FedEx Office Print & Ship Center

Horrible! Crashing computers, rude employees, zero professionalism! Avoid at all cost!!!

Dropped off a print job last night. When I went to pick it up this morning it was incorrect but they corrected it within an hour and a half.

I have been going to this FedEx locations for my print jobs, but not any longer! Rude and lazy staff members. They did not want to help me at first even though they were not assisting any other customers. After another inquiry, they ruined 20 of my special paper I had to order online and still made me pay over $ 9 for simple black and white print outs (we are talking about 10 pages only)! I went to Staples afterwards and they did the job right the first place for a total of $ 1.19 and within 2 minutes! Never again. Lesson learned!

I agree with other reviews about their reps not being the friendliest folks in town.
They are overworked and grumpy.
Nonetheless, FedEx offers better service than the USPS — although the price definitely higher

The Customer associates have seen better days. Rude and slow and worst of all, incompetent.

Whatever you do do not let yourself get into a rush and be forced to deal with the stupidity of Suze who works the late shift. It has been years since I have come across a person who is that rude. She should never be unleashed on the public. Never again will I make the mistake of putting work off where I need to rely on FedEx.

Just stepped out their door. And I don’t know why all there are such bad comments on here for them. I was in and out of there within 10 minutes

I hate this place every time I come in I always get the worst service they don’t have enough people working so I have to wait on them!!!
I came in trying to scan some things so I can email them out and I literally spent 1 hour why because they have issues with there computers or scanners!!!
There was a point where they had a few people in so I waited in line so I could get help and they totally ignored me and would help someone who was standing on the far end of the counter!!!
They didn’t do it just once but twice and the last time I asked for help the lady said she would come and help me to just go back to the station so I did and she decided to go and finish helping everyone she still had in line even people who had gotten there after I went up there and even after she was done and I was the only one in the store she forgets about me!!! Wtf I am extremely pist!!!
And then the guy who realized I needed help still gives me attitude at that point I lost it and became a bitch the entire time I was being nice I was patient but I am not going to sit there and wait for you and keep being ignored I had a fed ex card had $ 20 in it my balance is $ 1.35 why because I had to wait and wait and lady said she would give me back the credit I had lost and she didn’t instead she acted like a dumbass and did what she does best ignore I will never again come to this place!!!

Sucks trying to get someone on the phone but even worse when you call for a service they say they have and when you walk there in 105 heat 10 minutes later they forgot to tell you the machine is down
#poorcustomerservice

I torn about this place. I love the ease of the FedEx drop-​off box located inside that is not picked up until 5:45pm. I also have had some pretty great service by the employees. Although I’ve also had terrible service.
Unfortunately, the really good service kind of perpetuated the bad service. A few times when I arrived close to the FedEx cutoff time, one of the employees would grab my package while I was waiting on line. Never explaining why, just grabbing after confirming that I didn’t need a receipt. So on this visit and I’m waiting in line, but no one is available to take my package. At this point I had no idea about the drop box and thought! Only options were to wait in line. I arrive at the counter about 2 minutes before the cutoff… However due to the miscommunication with the customer service agent my package that was listed as overnight was not able to go out & had to wait in till the next day. Even though the FedEx driver was still on site and willing to take it. I was so frustrated.
After refusing to help, the main girl explained about the drop box but no matter what wouldn’t the fix my package for going out that night.

Shay and her team rocked! They helped us out of a work related bind and saved the day. Professional, helpful and great to work with.

Let’s make this short. Hallelujah for being 24 hours. Long story short. My system crashed at work (computer and printer completely stop working). It was kind of an emergency but I didn’t have a choice. Trekked my way all the way towards the strip from Henderson. Glad I did ’cause this place was a life saver.
Got one of those fedex cards, loaded it with money and jumped on a computer (30 cents minute by the way). Signed into my email and was able to print everything I needed out! It was dope too ’cause I wasn’t sure if the files were gonna be able to open on their computers, but nope. That wasn’t the case, there was no problem at all. I was in and out in a few minutes. COMPLETELY CONVENIENT! I love it.
I had to mark one star off cause the employees or whatever they were behind the counter, totally suck at greeting customers and didn’t even make eye contact with people coming in. Lol. Robots. Oh and there’s like HELLA weirdos in there. Not like nerdy weirdos. But tweaker homeless weirdos sleeping in the bathroom area/​back computer area, wandering the store, staring at whoever coming into the store. Leaning over low key asking for change. Lol. But I figured the employees don’t care about their job or the safety of other patrons to ask them to leave.

Ruined my day. Photo printer ran out of paper and ink while I was printing photos. I asked for assistance from the nearest person who nearly cancelled my print job before I stopped her and was clearly not competent. I was in a hurry as the photos in question were to be signed by my personal sporting hero. A once in a lifetime opportunity. I went to the counter to ask someone else for assistance and was informed ms incompetent was going to get paper. She took between 5 – 10 mins to find paper, returned and looked at the printer blankly for an extended period before fumbling with the keys. I won’t narrate the whole experience but it took over 20 minutes for a simple change of paper and ink by which we were running very late she did try and put the paper tray in sideways as well which would have been amusing if I weren’t so stressed. To put salt in the wound the quality of the prints was average at best. Very disappointed
Update. The stupid cow made me miss a once in a lifetime opportunity. Very upset and angry.

Kinda silly going in and only getting 3 sheets of paper printed on resume paper for a whopping $.68 but Shay and Charol were very nice in assisting me when I walked in. I got in and out in about 5 minutes, so that was super helpful.

It’s kind of a miserable experience going to this FedEx facility. It’s so central to the strip that it always seems to be super jam packed. Not enough staff to handle the demand. I try to avoid having to go here.

Kory R. Literally saved us. Thanks to him our presentation is going to be great tomorrow. I cannot thank you enough Kory for managing other clients and us in relaxed fashion and total confidence. Thanks again!
Receipt # 7 410 122 190

This just happened I’m literally pulled over to write this review…8−27−14
Anywho…Wow the women SHAY is extremely IGNORANT. I have no idea how they gave this women a job let alone a assistant manager job!!! I came here to print something up (government business license) and was a little nervous because in order for them to print I had to send my delicate information over to their computer. So I asked politely «after I send my info to you how do I know that my information is going to be erased because it’s very delicate,» Shay then begins explaining the process which might I add she was literally saying a bunch of stuff about firewalls and locked systems that me as a customer is obviously not going to understand… but still I assumed ok she’s just explaining maybe I just don’t get it… then her last statement is «don’t worry aint (yes I said aint) nobody gonna touch yo stuff!» I was so shocked that she was rude for no apparent reason at all. I was also shocked that they hired a person with such a limited vocabulary. My first comment was «wow ok I’m just trying to make sure my «stuff» is safe. I then attempted to look at her name tag and she replied rudely «oh it’s Shay» my response was no response at all I simply let Berto finish helping me… complained to him about her rudeness and he apologized as she continued saying things under her breath which made the entire experience uncomfortable. Now Berto on the other hand laminated my items for me and was very pleasant and apologetic… why he is not the assistant manager I have NO IDEA! I hope I didn’t get his name wrong but I thank Berto for remaining professional and kind may you move on up in the world!!!

Don’t even bother with anyone else, go straight to Cassandra. Someone else helped me out, and he didn’t know how to do apparently anything. I had to reprint something, and Cassandra helped me out and was completely knowledgable in what I needed. She even asked if I needed crop marks, which the other guy didn’t. The other people on the floor were not friendly at all, and in fact seemed irritated when I needed assistance.
Go to Cassandra. Seriously. She rules. Everyone else was horrible at customer service and knowledge at printing.

Pros: 24 hour service, working machines, adjacent to a Starbucks
Cons: lacking customer service
I have used this facility a number of times and will continue to do so when I have an emergency and I need last minute office services at an odd hour. Two stars for being open 24 hours. Another star for having technology that is in working condition. But the service is confusing. The people are nice enough. They will answer your questions and refill the machines, but this is not the place to come and expect prompt treatment. They are in the Howard Hughes Center so one would think that they have stronger customer service than at other facilities in town. That is not the case.
I came in for copies early one morning and waited for 10 minutes to be helped. Anyone at a copy store before 7:00 likely has an emergency job. So I am sure that everyone there (3 of us in total) was on a serious time crunch. Once rep was helping a gentlemen with a project and the other was dealing with a phone order. And both acknowledged me while I waited at the counter. But projects and special orders can take quite a while. As can extended questions about procedure or how to use a piece of software or technology. If I want to pay for goods or ask a quick question (I wanted both), I should have been accommodated. I’ve often found the machines to be low on paper and you then have to wait for a service rep to help another guest with a project before getting a paper refill. The person in the process of spending money should be serviced as quickly as possible.
Tension: I understand this facility has to accommodate both «high» and «low» end clients because of its location and hours of operation. And I could sense an effort to provide strong service (being acknowledged, the gentleman cleaning up was VERY professional), but there is still a ways to go. A space like this must juggle the needs of its helpless technology users (and every customer in the place seems to be utterly confused about technology) and the needs of paying customers ready to spend money and leave the premises.

This store is located in between Bahama Breeze and Gordon Biersch, and right next to Starbucks, facing Paradise. If you’re familiar with this area, there are several ways into and out of this place.
If we can’t drop off packages at the fed ex– express dropbox nearby, due to a missed deadline (4 pm) or the size of the package can’t be placed into the dropbox (too large), this is where we go to drop it off (it’s usually the runner/​concierge, me, or another member of the office team) — the deadline here is 5:45 pm. If it can fit, just place the envelope into the dropbox located near the entrance (all the shipping supplies are located in the general vicinity here). If it can’t fit, get in line to drop it off with a rep. It’s ready to go, because I prepare the shipping labels online with our account. This location is convenient for me, since it’s on the way home.
Express, Ground, Package supplies available, Packing services, FedEx Return System, Location accepts cash, Saturday service, and SonyPicture Station Direct Mail Services. Open 24 hours, 7 days a week. Latest Express drop-​off is: Mon– Fri 5:45 PM, Sat 3:30 PM, Sun No Pickup. Latest Ground drop-​off is: Mon– Fri 6:00 PM, Sat/​Sun No Pickup.
Super Convenient.