Hawaiian Airlines

I had the best experience on my flight to and from HNL!
First off the customer service is top notch. From the gate agent to our phenomenal flight attendants, all exemplified the true meaning of service. We were treated extremely well during the whole flight. I can’t stress that enough. Our flights were both right on time as well.
I didn’t want to pay for first class but I did pay a little more for the extra comfort seats. Well worth it! I know I’m short but I could stretch out my legs without them touching my bag under the seat in front of me. Sitting in 13A & B, my husband and I were very comfortable as the seating was arranged 2 — 4 — 2. So each side has two seats by themselves. Free tv, free movies, pillow & blanket, free full meal and outlets to plug in our accessories! Row 13 had the bulkhead behind us so no worry about the seat being pushed or kicked.
Hawaiian Airlines gave us an incredible flying experience. Mahalo!

Ok so our flight was las vegas to oahu at 1:55am and we went through many people (security, the skycap, the Hawaiian airlines person who checked us in… etc) no one tells us we cant bring our hover board on the plain and we cant even check it we have to either throw it away or take a later flight and find some way to ship it. We were even riding it around the in front of the gate and they waited till we started boarding to tell us we cant bring it, and the lady was super rude, telling us its not her problem… Other airlines allow you to bring them on the plane, we ended up spending $ 500 more dollars then we needed too and missed work. It took forever to find a hotel and even a cab that late at night i got sick was cold outside. Everything was closed and even the next night when we get back they tell us we cant sit together and they are rude to us AGAIN! Im really surprised at the staff in vegas, i flew Hawaiian for a while and never been treated this way. They are just rude and don’t even willing to help you.
All airline accept hover board (self balancing scooter) except Hawaiian airline. So just do not expect good service from them. Its 8^th largest commercial airline. Im surprised they have such rude staffs.

5 hours flight from Honolulu. Serving drinks twice with small pack of snack. No entertainment on TV at all. There is USB slot next to the screen for charging.
Service is okay…

We flew on Hawaiian our very first time this April 2015! On our way back Home our flight was delayed due to a plane that caught fire. We had a connecting flight which obviously we were going to miss, the staff mentioned @not to worry!” We would not miss our connecting flight they would,“hold the plane!”
Well, come to find out they rarely «hold» planes and when we finally got to the main island, the next flight back to vegas was 8 hrs away. We were traveling with a 4 year old and they offered us a $ 40 voucher for food and stated «sorry, there’s nothing we can do, your next flight leaves at 11pm! We sat in an airport for 8 hrs… And Hawaiian airlines really didn’t do anything to try and get us on a closer flight or even offered us a hotel room. We will never fly Hawaiian again!!!

Usually when you make a slight change in your flight plans you expect to pay a small fee but not to pay nearly double the ticket price plus lip service. And why would you countiually get «discontented» accidently of course, because no one could be that inconsiderate across the board right? No Aloha no honesty no honor!

Warm greetings, great people, great food, the only airline you should fly to Hawaii. Been happy every time we have flown to Maui, never been disappointed. Will keep using Hawaiian, for us there is no other.

This morning the line was short and fSt and always smiling employees to help. Got TSA pre-​today yeah

What a pleasant surprise… I never flew them before. Really interested and warm staff at the airport and onboard. Also surprising was the amount of food and beverage provided for our long flights… truly well appreciated! I hope they get more cities to service so that I can use them more often!

Supposedly they give ‘Hawaiian hospitality’ but the employees at Vegas sucks ! They don’t even have any manners ! 1. The lady on the intercom was treating their customers like they’re dumb. Saying «1+1=2 not 3 or 4 «referring to the carry on policy. 2. We were walking to the gate and there was a lady counting our carry on bags my boyfriend had 1 on his back and he was pushing 3 and she said I have to carry 2 like what they cannot count too ?! 3. They lady who was scanning our tickets to board the plane was so rude ! Urgh so disappointed and irritated with the customer service here in Vegas, they need to learn the real aloha spirit and hawaiian hospitality.

Don’t come to the airport too early because you won’t be able to check in yet. We arrived and found a line at the Hawaiian counter because it hadn’t opened yet and there were no employees attending it… uhhh our flight leaves in 2 hours though! So weird of them to do that. And even after the counter opens you still have to use the kiosks before waiting in another line to hand them your checked bag

another great flight I tried their new econ comfort from
Sydney to Honolulu and was very impressed new menu and better leg room even deprecate menu
only negative only enough alcohol for one drink considering it’s free can’t complain but there should be more then one free drink
also lounge excess in Sydney from platinum Hawaiian members cost 35 if I was platinum Virgin Australia it would be free entry

If I could mark 0 stars I would. The customer service from Hawaiian Airlines has to be THE WORST EVER! I am in the process of trying to make a change in my reservation. They changed my ticket, confirmed my ticket and then Mae called me to notify that they had also voided my ticket. What? Yes, that is what they did. In the process I received about 25 different answers for the same question. I SO regret ever booking a flight with them. Hazel, you are so right when you said the rep’s can’t even articulate a english speaking conversation that makes sense! I too, was put on hold for up to 50 minutes. What horrible horrible customer service! Shame on you Hawaiian Airlines for taking the aloha out of the islands.

This has been the best experience with ANY airline! They were very accommodating when we traveled with our son. One of the stewards kept bringing son snacks and was entertaining him showing him now to hang 10. The food onboard was good too. They served a continental style breakfast on our early flight to HNL and a dinner on our way back. The flights have free drinks the whole time. And Monitors behind each headrest. We will is again.

The lady that was helping us was very kind. First thing she asked was did you go to trader Joe’s? We said yes, she asked us if we had cookie butter and we told her no. I’m sorry but I’m not into that cookie butter craze I don’t care for the taste of it.

My choice for flying from LAS to HNL. We’re not even in Hawaii yet, but the staff and the passengers already make you feel at home.
Located in the new Terminal 3, its quick and easy to get to, and the flights we’ve had have always been on time. Depending on what time you fly, Hawaiian is the only airline in the country that offers a complimentary in-​flight meal which is cool, but for all you picky eaters, pack food/​snacks for the 5 – 6 hour flight.
Cozy chairs, options for movies and music, and a complimentary issue of Hana Hou also included? Gotta love Hawaiian!!! ALOHA!!!

When you’re far from home, the minute you see a familiar face out in that huge sea of people, you instantly smile. That’s how I feel everytime I see the Hawaiian Air Las Vegas ohana… They have that island style spirit that our Hawaii is so famous for. You can tell that they miss home too, in the islands and for them, like us, it’s nice to see familiar faces. Hawaiian Airlines has always been my go to carrier when traveling to the west coast and Vegas. They’ve since moved operations from the old International terminal and now operate out of the new Terminal 3, D concourse. Access by a high speed tram is so easy. The new digs also offer us travelers access to new shops, concessions and yes, slot machines! But getting back to our Hawaiian ohana, it helps to have friendly staff with the Aloha spirit since a lot of times we as travelers need assistance at the gates, etc. I have never felt guilty of like I was bothering any of them whenever I had a question or concern about something. Traveling can be intimidating for some, confusing to others and just downright unpleasant. It sure helps when you have a friendly face to talk to at the beginning of a long journey home and a smile. That alone will cure your anxieties! Keep up the good work Hawaiian!
Oh, and btw, be sure to download the Hawaiian Air app if you have a smartphone, it’s so convenient and easy to use. Check in, change seats, upgrade, do it all from the app! You’ll never be scrambling to find a computer anymore!

This was a very pleasant flying experience that exceeded expectations! I have always been a bit of a Southwest fan and flying US Airways did nothing to change that. But I was impressed by the level of service I recieved with Hawaiin.
We got a fair price on a rountrip fare to Honolulu and set it up online. We took the red eye out and back, which I’m sure helped with the pricing. The flight out did depart about 30 minutes late, but things hapen and 30 minutes is nothing earth shattering. All the flight attendants were all rediculously friendly.
What really stands out to me was the seating was alot more comfortable than any other airline I’ve flown with. The headrests can be adjusted to contour to your liking. They provide you wih a free little blanket and pillow to make yourself a little more comfy. Also the TV’s in the headrests is a great perk! If you opted to, you could purchase a movie to view during your flight. Otherwise it gives you the option for a couple of videos to watch for free about Hawaii. Thye also have stats and graphics regarding your current flight (like altitude, miles to destination, outside tempeture, etc.). I”m a number and stats guy, so I rather enjoyed following the numbers as I slipped in and out of conciousness!
I’ve heard they have in-​flight meals, but I never saw any of those, I’m guessing because I was on the red eye both ways. They did provide drink service at least twice each way and gave you some small packets of mix as a snack.
It seems like the rates can be a bit pricey unless you book well in advance or find a deal/​special/​promo to take advantage of. That would really be my only complaint with this airline. Otherwise, I really enjoyed my time flying with Hawaiian.
4 stars.

This is my favorite airlines. They have a very reliable on time record. The planes for the most part are clean. I really enjoy riding the air bus. I love the early morning red eye flight as one could possibly go to vegas and then land in HNL and still make it to work. (well if you are hard core LOL).
The food if even offered on your flight is no frills. Its not the best and nothing really much more to say but its exactly what first comes to mind when thinking of airlines food. If you know what I mean.
This should be the first airlines to check out if flying out of LAS to HNL and vice versa.

A small airline delivering low budget service at big boy prices but always with a smile, until something goes wrong.
A flying bus. No frills. No food service menu. No wine list. No toothbrushes or personal mouthwash in the lavatories. Just horrible airline food and a very limited selection of drinks. They even charge you for a blanket (but you can keep it).
What they lack in amenities, they usually make up for in service with some of the friendliest and warmest employees bar none. It usually equates to a willingness to pay the 10 – 20 percent higher prices for domestic travel than UAL or Delta. Usually.
Then something goes wrong (sorry this is so long)…
Departing LAS via Terminal 3 (Delta’s gates). Announcements from all other airlines can be clearly heard including those of Delta. All good. Hawaiian announces a delay of 30 minutes and promises an update at 5:30pm.
5:30pm: Hawaiian agents tell people gathered around the podium that there is a mechanical issue. Word trickles out. NO PA ANNOUNCEMENT.
5:45pm: Text message received from Hawaiian announcing further delay but promises update at 6:30pm.
6:30pm: …
7:15pm: Flight attendants wandering around the terminal talking to groups who look like they are from Hawaii. People start to gather at the podium. NO PA ANNOUNCEMENT.
7:30pm: Everyone on their phone at the podium. Better see what is happening. Told the flight has been grounded. Passengers must pickup luggage by a grouchy agent («stop making me repeat myself, just follow everyone else and get your bags»). Take a shuttle to a hotel that will leave in 15 minutes (it takes that long to get to baggage claim). Flight rescheduled to 7am next day. Everyone must be back at the airport by 5am. The supervisor says they are some seats available on the midnight flight so those with high mileage status should wait.
8:00pm: Finally speak to an agent. No seats on any flight for three days. I know because she just told the person in front of me but still she types stuff into the computer when I’m standing in front of her just to give me the same information. Better still «the shuttle has left. You need to go to XXX hotel, find a Hawaiian agent so they can get you checked in then get your meal vouchers» Sorry, I don’t play Where’s Waldo. Opt to get my own room at Mandalay Bay.
5:00am: At the airport. No Hawaiian agents at the counter. No 7:00am flight listed on the departure board.
5:30am: Still no agents. Call 800 number. Between the «your flight was rescheduled?» and the «your last name begins with the letter U as in …» Hang up.
6:00am: Agent arrives. Flight has been rescheduled to 12:45pm. «If you went to the hotel with everyone else you would have known that». When I ask why the didn’t text us like they did the night before, I get told «We don’t do that». I show him my phone. «You must have sent that to yourself».
6:15am: Agent logged in and ready to deliver excellent customer service. I ask if the rescheduled flight is really leaving at 12:45. «Doubtful, the mechanic is being flown in from Hawaii and has not even landed yet.»
Enough is enough. Rebooked flight days later. But there is a happy ending…
8:00am: In taxi back to Mandalay Bay on phone with VIP host. Within five minutes, second room booked, and upgraded to suites, immediate check in assured, and requested fresh juices and fruits to be in suite by the time we open the door.
Huge props to Hawaiian’s providing generous $ 300 per person compensation for the problems when they are under NO obligation to do so (Department of Transportation:
).
Shamefully poor customer service handling the problems.

Unilocal Challenge 365 # ¹⁷⁸⁄₃₆₅
I can’t believe there is only 1 other review of Hawaiian’s Las Vegas location. Do I have the wrong address???
Well, and for not much longer, you would arrive and depart out of Terminal 2 at McCarran International Airport. To a large degree Terminal 2 is a good thing because Hawaiian is one of a few airlines who fly out of Terminal 2 so foot traffic is less, security checkpoints are easier and shuttle bus service is available as well.
IF you are flying the pineapple express which leaves Las Vegas at 1:55 am the downside is the terminal and counter does NOT open until 11:30 pm so if you’re at the airport before then– you jus have to sit and wait. Also, the vendors up at gate are closed.
This may not be an issue once the relocate to the new terminal