Hibiscus Spa

I found this spa on Groupon. My sister and I wanted a spa day but they were all booked so we just got the day pass without any service. It was really nice! We had the outdoor jacuzzi and pool to ourselves. The lounge chairs are very comfortable and access to towels was nice. We went into the locker room for a nice steam after swimming and then took a hot shower in those big stand in showers. Only thing I thought was odd is that they have shaving cream in all the showers but no razor blades anywhere. Are you suppose to bring your own? I would recommend that they leave hair product in the locker room and more than one conair blowdryer but other than that it was a very relaxing and Inexpensive experience. We will definitely be back to try a massage.

I had a good 50 minute massage Swedish style. Polite staff and the facilities were decent though small by Vegas standards for a casino. There was a locker room and steam room which I didnt have time to use.
The value was good as I had a groupon.

Upon checking in at 4:30 on a Friday with the bride for a massage to begin her bachelorette weekend, we were greeted by I believe Rachel and Whitney. The matron of honor had purchased a groupon for the bride’s massage and a spa pass for me to use.
I must say that both women were very friendly and welcoming to us and made sure to show us around the spa. I opted for some sauna action while my friend got her massage. Even the robes and slippers we used were very comfortable and cozy to walk around in.
My friend said that Marcella did an excellent job working her shoulders out and even read «deep into her soul» about herself as a Pisces and her husband.
It was very relaxing for us both and almost made for a rough start to a Vegas weekend because we were just so relaxed and not quite ready to party!

when i Vegas, i liked to find hidden gems. i like the incredible places that aren’t obvious, deliver the max potential possible in this ridiculous town, but also aren’t quite as expensive. Hibiscus is that. luxurous facility worthy of being in a St Regis, but totally approachable and inviting. the property itself is a bit off, but don’t let that fool you. Westin is a reliably great brand worldwide, and Hibiscus Spa is a strong 4 star spa under the roof of a strong 4 star brand, and you’ll get the attention you really deserve. love it, ask for Rachel the Mgr and tell her how you love place. oh yeah, parking is usually really easy too — just off strip in the shadow of the High Roller.

Omg!!! Received the most amazing facial from Amber!!! CANNOT WAIT TO GO BACK! My skin feels amazing soft and hydrated. She has the perfect touch for the scalp massage ooooooh wow could’ve fallen asleep right on her table.
The Swedish massage I got from Cindy was absolutely perfect. I regretted getting the 50 min instead of the 80 minute massage. Without a doubt I will be back to experience their different massages and facials ^_​^
I’ll be back soon ^_^

Purchased two Groupon deals– one massage and one massage/​facial combo.
I love that the whole facility was available for our use for the whole day. Pool/​jacuzzi, steam room and sauna.
The entire facility was immaculate and the staff was so professional, friendly and welcoming.
We will be back!

Amazing customer service. Jeniva and Whitney are awesome! Best pedicure ever. She was so detailed and caring! So happy and impressed. It was a very relaxing and comfortable experience! I highly recommend this spa to everyone! I can’t get over how all the employees went above and beyond to satisfy our needs. Thank you!

Ask for Cindy!
I booked this using a Groupon and had reasonable expectations which were all exceeded. I booked my massage for the last day of my vacation to «recover» from the delights of Vegas and it was one of the smartest things I’ve ever done. My massage was excellent! Cindy really knows her craft, and I was a puddle afterward. I really like that she has a quiet, calm presence.
The relaxation room was wonderful; I read my book and had tea and an apple while I waited. I wish I’d gotten there an hour prior so I could have sat in the sauna but I sure enjoyed my 20 minutes in there after my massage. There was also a steam room but I prefer saunas. Since I was planning to catch my flight home that afternoon, it was so nice to have a huge shower to clean up in, with fluffy towels and robes.
Next time I come to Vegas, Cindy is getting a phone call!

Had a fun and amazing experience here yesterday! As hotel guests, we had the opportunity to enjoy the spa amenities for free :) Came here after a dip in the outdoor pool of the hotel. It’s quiet, clean and has friendly service.
At the front desk, give your name, room number, and sign the sign in sheet. You are given a key to your own locker that has a robe and disposable slippers to use. Bathroom has complimentary small individual mouthwash and lotion. Vanity area has nice mirrors, small clear packs (containing a file, 2 cotton balls and 2 q-​tips), hair dryer, sanitation station, hairspray and deodorant spray. Shower area has about 6 stalls, each equipped with shampoo, conditioner, body wash and shaving cream. All of which I got to use :)
I loved the steam room! It was my first experience ever and enjoyed it. I sat and laid down on the upper level which had a little bit more breathing room for me lol. It had a eucalyptus type smell. Then hopped over to the sauna, then hit the showers.
After getting ready, we headed over the relaxation room, relaxed on the couch, read magazines and enjoyed some complimentary hot tea with honey, and lemon water (which is located down the hall for you to choose).
I felt soooo relaxed and rejuvenated afterwards :) Would totally stay at Westin any day because of this spa!

Had an amazing time getting a facial today. The staff were all so friendly and my therapist was so informative. She walked me through all the steps and gave great advice about my skin. The women’s locker room has everything you can imagine… sauna, steam room, showers, bathrooms, vanity area, and a changing area. Loved the service and will definitely be back!

Nice, clean, quiet intimate spa located inside the Westin. Kelly gave me my massage, and it was one of the most relaxing I have ever had. You have access to steam and dry sauna, plus outdoor hot tub. The locker room is really nice, and the relaxation room is comfortable. Will definitely be back.

For our anniversary I took my lady to Hibiscus Spa and she was extremely happy with the service she received during her massage and facial. Aleisha was specially helpful. She was very professional with a great personality. We will definitely come back!

The WORST ever! Confused ladies working at the desk and messed up on all 4 of our appointments. All she kept saying was that she was sorry and couldn’t do anything about it. RIDICULOUS!

My first spa visit ever, I’m definitely a fan. Had a really great 50 minute couples massage, enjoyed the sauna and steam room, and the customer service was excellent!

Thank you Kelly for an amazing Massage ! My fiancé and I did the couples massages, we used a groupon and we both left feeling so relaxed!
Kelly was very informative and checked pressure and temperature making sure I was 100% comfortable. The vicinity was clean, newly remodeled and quaint.
We will be back.

All the attendants and therapist were friendly and accommodating. The facilities were very clean and well kept. My only recommendation would be more supplies on hand like razors in the showers.

There were a few Groupon deals and I debated which spa to checkout. I called a couple places, and after talking to Alicia at Hibiscus, I decided to give them a try. I’m so glad I did! It is an absolute hidden gem! Just a heads up tho. It is located at the Westin hotel, a block or block and ½ off strip. The hotel is a bit on the meh side (I prob wouldn’t stay here), but as soon as u step into the spa lobby the environment completely changes. Everything seems so fresh and new. My Hibiscus Spa experience was excellent! Worth taking a short cab ride or a quick walk from the Linq area.
Facility/​Amenities —
Looks, smells, and feels new. They have a steam room, dry sauna, 4 shower stalls, 3 bathroom stalls, 3 sinks, and a small vanity area for 2 people. I didn’t checkout the outdoor pool/​spa area so I can’t comment on it, except that I saw some folks headed to a pool somewhere. They have most of the typical spa toiletries available (except for hair bands), but if you don’t see something (e.g. razors), just ask one of the attendants. They’ll prob have it in their supply room.
Massage–
I got an awesome massage from Lynn. I usually get a massage twice a month and told her my specific needs. She knew exactly what I needed and was able to come thru exceptionally. I’ll def ask for her again.
Customer service–
I had a few questions about the Groupon deal. I wanted to make sure it was valid and they had time slots available for it. Alicia was very knowledgeable, polite, helpful, and scheduled my appointment. She informed me that she wouldn’t be here when I checked in but that Geneva would be here to take care of me. And when I checked in, Geneva was there, offered to hold my luggage in a secure place, and showed me to the locker room. I also ran into the Spa director, Rachel, who was very involved in helping replenish the water, toiletries, etc for the guests. She and I chatted a little bit and it was nice to see someone in management being so hands on and present. I def felt the customer service here.

Good massage & nice spa but terrible customer service.
I booked my appointment over 6 weeks ago after my husband got me a groupon for a 50 minute Swedish massage for when were came to town. The groupon said to call & mention the deal so that is what I did.
After a great massage I went to check out & reminded them of my groupon as I pulled it up on my phone. i was told they had no record of me wanting to use a groupon so I could not use it. i said I must have mentioned it, & I was told if I had mentioned the groupon they would have sent me a confirmation email. I went through my emails & found it, but when I pointed out the email I was told if it didn’t mention the groupon then I must not have said anything about it when booking.
I asked if I received the massage the groupon covered & was told yes. I said I didn’t understand the issue then. Couldn’t they scan my voucher & get their money like every other business that offers groupons? I was told it doesn’t work this way. I have used groupon before & that is exactly how it worked.
When I still asked why I couldn’t use my groupon & the company still get their money, the employee said she wasn’t able to reach the manager to ask if she could accept it. The employee did call the lady who took my appointment 6 weeks earlier & she said I never mentioned the groupon. Really? She remembers our conversation from amongst all the other appointments being made in the last 6 weeks?
She said since I ran the half marathon I could get a 15% discount runners received & I could get a refund from groupon. She explained I would only be paying $ 7.50 more.
Well since groupon only likes giving credit it is not like I will get a refund. I will have to buy more groupons & risk whether or not the business will accept it. So as of now i am out the cost of the massage plus $ 90.
So despite this being a lovely spa, when i am back in town I will patronize another location. If they don’t like groupons they shouldn’t offer them.

I had purchased a Groupon for a 50 minute massage and when I called to make an appointment, Whitney at the reception desk was able to fit me in. They offered a generous 20% off for an 80 minute massage, as I wasn’t able to use the Groupon at that point.
My masseuse was Marcella, she was WONDERFUL. My Back and neck had been very tense/​full of knots from sleeping on too soft pillows. She listened to my requests and also made sure I was comfortable through the massage. I felt so relaxed, it was truly the best massage I have had in my life. Since I still had the Groupon, I called back the next day and Whitney got me in with Marcella again for the 50minute massage. I was still tense in my shoulders from the soft pillows, and she brought out the hot stones to try to loosen them up. WOW, that was wonderful! She was very easy to talk to and I enjoyed our conversation (I usually don’t chat while having a massage, I like the relaxing experience — but I had that the day before!) Thank you Marcella, I truly enjoyed the massage and it was a pleasure to meet you! Hope you make it to Seattle soon :)
Overall, I found all of the staff to be extremely polite, accommodating, professional, and thoughtful. If I lived here I would frequent this spa often! I didn’t use the showers or sauna that was available, but loved having a robe and slippers to change into for relaxing!

I got my massage this morning by Shamra S. I can’t begin to express how awesomely amazing she is! Last year I had a massage at Cesar’s Palace spa and that one doesn’t compare to the Westin massage I got. Shamra was very professional she gave me pointers on what to do for my sore neck after I go home. she was so sweet and she really took care of me she was absolutely professional and amazing at what she does her hands r like gold! When I’m back I will defiantly see her again! The ladies at the front check in desk are super sweet too just the absolute best customer service ! Amazing time at the hibiscus spa! I have to encourage ppl staying at the hotel to use the early bird special and receive 20% off services ! Best $$ I’ve ever spent in Las Vegas lol!