Little Baja Garden & Design

Bought an aluminum cactus and a metal donkey, delivered for free exactly when they said they would. They also touched-​up the paint on the cactus for us, it looks great. The staff was super friendly and patient with us. The delivery guys were very professional and helpful as well. We have had the items for over a month now and still love them. Thank You.

Horrible customer service. Have had several interactions end here with unresponsive, unprofessional experiences. Failure to call back regarding shipping, rudeness from the staff… when asked about why an item was the price it was, the employee there ripped it out of my hand and told me to go somewhere else! I am a pleasant customer who have bought several items from their store and was shocked by their attitude.
While it was at first a pleasant experience, as soon you give them your money, it ends there. I do not want to speak for all the employees there since some of them are nice, but that is not enough to keep me going back.

No customer service! Went there expecting to be shown the «treasures» but instead walked around aimlessly without a soul in sight. I went in to ask a question and the person behind the counter was chatting it up with a friend at the «bar» not a business transaction. Certainly not interested in my business… no problem they need not worry about it. Ever.

We found a large cement donkey statue here. Something I’ve been searching for forever. We weren’t able to take it home right away, so they tagged it as ‘sold’ and kept it on their lot for over a month. The day I finally picked it up, they loaded it gently in my vehicle with spare rug scraps for safe travel. I was happy to find a smaller statue but it had some flaws, in which they promptly fixed for me, and I bought that as well. Yes this place is expensive, but they seem to run sales a lot. The furniture is really neat too if you’re into rustic or medieval looks… and an item can be made custom to the size you want. But again, cha-​ching.
I read other reviews on here about ordering mishaps so I don’t know if I’d chance a catalog order… especially if I had a deadline. Plus, I personally like to see and touch the thing I’m actually buying anyway. All in all, I am pleased though. The ladies are nice, and I come in once in awhile to scope out new inventory, because at the very least… it’s a great place to kill an hour to explore for ideas.

I bought a Fountian and Robin was very helpful. It was delivered when it was supposed to and on time. Set up men did a great job, very friendly. After a week there was a problem mfgr. Fault called to Little Baha and explained to them. Problem was solved with in a satisfactory time. Going back soon to purchase more products form them. They have a huge selection of yard art.

Really Disappointed!
Their prices are extremely inflated!
If you have really deep pockets they have some nice pieces, if not, stay away!

Came here with my old man on a Sunday afternoon to look for a few pots and a fountain for his newly done backyard.
Very satisfied with this place. Only here you can find true authentic outdoor décor as the owners hand pick everything down in Mexico and ship it all back here to be sold.
They offer a HUGE selection of statues, pots, tiles, fountains, and really anything you need to decorate an outdoor space. Ronda (I believe her name was) was extremely courteous and helpful. She helped us find everything we needed and checked us out promptly with a generous discount. The man who helped load the pots was awesome as well. He loaded 7 good sized pots into my Tacoma and made it look easy. Definitely a big help!
Overall very satisfied and I know we will be going back again in the future.

I took a chance after reading the reviews and I’m so glad I did. The help was great… the selection of fountains was good enough that I bought two and have them delivered …“GREAT” service!!!

I visited Little Baja and found a great selection of outdoor accessories. My sales person was very helpful and she was very knowledgeable of her store. I found a really nice bridge to go over my river rock bed for our front yard. The delivery was on time. The men who delivered my new bridge were very friendly and gave me a courtesy call before arriving at our home. I am so happy with my purchase from Little Baja.

I have read some of the reviews and I feel compelled to write to counter some of the negative statements. This is not «the» most amazing place for statues or pots. But it comes close! Some reviewer said that Home Depot had a better selection of pots — I’ve worked for Home Depot and that is absolutely not true. HD has only a fraction of what this place carries. Little Baja is a bit pricey but right now they’re having a huge sale so that helps. I did see a huge area where they set items aside for special order, so I think you can be reassured if you order something you’ll get it. One thing you have to keep in mind is that a lot of this stuff comes from Mexico. So, things are not going to flow like an American business. And I suspect that the attitude comes more from the customers than from the workers.
I have been there recently two times and have been very pleased with the service and the friendliness of the staff. The only reason why I rated this 4 stars and not 5 is because I wish they carried items made from finer clay like Italian clay pots. It’s a huge, huge area with many pots, fountains, statues, columns, even a gorgeous fireplace mantle made out of marble — really gorgeous. I have not ordered or bought anything yet, but I don’t expect to be disappointed. Everyone seemed very interested to help. I will update my review after I purchase my statue.
I am not associated with this establishment in any way or with anyone who works there. I just moved to LV from LA and am looking for a statue for my courtyard — and I think I found it here!!!

Wow! Really overpriced ugly pieces! Don’t ever shop here! I don’t know how this place is still in business. Ridiculous!!!

I have no idea how this place stays in business! I ordered a fountain and was told I would have it in 4 weeks. It has now been 9 weeks and I haven’t heard a single word from them!!! I have heard similar stories from other customers and now I believe them… Once I get my fountain, I will never shop there again. Save yourself the headache and frustration…

All my friend could talk about on our way up to Las Vegas was visiting this place, and even though I was skeptical we decided to stop on our way out of town.
The parking situation seems to be hit or miss; for as big as the property is, the last thing I want to do is park further down the street and walk even further to view all they have to offer in the Nevada heat.
The staff was very friendly and helpful. The owner (or at least whom I believe to be the owner) was very kind and understanding when my friend broke a pot and told her not to worry about paying for it. I was not impressed with the price or variety of outdoor ornaments or pots (let’s be honest, Home Depot has a bigger selection) but they did have a wide selection of one of a kind items, including jewelry and wall ornaments.
(This does not affect my rating since I did not place an order: it appears as though there are one too many employees dedicated to handling the orders, paperwork, and left voice mails. Not only was their paperwork all over the place but I heard them asking each other if the other had attended to an order and a voice mail.)

Wife and I love this place. Prices are great and the selection of garden items is amazing. Largest item we’ve bought so far, a fountain, $ 500 delivered. Great place to browse and come up with new ideas. The staff has always been very helpful with us.

This review is titled, «how to let dingbats ruin your business». I thought it was just my order, but after seeing the other reviews I see that this pitiful service is a pattern with this store.
It took 6 visits to get one little statue I wanted.
First I emailed my inquiry and they said, «yes come on down, we have that or we can order it». Of course they didn’t have it and said we have many of that item in several catalogs, just tell us which one you want. When we went to the catalogs, they could only find one catalog, but I selected an item from there anyway. When calculating the price, I think the lady was drunk. She had to ask me 6 times, «what price did I tell you?» At some point, it seemed she had quoted me the wrong price. I told her I would gladly pay the correct price even if it was more. She waved it off as her mistake and honored the price she quoted even though she had to ask me what it was again.
My first visit was a Sunday. They called to order the item right then and told me I was in luck and it would arrive on Thursday or Friday. I went the following Saturday and was told, oh no, deliveries are on Sunday. I went on Sunday and was told the truck didn’t make it, come back Next week. I went the next week and was told 9 palates were lost and my item was on it. They promised they would «call me» when it arrives.
Then I was out of town and I called to check again. I left a message that I had never heard back from them. They left me a snarky message back that they had tried to call me and my item had arrived and said that «she had it right in front of her». I called to let her know I was out of town and would be there the following weekend.
On my next visit, I was told, «the truck didn’t come today». I tried to explain that I was told that my item had arrived already and the girl was «looking at it». They went back to the truck weight, the lost palates and any other bullshit they could think of. They promised it would arrive tomorrow and they would «deliver it» free of charge.
My best guess is that it came in at some point and they sold it. But chose to LIE about what happened.
Of course they never called and never arrived at my door.
I called again today and was told, «there was no truck today» but they would call and inquire. They called «Eugene» again (the guy with the truck). He apparently told them it was there. They found my item and told me to come tomorrow. I said no I’m coming now. She said we close at 3, but I’ll wait for you and keep the gate open. I got there at 2:50 and the gate was closed and no one answered the phone. Luckily they saw me standing at the gate swearing my ass off and let me in to get my item.
Whoever Eugene is, he was called about 16 times regarding my item, over a month and a half, he probably delivered it at least 4 times.
The bottom line is they have NO SYSTEMS for properly ordering, tracking orders, setting aside special ordered items and communicating effectively with customers.
Every visit I spoke to someone new who «only helps out on weekends» and every single person was a complete DING BAT!
When i asked for the owners name, they REFUSED to give it to me. So my only recourse is to let you all know, NEVER SHOP THERE unless your item is on the floor (although most of the floor inventory is VERY OVERPRICED) .
I only kept at it because my item was a memorial for a loved one who had passed.
The best thing this business can hope for is a tornado to take their inventory and put them out of their dingbat misery.
What a shame to have a good idea, a great location, some cool inventory and then NOT a lick of service.

We ordered a stone bench from here and we were told that it would arrive on Friday. We were having a party on Saturday, so we wanted to make sure that it was going to be there. We were assured that it would. It did not come. When we called they had no record of the purchase and the girl that answered the phone was extremely rude and unprofessional. After about an hour on the phone, and the girl swearing at me, the error was figured out and they sent the bench that day. Too much hassle to save a few dollars. The bench is awesome we love it, we will never return to this place, save yourself the headache.

Horrible service-​weird lady (wendy?). Laughed when I told her she was rude. They came out to give a quote on my fountain-​wanted to charge $ 250 for a quote (you can use it for the work). Didn’t show up when they were booked. Walked into my courtyard without ringing the bell or announcing themselves. Overall, all staff I dealt with was unprofessional.

We purchased two pagodas for our home and promised home delivery on 24 March but no latter than 1 April depending on shipment. No delivery was made and no attempt to contact us in reference to the delivery. We called on 4 April to follow-​up and was told a specific delivery date cannot be guaranteed as their receipt from supplier is based on the truck size the supplier elects to use. We were then told to expect delivery in the end of April or the beginning of May. Promised delivery date was totally ignored. When we explained that we purchased based on the delivery date, they did not care. So we asked for a refund to our debit card. They told us to challenge the charge through VISA and further explained their accounting department is in Los Angeles and it will take weeks to process. We challenged the charge and finally got the refund. This is a buyer beware place of business. We will no longer visit this place of poor business.

A good place to explore on a weekend. Many diverse offerings but often a little pricey.