Paris Spa by Mandara

I got a package of the fire and ice massage and mani and pedi for $ 300
Positives: friendly staff, relaxing atmosphere, trendy décor, fire and ice massage was AMAZING and not something you can get back home. They did hot oil, menthol and then hot stones, one of the best massages I have ever had
Room for improvement: the Mani pedi– while the therapist was very nice (I give her 5 stars) the service was average at best. Nothing spectacular or different and the same thing I can get at home for half the price.
Overall I think even with the package discount the place is way over priced for the services. If I am going to pay premium prices I expect premium service. While I enjoyed my time it was not an overall amazing experience… I can get the same at home for much cheaper

Seems like everyone here is stinging over the mandatory gratuity. The massage I received was from Mary and I had a great time. It was 75 minutes of bliss. If anything I kept stressing about how much time I had left because I didn’t want it to end especially since I wasn’t feeling that great the past couple of days. I came with my 2 sisters; I was the first one to be taken to my room and the last one to come out so I was never rushed. We came early in the morning so there weren’t very many people there and we helped ourselves to some fruit, water, and fruit juice. I had the hot rock massage for the very first time. Most massages I get are deep tissue or trigger point so this was an extremely relaxing experience. The steam room felt wonderful and was a great end to my spa experience at Mandera.

Two girlfriends and I booked appointments at this spa on 11÷23÷15 while on vacation and staying at Paris. We took a risk, having read other negative reviews, but assumed things must have improved. We should’ve heeded the advice:
The good: We all very much enjoyed our services, which consisted of facials and massages. The treatment rooms were clean and the staff was professional. They also took our SpaFinder gift cards without issue, and I’ve had problems at other places with limits or certain services. The waiting area with a sofa and magazines was nice enough, calming with tea and complimentary beverages, but I’ve seen much nicer.
The bad: Even though the spa was running «specials» I couldn’t find them online and had to call to book appointments. The appointments were scheduled at different times than what I was told and the confirmation I received. Only 30 minutes, but still not correct. We were also told upon check-​in that we would have to pay a full 20% gratuity on the normal cost of the service, not the special price. For my massage/​facial combo, this was $ 120 difference and I had to tip an extra $ 30. When shoes are on sale, I don’t pay tax on the original price, only what’s advertised and purchased. This was nuts to me, and since when are gratuities mandatory? I lost my Zen the minute I checked in. I shouldn’t be forced to pay a $ 70 tip on a $ 189 special; it should be 20% of the price, period.
Also, the robes were thin and didn’t have pockets for your locker key and the rubber shoes provided were cheap and not as nice as others I’ve seen. The worst part was how DIRTY the common areas were. They have a decent area with a Jacuzzi, steam room, sauna, bathroom, getting ready area and showers. The shower had hair in the drain and another clump of hair in a pile on the tile. The sauna was okay, as was the Jacuzzi, but the steam room, the part I like the best, was absolutely disgusting. Hair and dirt all over the floor, many missing and cracked tiles, a super gross moldy smell, I couldn’t even sit in there for 2 minutes. This place is in desperate need of repair. In the condition it was, it should’ve been shut down for maintenance.
Overall, not worth the price paid. Spas are premium, luxury purchases and the whole experience should reflect as such. Mandara at Paris fails miserably in that regard.

Ok spa, ok massage– hubby & I took advantage for the massage special when we checked in. Hubby said his massage was great– he didn’t take advantage to the steam-​room or showers. I had a good massage with the most talkative masseuse ever. I was looking forward to a big «unwind» but instead I got a great massage, but I now know which muscles are causing me issues & what to do to help me keep from knotting up so it was educational… lol all in all for the bargain price they gave me it was worth it. I took advantage of the steam room, the sauna and the whirlpools and the showers. Not the most amazing spa but it was nice for I found the pricing fair & the facility nice.

This was very good massage. Forgot the lady who did it but she was amazing. Went back the next day and help said it was open they were unfortunately closed. Upset me because I came all way to check. But besides that the employees are very nice. And helpful. And my massage wait went pretty quick.

my mom and i decided to do a spa day while she was in town visiting me. she stayed at paris, so we chose this spa for the convenience. our first concern was that it was so expensive, but we decided to do it anyway. seriously… extremely overpriced!!! she got a massage while i got a facial. our appointments were scheduled for the same time. she went in for her massage, while i sat there for 30 minutes without anybody informing me that my appointment was going to be late. i finally got up to ask, and waited another 15 minutes until they took me in. we left right after my facial was done because the place was kind of just dingy and there wasn’t much there. the hot tub area was actually dirty. the facial was okay. my mom did enjoy her actual massage (hence the second star — and that’s being generous). will not return; have definitely experienced much better, less expensive spas in vegas.

This is not a review of the spa services and quality but rather costumer service and unreasonable pricing. My husband and I bought 2 vouchers for a massage from Groupon. When I called to make an appointment, I requested if we could be in the same room for our message. The receptionist said that it would be an additional $ 197 charge because couple’s massages are «a la carte». What? It’s the same service! On top of that, they will charge a 20% service fee, which will come to another $ 100. So not worth it. Spend your money on a show instead.

I have always stayed at the Paris Hotel and have enjoyed the spa on several occasions. This last time was extremely strange to say the least. I had a great massage therapist until she sat down above my head to massage my shoulder and neck. During this time she continued to fall asleep and nod off and on. I even opened my eyes to see what was happening and noticed her nodding off. Maybe there was a legitimate reason why she was so tired but I did not consider it professional at all, especially when you pay their prices. I spoke to the lady at the front desk about it and she stated she would look into it and call me that day. I never received a call or any explanation for them for ignoring my concern. Extremely disappointing!!!

I love a good massage so while spending the week at Paris I decided to indulge. There weren’t many openings for a Wednesday, so I was happy to get the slot that I did.
The place was quite full: about 4 other women checked in at the same time that I did. The front desk staff was very accomodating as I made changes to my services upon arrival. I was happy to get paired with Ovid Owens.
Ovid gave THE BEST deep tissue massage I’ve ever had. Which I guess I should have expected: it was about three times the cost of what I’d usually pay for one. It was a gift so Im not complaining. He was knowledgeable and made suggestions based on my skin type/​color and even demonstrated the products on me.
Due to the price I probably will be reluctant to stop by on my own dime in the future.

I really liked this spa a lot! I got a body wrap and scrub, the milk bath option and it was divine! I took my bridesmaids and girlsfriend’s here for my bachelorette party weekend and we hit this spa and it was great!
The service was nice. I had a coupon for 20% off in my room, so that helped a lot too! The chairs in the lounge are super comfy! My massage was heavenly and my therapist was super nice too! I wish I remembered her name!
The check in process can be a little cumbersome and took quite a bit to check in 5 people, and check out for that matter, but the service was wonderful! Will definitely be back!

This review covers conditions at the Paris Hotel/​Casino Spa as of Mid December 2014, supposedly there is going to be remodel in 1Q15. Read on for some insider advice.
The fitness area, is standard with weights and machines. More of them are out of service than you would expect given the $ 25/​day «resort fee» you get charged for staying at the Paris. The fitness area is not managed by the Spa people, it is managed by the hotel. Blame the hotel operations people if there are any problems in the fitness area. There is free water and coffee here.
The spa areas have a locker area, toilets, showers (with free high quality Shampoo/​Conditioner/​Body Wash) steam room, sauna, and hot and cold Jacuzzi. The spa area’s are sex segregated, so you should be ok with seeing naked people of the appropriate gender. Lots of fresh towels are available, along with your complimentary bath robe, so keep it clean in the sauna/​steam room. The male side seems to be kept in better condition than the female side. For a nice treat, bring a can of vicks vaporub and use it in the steam room.
The chill out area has free coffee, fruit, and bottled water and juices. This is the only free water in the entire hotel, so load up on it.

Okay, spa is really nice, but…
Gym is literally packed all day long. In small space they put too much equipment, and half of it in my mind they could just skip.
Spa is good, they have sauna, steam room, jacuzzi. Sauna & steam room are really nice, but jacuzzi is dirty, both in the women & men ‘s sections.
And this is the next minus. They divided the spa into 2 parts. I came with my husband and had to enjoy our time separately.
What is really amazing in Mandara is the massage. They have highly qualified staff, very warm, and experienced about human bodies.
Next time when we will be in Vegas, we will come for sure, at least to get a good massage.

No clue why there are so many negative reviews since my time here was AMAZING. I went on a groupon and had the body wrap treatment, facial, massage. I felt incredibly pampered. The facility was nice and clean. The aesthetician gave me the best facial (and I’ve had many facials in NYC).

I stayed in Paris Hotel for couple of days one month and a half ago. The hotel is good but the problem is their SPA. Their employees don’t pay attention to what they do. My phone was washed in a wacher machine just because I left it on my robe when i went to the restroom. My phone was broken. I filed the claim but they just ignored it. They didn’t even answer me after I emailed them couple of times. Stay away from this place.

Update: Wow, really surprised at the very negative reviews. Yes, I have had more creative, fun stuff, but didn’t find anything wrong w facility. I have been to very high end spas. This was standard and as mentioned I liked the lounge… maybe they changed it. I have been in «doctor office» wait room ones… they do suck. Love people saying they are members at Massage Envy, so they know about spas… yeah, me too, I won’t step foot in one. You are paying for someone to rub lotion on you two months out of school.
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Was really surprised after booking a groupon to having two of the best services I’ve had in a very long time. I have been to many upscale spas, so a little particular. I loved the lounge area… perfect in layout, quietness, lighting, no tv, very comfortable chaise, appropriately quiet workers, etc… this is obviously a must for me… sets the tone. The rest of the facility was nice and standard… saunas and steams… no fun, creative rooms, but a nice standard facility.
My masseuse was skilled and professional, as well as my aesthetician. Aesthetician was knowledgeable and 17 yrs experience, not sure about masseuse, but she was not a newbie… Neither focused on «the sale» of upgrades and included things that many try to offer for add ons.
They did write down the products and say they were available in the lobby. This was also done in a tactful way and not a let me make some sales way. I did buy one of the recommendations, which is rare.
They did add the automatic gratuity as stated in the groupon, but I felt the services were excellent. I would recommend and return.
Since so many bad reviews, add for my own knowledge… LaShone was masseuse and Meru was aesthetician.

While I am only estimating by the fact that I was back dressed and ready to go a good 20 minutes before my friend who also getting a «50 minute massage» I figure I got about 35. During which I was talked to about my tattoos constantly, and he even made a comment about the ‘natural breasts’ on one of my tattoos! I had to tell him about 5 times it was too much pressure. They automatically add 20% tip to the already overpriced service (hello Las Vegas), so if you have a not-​so-​great experience you can’t even tip them accordingly. Which is why I suspect they do that, and why I have had not one but TWO mediocre (at best) massages. They know they are going to get a 20% tip regardless of their service. I stay at the Paris every year, and while I will likely stay there again next year, I will find another spa for massages.

Booked a last min spa on friday at 8am. Workout facility is decent. No bottle water in the workout room, just water dispenser. Good amount of treadmills and ellipticals. Room was a good temp. Good amount of free weights including bench press setup. The mens shower facility was clean but appeared outdated. There is a jacuzzi that was just warm and a cold bath that was just cool. The steam room was nice. The relaxation room was decent except that there was a leak in the ceiling that was in the process of being fixed. There were ample amounts of water (bottled), juices, tea, and coffee. By treatment was at 8:00 and they came and got me at 8:02. Im guessing my massage started at 8:05−07 and ended at exactly at 8:50. They are suppose to get you into the room and treatment started on the hour. The massage was just ok. You pay the same amount for this spa as you would with some of the other high end ones. I don’t think it is worth the value. You get to use the workout facility with your resort fee. This is nice.

Poor customer service at front desk. Demanded tip up front prior to service, would not provide service without groupon printed out, although voucher on phone. Was forced to wander around Paris shops to business office to print voucher as spa refused to print there.
I was also forced to prepay my tip. Brittany up front kept saying ‘you should have read your groupon’ about the 20% tip, not realizing that some people prefer to tip after depending on customer service. (When I did read the fine print, tip is added at check out, not forced on check in.) I guess Brittany didn’t read the groupon herself.
Once in the service was great. Too bad the front desk ruined the whole thing. Oh. And I left an extra tip (another $ 40 on top of the $ 87 the crumbs up front demanded) for the masseuse and esthetician Laurie because they were good, super professional and funny. I would go back and pay full price if I didn’t have to deal with the chumps up front.

*Patient with cancer was denied a massage*
Bottom line –if you have cancer, or are pregnant (or who knows what other medical conditions they will discriminate against), do NOT go to this spa. You will be treated unfairly. Please read below for full account and details.
My cousin, Aunt and I purchased a Groupon in July 2014 for an 80 minute massage and 60 minute facial at the Spa. We booked out appointments with no issues (my cousin opted to do the facial and massage in that order, so we could all get done at the same time to go for lunch).
My cousin and I both put «cancer» on the paper that asked if you have any allergies, medications that you are on and any medical conditions. At the bottom is a waiver of liability that you sign (yes we all signed it). She was denied a massage, but I had a massage. Discrimination or inconsistent practices? We were previously at same spa for massages in November 2013 with the same diagnosis. What changed in 10 months?
My cousin then asked for another therapist. That was not an option. She asked if she could get her money back from Groupon and was told that she would have to contact Groupon directly. When she asked if she could use their phone to call them, she was told NO.
The manager, Joyce, told us that the company policy said they cannot massage cancer patients. I stated I just had a massage and that we were there in November 2013 without incident. Joyce asked me if I put down «cancer» on my form and I said yes (as I did). She said, oh, that shouldn’t have happened. I asked to see the policy, but she could not find it. I said that there were NO policies on the website about medical conditions, nor was there any signage in the spa. She said this policy is similar for pregnancy –they do not massage for pregnancy. I asked to speak to someone at corporate who could explain this «policy» to me and the rationale behind it. When I called Samantha Rohlfing the same day, I spoke to her assistant. He took a message but I have not yet received a response.
The customer service provided by the massage therapist and the manager, Joyce was deplorable and they should be retrained in customer service. How, in good conscience, could you treat anyone, let alone a cancer patient, in this manner? My cousin has been battling cancer and wanted a chance to relax and forget about her problems for a mere 2 hours. You had to remind her of her cancer and then make her feel bad by discriminating against her by denying services. You made her upset and ruined her vacation as well as the rest of our group. Why would a manager of a spa do this after my cousin already had her facial and was waiting for her massage?
Her sister was there and is a physician. She knows that massage therapy in her specific type of cancer is therapeutic.
My cousin deserves an apology from this company and Mandara needs to change their policy to disclose any conditions for which services will be denied. You can’t tell clients when they are already at your spa or in the middle of your treatment appointments. That is a poor business model.
I will never step foot in the Mandara Spa at Paris again. Don’t be surprised at the lack of customer service.

Not bad! There’s a variety of work out machines and it doesn’t seem to be too crowded. My only complaint is that they don’t have a water jug to fill up water bottles with. They have lemon water and cups. Also, it took us about 10 minutes to just get checked into the gym. We had to wait while people finished making reservations on the phone and then we had to sign two waivers.