La Quinta Inn & Suites Las Vegas Airport N Conv.

This is a cheap motel. The room was clean but kind of smelly. I did not expect much from them, so I could have given them 3 stars. I really did not expect billing issues and horrible customer service though! I would not recommend this location to anyone! If you need to know more to avoid this place…
I booked 3 rooms for myself and my coworkers. When we checked in, we told the staff that we were going to pay for each room separately. Such a simple task, but they charged me for 3 rooms AND my coworkers for their own rooms… This has been solved after I contacted them, but be careful…
Worse thing is… I changed my reservation at check-​in from two nights to one night because the staff told me they could do so without charging me for the second night. After confirming that, I got a different place to stay for the second night.
Next morning, at check-​out, which was really slow, the lady charged me for two nights. I told her what I had been informed last night, and she basically treated me like a liar.
I was in hurry, so I just left without signing anything and called them back to talk to a manager.
What a surprise, the manager herself also gave me an attitude. Not even a single little apology even though the issue was caused by their own staff. No wonder how lady at the front desk did not know anything about good customer service. At the end, the manager told me she would take care of it, and yet I have not received a refund.
I have a background in the hospitality industry. I know any workers can make mistakes, but what matters is how they treat problems.
People at this hotel seem to make many mistakes reading other reviews. They would not treat you right if you get into a trouble because of them, so just avoid this location. You will save money that way.

This place is absolutely awful. I’ve been to la Quintas before and they were relatively nice and clean. I am here with my family and I am disgusted with the staff and the room. The exterior is filthy and walking through the parking structure into the building is nasty. Weird smells dirty walls, I didn’t want to touch the elevator buttons or door knobs. The room was filthy. The bathroom floor needed to be swept and the edges of the room have not seen a vacuum in a while. The most disgusting thing was the room phone! It was sticky and had crusted pieces of what I hope is food. I’m supposed to put this thing to my face to talk??? Gross! The staff was rude. During the breakfast buffet, a lady was in the middle of making waffles when the breakfast lady took the waffle batter away! It was so rude! I know that they have to cut the buffet off at some point but really? She didn’t even say sorry or excuse me. I am never coming back to this sorry excuse for a hotel.

This hotel far exceeded our expectations. It’s a bit of a walk from the strip but the price makes that ok. The room was big and very clean. The king sized bed and the jacuzzi bathtub made the room. The service was friendly and the continental breakfast was more than just cereal and yogurt. The courtyard had plenty of room and grass for our dogs. Overall it was a wonderful experience.

After my original review, I was contacted by the manager/​owner via Unilocal and the extra charge has since been reversed.
The room was clean and relatively large. It was pretty loud though as there seemed to be at least 3 dogs staying in the rooms surrounding ours. The front desk also seemed very understaffed as we had to wait at least 15 minutes to check in. Regarding the hotel’s location, they are located about 1 mile from the strip. Although the hotel offered a shuttle to the airport and strip, the wait times quoted were so long (30 – 45 mins) that we opted to take an Über instead. Overall, the hotel itself was as expected for the lower price compared to the larger reports located on the strip.

If you are looking for the over-​the-​top, 100%, what-​happens-​in-​Vegas-​stays-​in-​Vegas experience, this is not it. In fact, I’m only here for one night and then I’m on a plane in the morning and I am spending the evening watching NCIS reruns.
This hotel is the place where you get a decent room for the night, get a good night’s sleep, and where you don’t bother with gambling or shows or drunkeness. And what I really liked about this hotel was Kenitta covering the front desk. She made the difference between a three-​star review and a five-​star rave.
When I arrived, she was flying solo at the front desk. She covered the phones. She offered suggestions to a guest who needed assistance with a personal request. She checked me into my room while responding to other requests. She even booked my shuttle for tomorrow weighing my options including what time breakfast is served, and reminded me of her name and that she would be at the desk until 11:00pm in case I needed anything. And a couple hours later she also managed time in her schedule to call my room and make sure I had everything I needed.
Every time I have ever been to Las Vegas, I have felt nickeled and dimed for even mediocre service. Kenitta went above and beyond for no other reason than to make my experience enjoyable. Her outstanding effort even negated the Pantene shampoo-​conditioner in one. Well done, Kenitta! La Quinta should give you a raise.

Say what you will about this place, but they have awesome customer service. For real. I checked in today and recognized the front desk lady, Kernitta, from Summer 2014 when my girlfriend and her husband and me and my boyfriend all stayed here for a few weeks, I *thought* I wrote a review then, and I wish I could find it, because I can’t remember what she helped us with back then, just distinctly remember that she was a godsend on something. I’m positive it was her because she has a really distinctive name and I never forget a face. Anyway, she is still here rocking it, giving good parking advice and being friendly, and hooked me up with a really private quiet room based on my needs. I feel like the rooms here are clean, and not cramped, there’s a bunch of parking, super pet friendly, they don’t smell bad, they don’t have a bunch of creepy lurkers like some places I’ve stayed in Vegas, and the rooms like ALL have kitchenettes, so if you stay for a while, that’s dope. Also, they are walking distance from a little strip mall that is comprised of all low-​key restaurants that aren’t chains, and being here for work, it’s cool to be able to just walk somewhere to grab some tasty close food and not have to make a whole event of it. So, I’ve stayed here, I stay here. I think it’s cool.

Not a comfortable feeling to it, wouldnt recommend it to anyone. It’s very small and a good 10 minute drive from downtown Vegas. Temperature in shower wasn’t consistent

Can I give this place zero stars? 1100.00 worth of stuff was stolen out of our hotel room when we had our room keys and the door wasn’t tampered with so finger points to only the staff! Hotel made me file a claim to some risk management service… risk management service calls to tell us tough luck. Strike 1.There was also no option to have a safe in the room. Strike 2 Staff arguing in the hall in the morning that woke us up… Strike 3… The front desk was friendly enough, shuttle service fine, location ok… but seriously… stuff getting ripped off out of our room? Trust no one here… NEVER AGAIN. La Quinta… ANYWHERE!

2 stars is really a stretch. I normally find La Quinta Inns very convenient specially when I travel with my 2 small dogs.
I had to go to Vegas for a 3 day conference, went cheap on my last night of stay and opted for this La Quinta branch. Staff are really courteous… When I entered my room, the maintenance person was still there fixing something in the bathroom. He was very apologetic so I assured him that he may take his time in finishing his task. It wasn’t his fault, the front desk should have informed him that the guest is coming already.
The room was typical. The toilet bowl has stains and there was only a bar of soap and a small bottle of lotion by the tub.
I know that I went low on the budget that’s why I was not expecting much from the room — plus this is not the first time I’ve stayed at a La Quinta — but unfortunately, the room is quite dirty. There were big carpet stains that smells like urine and the accent chair needs a little more dusting.
Housekeeping has a lot to improve on.

Terrible. I’d give it zero stars if I could. To start, the place is dated and this room had a sofa with stained cushions. Yuck!!! The fridge actually froze our drinks, and to top it off, the door actually never locked and could be opened without the key — even with the dead bolt engaged! Front desk said they were sold out and couldn’t put us in a new room. Maintenance came down and said everything was fine that we hadn’t shut the door all the way. Really??? The deadbolt was engaged and my husband walked in without using a key. Front desk also said they couldn’t discount the room because we booked thru a third party. Never again!

First the good: the room was very comfortable and the location was not bad either. Free breakfast is a plus and I liked how secure and quiet the hotel was. Very pet friendly.
Now the bad: customer service was horrible. Took forever to check in. Hotel overcharged me. Every time I called down to the front desk they said they had a long line and would call me back and NEVER did. Long lines all the time at the front desk in person and never seemed to be enough people to handle the business. Probably won’t be coming back.

We had our own car, so location was good. I booked 2 rooms at the same time but when we got there I was charged 2 different prices.
The hotel is old and beat up. Room was just that, a room. You wouldn’t want to spend any time on at the hotel other than sleeping.

This hotel was chosen due to its proximity to meetings and lower price. Well, I definitely got what I paid for. Check in process took at least 35 minutes, with 3 people at the front desk. Apparently everyone decided to check in at the same time.
The room was acceptable, clean and tidy. There was only 2 sheets of tp left on the roll, with no extra. The next day room service made my bed and emptied the trash, but never replaced the empty roll of tp. The heavy duty tissues were adequate and I spied an unattended cart in the hallway and helped myself to a roll.
They were doing work at the hotel for remodeling, but I was never disrupted due to noise.
Although the doors are locked 24/​7, I saw at least 2 instances whete doors were propped open with slippery when wet signs.
Overall this hotel worked for what I needed, but definitely scored below expectations.

Last minute stop, for a room for a great price. Very clean rooms, the beds were so comfortable like sleeping on feathers. friendly staff the pool was great the kids enjoyed. A very short distance from the strip. I recommend this hotel and I will definitely keep it In mind for my next visit to Vegas.

It was a terrible pain staying here… took us forever to check in and out (literally 15 – 20 minutes both coming and going when there was never more than 1 other person being helped!)…the tv didn’t work when we checked in, so after unpacking half our things, we had to pack them back up again and move into another room… literally half of the door i tried to enter the hotel from were broken, so even though there was a door to get into my car that’s parked right outside of our room, we had to walk half way around the building just to get in, because that card reader was on the fritz… the same was the case for pool entrance… then to add insult to injury, my girlfriend forgot her swimsuit in the unit and we didn’t recognize it until a day later when we we home and unpacking… only when we called to inquire about a pink bikini that was hanging on the towel rack in our bathroom, no one could seem to find it… like it flew away or something…
i don’t know why anyone would stay here with some of the other deals going on in LV… it’s definitely a last time for me…

Our bathroom was missing hand soap and bath soap. I called front desk 2x to ask for these things. 1^st time I called the front desk attendant told me she’d put in a request to have house keeping bring soap. An hour and ten minutes passed while I waited for this so called house keeping to bring soap, so I called again to ask. Again, nobody came. I was already late to dinner with friends so I showered and used the sample size of motel shampoo provided by the room as my soap. I then happened to pass by a maid cleaning a room at the time I left my room (7PM). I asked the maid for some soap, and she asked me to «call the front desk.» I told her I did and had not received any soap for 2 hours after asking. The maid then informed me she was «out of soap.»
I ended up not having any soap for the entirety of my stay and I probably smelled as a result. Thanks La Quinta for making something that is an after thought at most other hotels (soap) into a scarce resource I had to hunt down and ultimately not obtain in my time there.
At check out, the front desk attendant said «Rob, right?» My name is not Rob. Get it together, La Quinta. We chose La Quinta from reading Expedia reviews, where it got 4.5 stars — if we had checked Unilocal (which gives it 2.5 stars) it would not have been our choice of hotel. Only book here if you are desperate to save money. On our way out at 5AM actually, we saw an entire family of 5 sleeping and parked in a minivan in the La Quinta parking lot. 2 of the family members were keeping guard while the other 3 slept. This place will definitely make you feel like you are in low income housing community.
The hotel was also under renovation — which was not mentioned anywhere before or after we booked.

First time here and I would definitely come back dudes at the front counter were real chill room was clean!!! Firme homie!

You get what you pay for with this «motel», it is cheap about $ 50 per night with the weekly rate. I have to stay here for business only and would never choose this place if I had a choice. The hotel location is convenient to restaurants and the convention center, but the surrounding area is filled with drug users, the homeless and sketchy people. One of our colleagues had his luggage stolen from his car rental in broad daylight while trying to register. I would not endanger my family with a visit to this location.
The rooms are average but the cleaning quality is poor, I found two dead cock roaches in my suite, dirty carpet and miscellaneous filth on the couch. My room faced the registration area and I had to hear the constant beeping of the shuttle bus all night and traffic noise. On the first night I could hear someone yelling in agony from outside the hotel. The internet has improved from previous years.

Bad reviews of this hotel are written by bored, no life haters. Great place, clean, pet friendly with no pet fee.
I was scared after reading some poor reviews but when we arrived, we were pleasantly surprised at how clean and secure the hallways were as well as our room. VERY clean, air conditioner and bathtub very clean. Dog walking area, very quiet.
Very inexpensive but clean, safe and close to anything in Las Vegas you would want to do.

Possibly the most rundown La Quinta I’ve ever stayed at. But at least the rooms were dirt cheap ($ 49). Perfect for a quick stopover on a long road trip, which is what I did on my way to Utah (while meeting up with friends who flew in to Vegas from the east coast)
Not so great for spending more time in Vegas; I’d be going to a nicer hotel for that.
When another friend texted me the next morning, I told him I was in the middle of a «bad breakfast». I stick by that very accurate description. The best thing they had was the hard-​boiled eggs and oranges. My friends and I took some extra of these sealed, spheroid items for the road.
For my stay here, I arrived at midnight and left at 7 am. Long enough. But they get an extra star for low price.