A-1 Vacuum & Sewing

We got all the parts we purchased home, but central vacuum did not work right (system’s power wasn’t engaging the way it was supposed to). Called Shawn, he scheduled someone to come out to the house the next business day. Technician (Fredo) was very friendly — had the problem fixed in minutes (bad wiring). Since it was a simple fix and I had already spent a bit of money on parts, there was no service fee for coming out! VERY pleased with the customer service — thank you A1!

I brought my old vacuum in because I needed it fixed. I did not want to buy a new one, but for the allowance they were giving me on my old vacuum one made up for it. I needed attachments, so I bought a new Panasonic canister vacuum. It’s awesome. I got it new for $ 99. I’m a happy camper! The staff were ALL nice, and wonderful.

I love family businesses and this place is no exception. Shawn took his time and explained the procedure for my new sewing machine and helped me decide on supplies for my new hobby-​quilting. If you purchase your sewing machine, you get free instructional classes

I own a Hoover SteamVac SpinScrub® 50. We have had the cleaner for about 3 years now and I LOVE it. Just recently, the trigger that is located in the upper handle assembly (part # 48 663 237) broke. I decided to take my Hoover SteamVac SpinScrub® 50 into one of the local authorized Hoover dealers for a free diagnosis. The owner determined that my problem with the trigger stemmed from the upper handle assembly part BUT said unfortunately he did not have a new upper handle assembly part in his stock because Hoover (based in Ohio) has that part on back-​order. I phoned Hoover myself and confirmed that this part was not available until 8÷19÷2013 So, I began calling a few other local authorized Hoover repair dealers to determine if perhaps some other local authorized Hoover repair dealer might have the upper handle assembly part in their stock. I spoke with a woman @ A1 Vacuum & Sewing Center who checked her inventory and told me that they did indeed have a upper handle assembly part available. The next business day I phoned A1 Vacuum & Sewing Center again to reconfirm that this part was in their stock. I spoke with the owner (who said he had been in the vacuum cleaner business for 50 years) who told me that my diagnosis from the first local authorized Hoover dealer was incorrect (how he would have known this is impossible as I never mentioned the business name) and that I would have to bring in my machine to him so he could have a look at it. He offered the diagnosis for free as the previous vendor had but I politely refused because I had already just had one done. I asked him simply if he had this part available because the woman I had spoken with at A1 Vacuum & Sewing Center the day before had confirmed that they did have this part in their stock. Again, the man insisted that I must bring the machine into his shop personally in order to determine that. When I offered to give him the part number for the upper handle assembly, he said he did not go off part numbers! Thinking this was odd as he is a authorized Hoover dealer, I offered him the model number AND the manufacturing code instead which he begrudingly took and placed me on hold to go look for the part. I was kept on hold for almost 30 minutes and then my call was sent to a voice mailbox! I hung up the phone and dialed him back directly to find out what had happened to my call. The phone was answered by a younger gentleman who refused to look up the part and told me that the only way he could help me was if I brought the machine into the store myself! Now, if this is how a authorized Hoover dealer conducts business, I want NOTHING to do them. I am soured by the frustrations of being told they did have the part and then told something different. Their customer service stinks so I can only imagine how their services would have been!

I bought my sewing machine from these guys 5 years ago. Very high pressure sales. When my machine started acting up I took it for them to have a look and they wanted to charge me $ 125 to remedy the problem! I told them I would have to shop around and they wanted to hold on to my machine. I literally had to ask for my machine back at least 4 times. I do not appreciate the awkward position they put me in or their high pressure sales. I took my machine up to Vac & Sew on Sahara & Jones and not only did they fix it on the spot (I was not in the shop longer than 10 minutes) but replaced the thread holder I lost or left at A-​1 for a total of $ 20! Machine fixed, part replaced for $ 20 total! Pretty significant difference in price. It’s a shame that they are trying to take advantage of their main clientele, women! Do your research before trusting this business!

Shawn was awesome & gave me a breakdown of what needed replacement w/​o harassment & sales pitch!

I am a long time resident & a daily sewer. I have 5 sewing machines (3 Kenmore 2 Singer) & a (Pfaff) serger. Thankfully I have never been able to spend a dime with either location. It seems whatever I’ve needed or needed done, was at the «other store». When I’ve gotten estimates for machine maintenance (preventative, of course) on my daily drivers, to save myself a little time, I’ve been quoted outlandish amounts w/​«plus any potential part replacement cost «. Keep in mind, they run just fine, not broken, just maybe dusty/​could use a little oil… I’m talking multiple hundreds, depending on the machine. Not to mention the shaming/​disgust for being a loyal Kenmore user. I make a living on these machines & they want a piece of that & scoffed at the makers I’ve chosen to use to make the money they’re asking for. If you need anything sewing related, do yourself a favor & keep looking.

I purchased a Janome sewing machine as a gift. This was my second Janome purchase at this store. The other day I purchased another NEW Janome as a gift for my wife. I paid cash for the machine and accessories. (NO TAX Mr. IRS), They told me they would have to get it in for me from another store. The next day they called and told me to pick it up. The machine came in a used box, opened and taped several times. It was a used machine. They claimed it was new. Total lie. Accessory items were missing from the order. They tried to give me a floor sample. I wanted a new one — not a dusty floor model. They said they would get me a new one. The next day they called me and said to pick it up, but it was the same crappy floor model put in a odd shaped box. They refused to give me a refund for the used stuff they sold me as NEW. I could have order a new machine online with free shipping for less money and less grief. I took the items and told the owner I would never shop here again. Do not trust anything these people say!

Location off of Sunset and according to the website same business different location.
I am so sad about this place. My husband and I did our do diligence before we took my favorite shampoo machine in for repairs, so when I finally received a phone call with the estimate I was really disappointed at the dishonesty. I mean I totally expected some (just like a car dealership I figured) and I was aware there would be some up selling going on but it was just to much for me.
First, when we took the machine in I was already using it once or twice a month (new puppy sick kids you get the picture) so I knew with full confidence the only part on the machine that was broken was the attachment for the upholstery cleaner. And I explained to the guy when I dropped it off that the only part I wanted fixed was that attachment, I even showed him.
Also to back up a bit my husband and I myself had just taken the machine apart and cleaned it inside and out a week or so ago as we do every three months, so I also know that there were no broken part’s any where else. (By the way I’ve had it for 3 years now)
When my attachment stopped working I died because I use this a lot so the very first thing I did was jump online to hoover and educate myself on the «ins and outs» of the machine.
I read blogs, asked questions and spoke to a tech online for help.
I came to the conclusion that I really didn’t want to deal with trying to replace the hose attachment piece that’s on the machine it self so I would just take it to a service center.
When the tech called me back he told me
1. They don’t sell just the piece at the end of the hose, you have to buy the entire hose piece for 50 bucks — not true I was going to order it online for 4 dollars right off hoovers website
2. There was a piece on the bottom of the machine that had to do with the brush that was broken and it wasn’t spinning on the carpet right (I believe he said 80 bucks) — ummmm ok what piece because its a monster machine and I love it so I have replaced those brushes and just cleaned them last week and it was working just awesome as usual?
Now, he explained one other thing wrong with the machine and I’ll admit at this point I wasn’t listening anymore so I’m not sure what he said I was just thinking of getting there as quickly as possible to get my machine because now I’m being told there are other broken parts on there that were not there when I dropped it off.
So after all this I’m going to pick up my machine in the morning and will update you on the condition of my machine upon pick up.
I would totally recommend taking your machines to another repair place because these people are flat out liars.
I would advise reading Google reviews as well I know I should of read the reviews on Google first that’s for sure.