Kirby Company Service of Las Vegas

Excellent little shop, just a little difficult to find the first time but well worth finding. We had 3 electric turn table motors repaired. Work was done quickly (not even sure they were repairable when they were dropped off) and at a very reasonable price. They obviously can repair more than vacuums and in the future we will take any electrical appliance we do not want to replace to them for an opinion as to if it can be fixed. Service was excellent, interaction with the staff was great. Highly recommend at least checking with them before disposing of an appliance you like and want to save. Our little motor driven turn tables were not easily replaceable and all are working fine again.

Two people walking into my garage and personal space saying «we will clean one room free» and two hours later nothing being done is not ideal. We moved furniture and had my kids watch in excitement only to be disappointed. The foam they used got all over my tile AND turtle tank and all I got was «you won’t see it when it evaporates», definitely not true. They took out my own personal vacuum and dumped it’s contents on my floor and did NOT clean it with the vacuum they are trying to sell. Not one thing was cleaned during this process, only a mess I had to clean myself. I have seen this same vacuum and model online for $ 320. It was obvious (after lowering the price from $ 3000 to $ 1200) that they just wanted this trip to San Francisco that they kept raving about. This is no way to sell a product. I felt invaded and not impressed.

A one hour fix. You can’t complain. A little pricey, but so was the original machine. Over 20 years old and it still works like new. Much greener to fix a quality made in the USA product than buy cheap foreign crap and replace it every two years and get less performance. Technician was knowledgable, polite and helpful. $$$ but worth it.

First, let me say that the guys here know their stuff when it comes to vacuums. Ran by a Kirby salesman-​turned-​technician, you’re going to find out things about your Kirby you probably didn’t know (or at least forgot). And they don’t just service Kirbys. Any of the high end vacuums can be serviced by the guys here.
In this day and age, you really don’t think about a vacuum being serviced. Because folks are more likely to spend $ 100 on a cheap one that they know will need to be replaced in another year. But with the quality, good vacuums that a few of us have, we’d like to keep them in great running condition (after all, that’s why we have the nice ones, right?). Well, I found out that they offer a service for a Kirby that puts it back to factory condition. With a one year guarantee on it to boot! And due to it being used formerly in a smoking home (my mother in law), the Kirby started to have a faint whiff of smoke when I ran it. (I didn’t smell it, but my wife did.) Well, did you know that your Kirby bag can be sent out to be cleaned and sanitized? I didn’t! But poof! No more smoky smell!
I suppose what I’m saying is if you have a Kirby, these guys are a great resource for knowledge, parts, and service.
And if you don’t have a Kirby, you can actually buy a used one here! For WAAAAAAAY cheaper than the new one would cost you.
Great vacuum at a great price, and great tune-​ups make this a vacuum to hand down through the generations, really.
I used to be one of the people that thought it was like an Amway product, and now I’m a believer in the Kirby product. And this shop too.

I took my vacuum in for repair and was told it would cost no more than $ 35 to repair it. Several days later I get a call saying that it’s possible that the piece that was needed to fix my vacuum would not be found due to it’s discontinuation and I can trade it in for another vacuum in their shop. I traded my vacuum in and paid $ 40 for a used vacuum and was told I had a 1 year warranty on it.
Needless to say… the used vacuum I purchased from them broke within 2 weeks and then he calls me saying that he was able to locate the piece to my old vacuum and offered my old vacuum back to me for $ 35. WHAT? So I took the POS that I bought used from them back and he completely ignores me when I say that he stated I had a 1 year warranty on it. I asked to give it back and take my old one in return. Nope. He still charged me $ 25 for my old vacuum WITH the trade of the vacuum I had just purchased from them. So in the end I came out of pocket $ 65…$ 30 more than I expected. I’m wondering if they do this often… tell people they can’t locate a piece to your vacuum and offer to trade it in and pay for a used one and then come back and tell you «hey I fixed it after all… want it back for $ 35». Then he tries to convince me that I need 2 vacuums so I should have the one that he just sold me repaired with them for approximately another $ 35. Makes no sense.
I say that if you’re going to deal with them get your promises in writing. My old vacuum is now making a noise after only 2 uses after buying it back from them. By the way, their store is cramped to where only 2 people fit in the front and it SMELLS like cigarette smoke and dust everywhere. For being a Kirby shop I would expect they would have at least the carpet clean… they are in fact selling and repairing vacuums!

Great service! Took our Kirby in for yearly service and the vacuum was ready that day. The owner even gave me suggestions on how to keep the cord working properly. Gave me advice on our other vacuum as well. He gives free estimates for all models.
Only downside is the location. It is hard to find, and to be honest, it looks a little sketchy from far away (it is not).
Definitely go here for good work on any vacuum!

Not just service but great tips and help to keep problems from happening again.

Great service! Our old kirby vacuums run like new. Very reasonably priced.
Will definitely go back.

Great Service, Honest and Knowledgeable business. It’s nice to find a repair company that deals honestly with their customers. Unfortunately that can be rare. I’ve gone to this store twice now. Once when I needed to buy a replacement cord for my Kirby G4 and this last time when my Kirby had a cracked fan. They fix not only Kirby Vacuums but other brands and small electronics, carpet cleaners and pretty much anything with a plug. When I brought my vacuum in Jerry did a great job letting me know what he would be doing and even had some examples of motors showing various levels of wear.
I’m fairly competent at repairing things and like to do the repairs myself to save money. Last week my Kirby vacuum got very loud and after researching on the internet I found the cause was a cracked impeller fan. I researched the part and looked on YouTube to see how to replace it. The repair was kind of involved. I called Kirby Services and spoke to the owner, Jerry. He said provided it was the fan he could fix it for $ 25. That was very reasonable and since I hadn’t had the vacuum serviced in a while I thought I would have that done as well. They were having a service special and the cleaning would be another $ 75 which included a new bag and replacing all the motor brushes. YouTube also has videos showing how extensive the service is. Let me tell you, they’re earning that $ 75. By the time they’ve got the vacuum broken down far enough to replace the brushes it’s just a bunch of tiny parts.
My vacuum came back working as good as new and was spotless. I’ve marked my calendar to get the vacuum tuned up again next year. I’ll be back then to let you know how things go but I’m sure it will be the same great service I received last week.
If you have something in need of repair bring it here and you’ll get an honest affordable repair.

If I need parts for my Kirby Vac I go to this place instead of ordering parts online. The store has most parts that i need for my Kirby. The owner of the store is very friendly and helpful.