Pep Boys

This place doesn’t even deserve one star!!! especially with a service manager that cannot communicate what his mechanics have done to a vehicle and who avoids customer interaction. He is the worst of all of the employees there when it comes to customer service. I’m talking about Andy the service manager! What a joke! Previously all my family used to go to this pep boys until my elderly veteran father came across some issues with his truck. We took it there and they said it was the gas pump so my father paid about 1200 for the repairs and we were sent on our way. The same exact problem arose and my father was found in the middle of the road no wheel chair and no working car. This got me upset! We took it back. They said they couldn’t fix it because it was fine and send us on our way again. My dad AGAIN finds himself in the middle of the street no working truck. Mind you my father is 83 years old. since this was down the street from the pep boys the mechanic came down to see what happend. He took the truck in and sent my father in his wheel chair to go home in the heat about 2 miles away didn’t even offer a ride. They had it there for about two weeks!!! After they stated everything had been resolved! They stated the computer was bad and they fixed it. it was about a 1300 dollar job but it was going to be waived becaise of the «inconvenience». So what happens after? The truck is riding rough and it shuts down again! He states this is a new problem and that it is not their responsibility. So I call customer service and put in a complaint and have the district manager put fire on Andy… He proceeds to take my father’s truck in for further analization. After two weeks he finally declared that both catalytic converters are bad and need to replace them… so what happens next? Another week and and a half and the car is repaired a 1000 plus dollar job was going to again be waived but that is only something I figured on my own because there was absolutely no communication from the incompetent service manager. He never called to update never assured us they were taking care of of the problem in fact couldn’t even rebutle on any questions. He really doesn’t seem to know what he’s doing. I think I probably know more then this jack when it comes down to mechanics and customer service. Don’t believe me? prove it to your self go in and have have a chit chat with Andy and his true knowledge will show. Zero! So this incident took over 3 ½ months to resolve!!! I thought about still giving them the benefit of the doubt so I was having issues with my camry and took it in. My 10amp guage fuse was blowing out and my battery was draining. I took it in left it for 3 days! Andy calls me up and tells me they they didn’t find anything that the car just had a bad fuse. I’m thinking to myself, «are u serious! !!» So I go to pick it up and they tell me they put I got on a higher ampage fuse for what the manufacturer calls for and that it will be 50 dollars!!! Natalie she’s a sweet heart she has no fault her boss is incompetent. I respectfully let her know I was not paying for somethingthat was just Mickey moused temporarily and She had to be relaying messages back and forth to Andy because he avoids customer interaction especially with me because I will not let him bs me. He decided to waive it and send me on my way. The car has the same issues and nothing was fixed. On top of everything they might of done some damage to my fuse box because they put the wrong ampage. So In Conclusion stay away from this place you are guaranteed to have issues. They don’t want to help you They want to screw you for your money. if u have issues with Andy call customer service and open a complaint case.

Our battery died not even two blocks from the Pep Boys and after getting a jump from my mother in law, it still didn’t work. So after a half hour wait, & restarting with smoke coming out from underneath the engine we drove to the pep boys. My boyfriend explained to them the smoke, the car not turning over & the concern that it may be an electrical issues. So after being there two hours, we were told it was a dome light that was draining the battery and we should drive around for several hours to recharge it. During the wait we decided to apply for the store credit card, which took two people to figure out how to do.
Yesterday we were out shopping and it didn’t start up again. Smoke was coming out & it smelled like burning wires. Now we’re at the reliable PepBoys on 7399 W. Lake Mead Bl, we’ve had a electrical diagnostic test because they didn’t ignore the concerns of the smoke & smell like the one on Charleston who ignored it and only did a service test. We’re getting a new starter & being updated on the process regularly.

What started out as a $ 20 tire repair turned into a $ 1100 bill! The only reason I went here was because my vehicle had to be towed and my insurance company basically said I had to take it here. Being new and alone I felt like I had no choice.
Tow truck driver had trouble with getting my spare off and then the tire couldn’t be taken off because one of the nuts were stripped. When it was towed to this location I asked for the tire to be repaired and if they could fix the spare bolt. Well the tire couldn’t be fixed and I ended up having to purchase a new tire. Fine… I understood that but after that the charges seemed to keep adding up till they reached a little over $ 1200!
Things seemed really fishy when another lady came in and they tried to charge her $ 1100 to fix her car that they said was unsafe to drive when they had told her everything looked fine three days ago. She complained and they knocked her bill down to $ 800! Now that just does not sound right.
I ended up having to waiting four days to get my vehicle back only to be told it was ready the day before but I was never called! I go to pick up and pay only to find they did nothing to my spare, leaving the cover in my Back seat. The tire still needs repaired!
They wanted to charge me $ 1300 for repairs but they ‘discounted’ them when I complained on what I saw. Makes me mad to find out later I could of gotten everything done for considerably less. I feel like I was taken advantage of being new and alone in a new city. Will never go here again!

The staff was AWESOME! Fast and straight to the point. There were no gimmicks and it was very reasonably priced. THANKS GUYS FOR THE TUNE UP!

My vehicle had started making a bad noise, so I called my roadside assistance through my insurance company. The tow truck driver came out and said that a bolt had come off the rear shock and I could drive the car off the freeway to Pep Boys which is right off the 95. He followed me and my partner, who was in her car also following. When we arrived my partner proceed to give him 20.00 and thank him for his time. I filled out the early bird paperwork and left my key. The next morning I received a call from Nicky asking if I had a broken window. I informed her I did not and she told me they had watched the surveillance cameras and that the tow truck driver came back after approximately 15 minutes and broke my window. Why I have no clue but a claim has been filed with the appropriate people. Nicky went above and beyond to help out with the situation, she was very professional and took time out of her day to speak with the police and my insurance company. After approximately six hours the police finally released my vehicle and Nicky and the others working in the shop got my vehicle in and fixed promptly. They only charged me a portion of the labor charge which was amazing also. I have nothing but praise for this shop and the people who work there. Nicky deserves lots of praise from her employer, they have an awesome employee who made a really bad situation not so bad.
Thank you

Excellent service. Jon was extremely helpful!

I normally have nothing good to say about Pep Boys, but the employees at this location were a saving grace during an otherwise all around distressing weekend last year.
The boy and I drove to Vegas for the weekend in his Mini Cooper for his college reunion and for my sister’s annual Oscar party. We drove over to Paris to meet up with two of his college friends, and when we got back to the car to drive them back to their hotel, the battery in the Cooper was dead.
When the tow truck finally arrived, the guy had an awful time getting the car jumped. It took him about 30 minutes and the battery was barely keeping a charge. Every minute or so the lights would dim and the car sounded like it was going to die. We had no idea where the closest Mini dealer was, and since it was early evening we figured their service department would be closed anyway. I remembered seeing a Pep Boys on Charleston close to my sister’s house so we headed over, silently praying that the Coop would not die on the freeway on the way there.
Sadly when we got to Pep Boys, they did not have any Mini Cooper compatible batteries. They told us to check the Auto Zone down the street. Luckily we had not turned off the car.
Praise the sweet baby Jesus, Auto Zone had a battery. But they would not install it for us. Luckily we kept the car running again. The boy bought the battery anyway and fearing the worst, we headed back to Pep Boys.
The guys at Pep Boys were nice enough to install the new Auto Zone battery for us sad folks from California even though it was by now close to closing time for them. And best of all, they didn’t charge us anything for the installation. They got some serious good karma that day, and I thank them for all of their help!