I was having trouble finding time to resize my new watch. Called around, and this was the only place I could find that opened late on a Saturday(9pm). I was quoted $ 15 over the phone. These guys got the job done, and if your schedule is hectic, they might be the only choice you’ve got. I’ve deducted stars for two reasons. 1– they ended charging me $ 20 instead of the quoted $ 15, saying my watch had a more difficult pin and collar system to work with. I didn’t feel like arguing over $ 5, so I paid it. This wasn’t some expensive watch, just a Seiko automatic diver. 2-I specifically asked for 2 links to be removed from one side and 1 link to be removed from the other. They got the number of links right, but the sides mixed up. I didn’t realize until I left, and didn’t feel like going back to argue to have it corrected. Lastly, judging by their equipment, there’s a limit to what kind of service they can perform. Pretty sure they won’t be able to regulate automatic movements, or pressure test cases. I’m guessing, but I saw a dremel, so I guess that’s how they polish bracelets. Maybe they’ve got more equipment in the back I couldn’t see. But judging by my experience with them, I’ll continue going to Anthony’s watch repair, for more serious watch work.