O’Reilly’s Auto Parts

Bad service I was waiting for more than 20 min just for them to check the engine light… The scanner didn’t work on my car so the guy told me we have another one but let me go with them first which was a couple and they just had like 3 min outside the store… Really I need to get my wife so I can get their attention… This O’Reillys sucks

What a releif. Great service and knowledgeable counter people. They were very helpful and got me the right part. Thanks guys for your help

I like Oreilly’s but to be honest I really Hate this location
Went here to do a simple exchange on a thermostat that had gone out on me while driving my car.
This quick exchange took over 20 mins and the cashiers attitude made it seem so much longer. You could tell he hated his job and made you feel unwelcome.
We entered the store me and a friend and I went around looking for my thermostat to expedite this transaction and make the clerks job easier. He would just have to ring out my old order and ring out this new part as an exchange.
So I failed to find my thermostat quickly I headed toward the cashier, he asked what we needed and I replied we need a thermostat for my car.
He quickly searched up the part and quoted the price. I let him know that I would like to do a warranty exchange and his demeanor changed. He instantly gave a bad vibe like he was going to make this process as hard as it can possibly be.
Next he asked for the date of my purchase and my phone number to look up the order. I supplied all the correct information and he used his decrepit finger with a super long fingernail to click one by one my phone number and the date, very slow might I add. Then he walks to the back, and stays back there for about five or six minutes and comes back only to quickly glance at the computer and leave once again. What’s up with that?!
After his last trip he says he couldn’t find the part in the system and I insisted it would be there. Then he searches again and then confirms that he found it. I asked him what was the purchase date and he replied the date i supplied when he first asked me so I don’t see how it couldn’t have been found with all the correct information. Then he went to go look for the thermostat.
He walked to the thermostat display and I saw him struggling on finding my thermostat so I pointed it out and grabbed it so he wouldn’t have to waste time looking for the part.
When he went to ring me out his body language made it feel like he hated doing a warranty exchange. (When i purchased the part it came with a LIFETIME Warranty) so i am perfectly entitled to this part. The clerk made it seem as if I wasn’t allowed to get it for free.
I would not recommend this place to anyone.
Thanks for my thermostat.