car back from Pepboys the last time I found a large crack in the interior dash– like someone had punched it. That definetly wasn’t there before. Obviously they didn’t do anything about that either.
Save yourself a trip and get your car worked on by someone competent and trustworthy.

Came in for a tire and got the run around for over an hour. Ultimately they did not have my tire size and wasted my time. I would never recommend this place. Run… away!!!

Went there today had my oil change Everyone was nice except the from Iceland he is great!!! Excellent customer service !!!

What a TERRIBLE EXPERIENCE!!! Brought my Crystler Aspen 2007 in to be fixed since the check engine light was on and left $ 1,000.00 a week later on replacing the engine oil pressure sensor they did a bunch of testing and couldn’t figure out why it wouldn’t turn on! Finally after they said two bolts for the exhaust cost $ 200 I said ENOUGH and towed it to the Chapman Dodge dealership who said PepBoys installed the engine oil pressure sensor incorrectly!!! After $ 1000.00 they did it wrong and nothing was repaired! I am soooo mad we had to spend over $ 260 in car rental because they have had it for week while they tried and tried to find out the problem. Plus another $ 120 for a diagnostic from the dealership. When we left they still didn’t know what the problem was!!! Do yourself a favor and NEVER EVER bring your car there!
Flor Sanchez &
Albert

I used to go to this place for auto needs. Not any more. My AC motor is not working in my car. It is not blowing air at all. At any rate, I called Pep Boys twice and got two different people who answered the phone. I asked if I could get a Free Ac Diagnostic. Both guys said no problem. Bring it in and We will do the diagnostic. So I took my car in. I went to the Service desk and told the guy I was there for a Free Auto Diagnostic. Guess what? It was not free. He quoted me $ 48 for an AC Diagnostic. I was pissed. I walked out mad. I don’t think I will be returning anytime soon.

Most horrible service I have ever had. They don’t call you when about update on the car, I mean I left the car since 0900 yesterday for a tune up and diagnostic engine test nobody got to my until I called @ 6 pm I had to tell them to keep it till the next day and do a diagnostic engine test. I had to call again because nobody call me till 1pm, they are checking suspension which I didn’t ask for but they said I did. I told them that I hear a ticking sound coming from the car, they tell me it’s an engine internal problem, well that’s why I asked for the diagnostic engine check it let’s you know when there is issue with the engine. They tell me the car needs to be torn apart to find out what is wrong with it which is absolutely bull crap

Had a bad experience at the Pep Boys on Sunset, (see my other review on them) so I came here to give them a chance to redeem the Pep Boys name, as this was supposedly the one that had the tires I needed. Long story short, they tried charging me $ 120 more than the Pep Boys on Sunset for the same set of tires and alignment. SAME EXACT SERVICE AND PRODUCT WITHIN THE SAME EXACT COMPANY. Are your prices set or do you just pull numbers out of thin air hoping to make extra money? Can you say RIP OFF?

Pep boys on tropicana is the best in the area, the service department is second to none. The two service managers Joe and Kailani fully understand the problems that can accrue with your vehicle They do there very best for quick turn around at the best price in the area. The staff at this Pep boys location is a professional caring team, they all do what ever it takes to make the car repair a pleasant experience

If I could rate this place a 0 I would. Be wary about coming to this particular Pep Boys as they try to upsell all the customers that walked in that day. Bought my brand new tires at Discount Tire and drover here to get my car aligned. These mechanics were trying to tell me that my tires were worn and warped when I had purchased new tires the same day. They suck and I would not every go here again.
I believe they tampered with my fuel pressure regulator to make it leak. I had some car work done less than a week ago and this was not an issue before. I also got an oil changed by Jiffy Lube about 3 weeks ago and there was no leakage. Went to my mechanic and asked him if he had seen the leak when he worked on my car, and he told me it wasn’t.
DON’T GO HERE!

I received a flat tire on a Saturday night. Sunday morning there were NO auto places open.
Used Unilocal and saw that pepboys was open.
First time going to a pepboys as a car owner and called up and spoke to a gentleman I think named Mark. Great guest service. Let me know they were busy (as expected — it was the only place open!!!) but he asked me what I needed I let him know and he said he can squeeze me in an appointment. COOL!
Get there early, I did wait about 45mins, my car was ready to know. Nail in one tire patched up, air in all tires, spare put away. I’m ready to pay…
«You’re good to go,» he said. Okay I was going to follow him to pay. He informed me I didn’t have to PAY!!! It was FREE!!!
Why? Cause he signed me up for a new rewards card! Wow! Amazing service, quick, and signing me up to look out for me. I will definitely recommend this place!

Be wary of any estimate you receive from here! Either there is very incompetent staff here, or this Pep Boys is a fraud. Both make me uncomfortable.
My car overheated recently and the only shop open Sunday was Pep Boys. So I had my car towed there. The next day I was told I had blown a head gasket and likely fried my engine. I was told that I would probably need a new engine ($ 8,000) or I could have the head gasket fixed ($ 3,000) but it likely would never run the same. Awful news, none of which was true though.
I had my car auto transported to Southern California to my mechanic here for a second opinion. He found a leak in the line from my coolant tank to my oil tank, which had caused the engine to overheat and trigger the failsafe. The car’s engine was fine. The head gasket perfectly safe. He fixed my car for $ 100 in a day.
Proceed with caution.

Okay, when we first got here and I found out they would do what we needed I was like I am giving this place a 5 star review. Then the longer we were there, the less likely it was going to be that they were going to get that 5 star rating.
Let’s go into why…
We went to Walmart to get two new front tires. Upon putting on our tires, we were informed that we had a frozen lug-​nut on one of the wheels. Due to insurance reasons, they would be unable to fix it.
So we went to a couple of different places and everyone kept telling us the same thing. So we went to Pep Boys and they were only ones to give us a yes.
The initial cost was to be $ 60. However the head mechanic did tell us that if they had to go behind the hubcap to fix the lug-​nuts that would cost would slightly increase. My man asked how much that increase would be (because we all know, a slight increase can mean yes or no.) and we were told, very minimal. So okay, fine get the job started.
So we were there for an hour and starting to get stir crazy. There were ten mechanics on duty and only two cars there. Why was it taking so long? In my head, I can hear myself saying they are going to lose a star for this long wait. I mean on their service customer service is states they give fast, speedy service. Yeah, not so much.
So after an hour and something, they come out and tell us the bad news. Our cost was going to increase to $ 300. Do they want us to proceed. Well dummy, you broke the lug-​nuts and the tire is off, doesn’t look like we have much of a choice now do we? I was pissed. Because when we asked at first, we were promised it wouldn’t be that much of a difference. Oh you dirty mechanics can be worse than a used car sales person. (this is where they lost another star)
So we went and ate a small lunch and took our time doing so, only to come back and see no one was working on our car. Instead they were all just standing around talking and smoking cigarettes (this is what they were doing when we left, by the way).
So in order for our car to get worked on in a timely manner, my man stood outside by the car to make sure they were working and doing what they were supposed to do.
In totality, we were there for almost 3 hours. I wanted to give them a two star but because they did a good job (even though it took too long) and they lied to us on our quote, they did a job no one else wanted to do.