Ilori

Excellent customer service ! The best selections on eyewear !

This is a review for their old location at Fashion Show. I haven’t been to the Crystals location yet.
Their selection of Tom Ford sunglasses was much broader than what Saks and Neiman Marcus carried. They had some styles hidden away in drawers, so be sure to ask if you don’t see or cannot find what you want.
I received excellent customer service here from a salesman, who helped me find a perfect pair that didn’t make me look like I had a unibrow or rest on my cheeks. He informed me of their «bring back the broken pair and get a discount on a replacement» warranty, a feature that Saks and Neiman didn’t offer. My purchase was packaged in a fancy maroon-​purple net cloth-​like bag with ribbon (they’ve since switched to black paper, from what I’ve received at the local Ilori stores), and he included all of the relevant Tom Ford packaging (case, lens cloth, warranty card).
I love my rose gold Tom Ford aviators, and they’ve held up incredibly well over the years, despite falling several times on to concrete! They’ve outlived cheaper plastic Armani Exchange (stores say they can’t change the nose pads) and 7 for all Mankind (coating was peeling) pairs, and are more versatile than my Burberry pair. Their fuzzy brown velvet-​wrapped case broke at the hinges though. Happily, a saleswoman at the Scottsdale Fashion Ilori gave me an extra Prada case they had lying around, so my treasured shades continue to be safe!
Don’t be afraid to ask for a free cleaning. They also have (had?) an unlimited refill travel-​size lens cleaner spray bottle, though it sadly (for a guy) looks like a lipstick case. Another option is their gel spray cleaner that seems to work better than the liquid sprays.
I have been told I «look like a cop» in my Tom Fords, and I take that as a compliment!

Cool people and fast services. We well my boys bought dun sun glasses tom ford. They are in love with them. While I got my self some cartier santos limited edition sunglasses.
Nice place had a great collection of sunglasses

they are no longer at the fashion show mall :(i only know of the one in the cosmo now

Tanya was awesome! This chic eyewear boutique located inside Fashion Mall on the second floor near the Yellow Parking garage entrance is awesome. Eye doc on premises too. Tanya was friendly, polite, patient. They have Oliver Peoples prescription eyewear here. I couldn’t find them at Lenscrafters or Optic (also located at this mall) Tanya was attentive without being overbearing. No high pressure sales. I swear I looked at all the frames here and although I still couldn’t decide on prescription eyewear to buy, she was still very courteous.
Bonus on this shopping day? Just saw Cilo Green walk by!