Office Depot

I have shopped at office max/​depot for years and have spent thousands of dollars there. A few week ago I went to this Office Depot location for the first time to pick up ink and paper for my office. I was approach by Cuddy the manager to assist me. I asked if he carried a particular ink for my laser printer. He was very helpful so I proceeded to ask if this printer printed color, he said no. I made a remark that it was a bummer (not complaining but more just saying darn it. I didn’t know) He asked how long I’ve had the printer, and I just said «a long time». He asked again how long, so I said about a year ½. I never knew it wasn’t a color printer cause I never tried using the color until earlier that week. He proceeded to say that if I had a receipt or box, he would exchange it for me so I can get the one I want. He said other stores wouldn’t do it but he would. I was extremely impressed with the gesture. I appreciate it even though I didn’t think I would be able to provide either. The gesture was a sign of excellent customer service. Fast forward to today, I actually found the box. I took the time to load the printer up, drive it to the Office Depot. I was then directed by an Office Depot employee to the assistant manager by the name of Delores. From the very beginning of the conversation she was very unbecoming of a professional let alone an assistant gm. At first she shot the whole idea down and said no way. She then said I would need to come back tomorrow and see Cuddy. Mine you, I had a huge laser printer. I then asked her to call Cuddy. She did and she walked away to discuss the situation which I could hear her conversation saying «you can’t keep doing this» etc… She was extremely negative about the situation and made me feel wrong for even bringing the printer into the store. She was very condescending with our communication. She said that they are going WAY above to do this for us and that they could give us an exchange value of $ 89. She definitely made her discontent with me and the situation very known which is completely uncalled for from a customer service standpoint. After she was done throwing her attitude, I told her that she had a nasty attitude and I let her know that me bringing the printer back in was only at the offer of the manager, Cuddy. It was never my idea. I am so disappointed and upset at how she treated us that I am willing to take it corporate. It may fall on deaf ears, but I’ll take the time to make sure someone knows she has no business being the assistant gm of anything.

Customer service is horrible.
I only came in here because I had a teacher’s credit card to buy supplies. I explained to them since I work for the school district that I should get a discount and be tax exempt. The First cashier that helped me didn’t know what she was doing. She ended up ringing everything wrong and then I ended up needing to talk to medusa since the tax did not come off. The first cashier had no idea what she was doing at all. Medusa told me that I could only get the discount or the tax exempt. I told her how would that be right? So it’s better to get the teacher’s discount over the tax exempt? I told her that other teachers got both and she ended up figuring it out. She then figured it out and told me that she needs to help the other customers that came AFTER me since it would take a long time to fix my transaction. You could tell that she was annoyed by me but at the same time the business card was tax exempt and I was charged tax! She ended up voiding my previous transactions (10 seconds at most) and then ringing everything up which I helped her with finding the bar code. The whole process took less than 5 minutes. I left and decided I’m never coming back to this store again and possibly any other Office Depot or office max. There should be more employees to help as I had a question about where something was and I ended up circling the store three times before I found it. I was the only customer first and had to wait for the first cashier to screw up everything for a good ten minutes and then having medusa screw me over even though I should have been taken care of. Customer service here sucks. Take your business else where like target or Walmart or if you plan ahead of time, Amazon!

The staff is great! Especially Ashley! She is the best! Ashley has been a great help promoting our pizza parlor with her ideas and quick service!
Thanks Ashley!

Great store managers and helpful staff.

Great location and great service especially in the copy center! I work in the same plaza so we frequent here for orders. Thanks guys! 5 stars!

Don’t take your computer down to get fixed! Spoke to the computer guy about my tower having issues like not turning on. I have important information on the hard drive I wanted it transferred to a external hard drive. The one guy told me yeah that’s easy to fix just bring in the tower and we will look at it. So like an hour later took the tower down and to my surprise it turned on. Took a while and finally got it to boot up. I seen all the files that I wanted saved and told the salesperson. The guy that normally works with computers was busy by the front desk because the store was under staffed. He told me since the computer booted up and they could see the files it would be easy to transfer them to the external. So I bought a 1TB hard drive. I was told that it would need to run over night to extract the files and transfer them. I said fine. I had my hopes up to get the information from the old drive. After 4 days later and calling everyday talking to a different person each day about the transfer update. They called me today to tell me they can’t get anything off the computer and they would have to send it to an outside company to see if they can get the info. Now when I first told them about the problem they seemed very convenient to get the transfer done in-​store. I’m very unhappy and disappointed with the staff leading me on then to say we need to send it out. Won’t be going back to Office Depot or anything. On the outside of the store is a banner we fix computer and when you call they say Thank-​You for call Office Depot We Fix Computer. Seems like they need a new slogan.

Never been so successfully ignored by so many while I watched one person do all the work. Literally — I observed 2 guys chatting and one girl assisting multiple people.
Ridiculous and a perfect example why office max or staples are better choices.

Great location! I had an image that needed to be resized and the people in the print department were knowledgable, friendly and worked as fast as they could. I’d recommend this location over some of the other ones in the area because sometimes the print department doesn’t know anything! This location is great, though!

Ashley in the printing service department is a Ninja Service Warrior, Jedi Knight, Cat Woman and personal assistant to Iron Man. She greeted me with speed showed me how to send an important contract from my phone to her computer to print needed copies on a fast deadline. She had pens and supplies of her trade on her hip like a western gun slinger. Baam! in a few minutes job done! Another lady came up to have her do something in a hurry. I said to the other customer she is amazing and she said Yes she helps me all the time. Las Vegas is not known for awesome service like Ashley. She should be recognized by your company as an example for service, lightning proficiency and professionalism. Promote her to trainer and all your stores will rock! I have been a customer service consultant. I could not find a better example of greatness. Gotta give some kudos to her parents also. Family is where it all starts.
Thanks Ashley!

I debated whether to give them three stars, but more often than not, the service is non-​existent and the company, in general, is not the first place I choose to shop. However, this is the best location I’ve visited in the area.
I’ve been to this location several times and it’s hit or miss with customer service. Sometimes, there are people on you like pouncing lion and other times, there’s literally no one in sight. The associates working in the Copy Center tend to focus so much on their tasks that they have absolutely no idea of what’s going on around them (doesn’t help that all you see are their backs). When I have been assisted by an associate, they’re nice and mostly helpful.
The prices aren’t always the cheapest, but you can still find great deals. I usually visit Office Depot to find CD-​Rs with designs, CD/​DVD cases, printer ink, or other specialty office supplies for personal and business uses. I’ve enjoyed the recent slew of adorable tape dispensers from Scotch and they’re always available here.
The reason I haven’t written off Office Depot and won’t is their personal and business credit program. Once you’re signed up (it is a credit card), you have the option of deferring interest for six months on purchases $ 299 or more. I’ve utilized this option twice to purchase my laptop and my mother’s desktop computer. Obviously, it works wonderfully if you pay the balance completely in the given time frame. I’m almost certain it’s an ongoing promotion, but no one at the store could confirm that information.

This is probably the best place to come for back to school supplies. I was shopping for two kids, second grade and 8^th grade with different needs. The 8^th grader decided this year she didn’t want a backpack but rather a messsenger bag for her books. After hitting two prior stores, we were striking out. But we found her one she loved at Office Depot in a zebra animal print. Her attitude about shopping dramatically improved as soon as she laid eyes on that. The second grader wanted a backback with wheels as he’s still rather low to the ground like Roger T.
The backpacks made handy shopping bags for the usual pens, papers, pencils, notebooks, notebook paper, etc. The store employees helped us locate everything we needed. It was nice the counter at the register had hand sanitizer so we picked those up as well for what I call «the bus germs».
$ 151 for the kids, one pen for me. All is well.

Needed an usual size copy and came here. The copies machines are self service. You swipe your credit card and then choose what you need. A ledger size black and white copy was only .19 cents! Copy customer service girl was helpful and friendly. I’d come back if I need copies again.

Always helpful! Has everything you need for the office and customer service is great!

I had a fantastic customer service experience here yesterday. School starts on Monday & my little one is entering kindergarten! It was kind of a coincidence we ended up here because there’s one in the Arroyo Crossing shopping center that’s closer to my house, but my iPhone’s Maps didn’t tell me… I entered and this nice employee Anthony asked me if I needed help with anything. We were in the market for 12 big Ticonderoga pencils and the list said they were available at Office Depot. He showed me where they were but they only came in a pack of 4 with sharpener, so I asked to do a price check. Apparently, they totally price check and took the whole list & did the price check to Wal-​Mart for me.
Then he grabbed a cart and got everything on the list for me with several options for everything in different colors so my son could choose his favorites (if you’ve met a 5 year old, you’d know that favorite colors are kind of a big deal). He rung me up and the initial total was $ 31, after price-​matched discounts, our total was $ 19! Try going to Wal-​Mart and getting the same kind of service. Ha! I already told two of my girlfriends to come to this Office Depot and they received the same great service. I think they earned a customer for life!

Waiting for someone to help me at the business services area and this employee «Corrina» is done helping a guest and doesn’t even acknowledge that I’m waiting for assistance. She could have said «I’ll be right with you or something but not even that.» I’m waiting more than 10 minutes and no one even says hello. Finally Corrina says have you been help to a lady standing next to me then i respond back, «I was first». Instead of acknowledging me «corrina» complains to her co-​worker about how she’s not going to be her break until 3. I will ever come back to this location. This place is horrible. Lacks a lot of customer service and needs better employees who like to smile and say hello.

I stopped in for some CD/​DVD paper covers. As soon as I walked in the door, an associate asked if she could help me. She took me to the spot where the covers were and I was on my way to the register in 1 minute. +1
At the register, the woman could not scan my key tag for the Depot and she couldn’t get my information with my phone number. She didn’t type my ID number that would have been scanned if their scanner had worked. She also said I owed more when she counted wrong. –1
It was an OK visit the the + and — canceling each other.

There was no line when I went today and I was in and out in a matter of 2 minutes. I asked the associate to print my coupon out 5×7 on the 8.5×11 paper and, unlike the Office Depot on Blue Diamond, she had no problem doing it at all. When she opened the flash drive, she turned the monitor to face me so I could get to the files myself, which made the process a lot faster. I’m guessing the speed of the printing department associates at Office Depot really depends on their knowledge of computers and the staff here seems to know what they’re doing.

So I went here on Wednesday afternoon, & it was not so busy.
Tell me why it took more than 5 minutes to find someone to help me?
Then when I finally did find someone to help, he points me to the right direction, says «he’ll be right there,» & doesn’t show up.
So I find another guy. Helpful & kind. Although it seems that everyone’s in a rush & busy. — 2 Stars.
Selection’s not that great. Everything’s overpriced compared to Walmart, but atleast it’s organized. 1 Star.
Pretty clean area. 2 Stars.
It’s close to where I live. 3 Stars.
Step the service people.

I work in an office building about half a block away so I go to this particular location quite a bit. It is awful! The customer service is the worst. One time I went in and the girl behind the counter was huffing and puffing and snapping at the customers like we were inconveniencing her. Most times I go in there is only one person working behind the register and no other sales associates on the floor to help with anything. Nothing is put in the correct place so it is difficult to buy things. They only keep one or two kinds of each kind of printer ink in stock so it’s a gamble if you’re actually going to leave with what you need.
There is one employee, James, who is very helpful but he doesn’t seem to work very often (or anymore).
Unless it is an absolute emergency, avoid this store!

Excellent customer service here.
I went in to buy two desks, two hutches, two chairs. I wanted it delivered that day… didn’t want to wait until the next week.
The store manager personally loaded my stuff onto his pickup truck and drove it all out to my house. He unloaded everything, refused a tip, was service with a smile.
I had to return a couple of things because they didn’t fit, and they were taken back without question. I’ll definitely be coming back to get a couple of things that I need, and I look forward to it. Pleasant people working here, a nice change from most retail chains!