Frontier Airlines

I have been on hold to cancel my flight for over 2 hours! Absolutely horrible service. Do not book with Frontier!!! I believe they intentionally avoid answering the phone when it’s a cancelation.

Chuck wagon in the sky, all you need is a person named cookie with a pale of water going down the aisle.

Frontier was my cheapest direct nonstop option. This time there were no delays and our flights were on time. Our flight departed from Vegas about 20 minutes early which was awesome! I’m guessing everyone was all checked in. If not, it sucked for the people who missed the flight then. The reclining lever is located on the left corner under the chair if you’re seated in the first 3 rows of stretch seating. It’s not a button. It’s an elusive lever that is impossible to locate unless you ask your flight attendant. The seats were not that more comfortable than the regular seats.
You can grab an über from terminal 3. Go upstairs to the 2^nd floor, walk across the bridge.

This airline is ridiculous. There are charges for every little thing. From choosing your seat to your carry on. The seats are the worst ever. Barely any cushioning and they don’t even recline. Simply unheard of. Oh and then you have a flight attendant that reprimanded a guy for sitting in the exit row when the seat was available. She stated that unless he paid the extra fee for the seat he had to go back to his seat. I don’t understand it because no one was sitting there why not let him sit there? This airline is super stingy. Yes, the tickets at first site seem cheap but when you add up all the ridiculous fees I really don’t think it’s worth it. Plus the absolutely uncomfortable seats are reason enough to avoid this airline.

After reading some of the terrible reviews of Frontier during the holidays, I was really nervous about using them. I have returned from my trip, and I have to say — it was just fine. Check in was easy. I got to pick my own seat out online — which I liked. Our flight was on time, and we made it to our destination EARLY. I found the seats to be comfy enough, but I will say the legroom on the basic/​standard seats was a little snug. But, as someone who takes the bus to and from work everyday, it didn’t really bother me too much.
I will agree with some of the other folks that the extra fees were overkill. A BASIC seat costs about $ 12-​$ 15 at check in — which I think should be baked in the price. (If you want extra legroom, it’s an additional cost beyond that.) And many folks were frustrated that they charge for carry-​ons as well as checked luggage. But, walking in knowing that, I packed accordingly so that I only had 1 bag to pay for. There are no complimentary snacks/​beverages. If you want something to eat on the flight, you can pack a snack, and just buy a drink on the plane to save money. In the end though, if you get a good price on the flight, it’s still cheaper than flying the mainstream airlines — you just have to plan smart.
The only true negative I really had on my flight was the lack of professionalism of the flight attendants. It almost seemed like that was their first flight. They were having trouble making announcements, seemed awkward with serving drinks/​snacks, and didn’t handle some situations on the flight as well as they could have.
All in all, I would fly Frontier again if I got a good price for the trip.

Terrible! They have the audacity to charge me for my seat and my unchecked baggage! After paying for the flight already.

I had an issue with being denied a pass to accompany my 17 year old daughter to the gate during a late night flight. I voiced my concerns with the management and staff at the airline. The responses I’m getting are canned and very unsatisfactory. The more I interact the more ticked off I get.
I have been told by staff that many of this issue is my fault and that I should have read before I planned to purchase my ticket. That is not ok to tell a customer.
When I purchased my ticket the site had more focus on selling me upgrades and other services and neglected to offer me the option for the one service that I really truly needed.
The lack of understanding or sympathy from the staff when I address my complaint to them makes me want to give them a negative 5 stars. I currently work in the customer service field even when the customer is pretty much wrong and tries to violate our policies. We try everything that we can to still result in a happy customer; this is not the philosophy of Frontier Airlines.

Cheap prices but can you believe they don’t participate in the GOES program!!! Wake up and get with the times, your seat luggage and drinks policies do.
Avoid this Airline

If departure time is any indication of the ineptitude of this airline I would seriously consider your safety. Most unprofessional flight attendants… flight to and back from Vegas were both 2 hours late. Never will fly this airline again.

They don’t even deserve a 1 star.
Without going into every single details:
I got bumped from my flight because the staff decided to close the gates even when I was 1 hour ahead of schedule because they said they were already full. That’s an involuntary bump. I asked for monetary compensation and they said they no longer do it right in front of you, they send it in the mail after you call some customer service number. They wouldn’t find and book me a new flight. They wouldn’t bring a manager out. My uncle came to argue with them and he and I waited here for 6 hours and the manager never came out, because they actually refused to. They had the cops move us away from the counter because we waited for a manager to speak with us. They told us to come back at 8pm for the manager, when we got there, we were told the manager was sick and couldn’t come in. I came back the following morning and they didn’t say anything except hand me a letter of apology with a check.
Their planes are dirty, seats uncomfortable. I guess you get what you pay for.
Long story short, I hate this airlines. And considering everyone else’s opinions of this place, they aren’t going to last long.

After reading the reviews and ultimately flying Frontier airlines, I am convinced either they are getting unfair criticism or I had a series of over-​average experiences.
Nevertheless, my experiences were pleasant enough that I felt compelled to write a review and defend the airline. I truly have no skin in the game, but I think it’s only right to give credit where credit is due.
I flew with my two young daughters the week before Thanksgiving from Las Vegas to Orlando. Hassles, crowding, delays and a total nightmare, right? Nope. The terminal check-​in process took roughly 5 minutes. Boarding was prompt at the gate. The flight left on time. The flight landed early. And everyone wearing a Frontier uniform, at the airport and in the sky, was pleasant and professional. The flight back to Las Vegas was generally the same. The flight was delayed by roughly 30 minutes, but I find that pretty common when taking evening flights (6:45PM in my case).
The next week — the day before Thanksgiving — I flew the same route, this time alone. And my experience was identical. And through it all, I just kept wondering why so many folks are so horrified by this airline.
Yes, everything from luggage to snacks on board are a la carte. Even the seat you select. But in my mind this empowers the consumer. And honestly, what else do you expect when your cross country flight costs $ 79?!
For me and my two daughters, I checked one bag, which meant only $ 30 each way for baggage. I stuffed my backpack full of snacks and activities, so I wouldn’t need to bring (read: pay for) a carry on bag. And we selected the least expensive seat options. It’s really not that hard to figure out or navigate through, if you have half a brain and are informed going into the experience. I printed our boarding passes online to ensure a smooth check in process. And we weren’t bent out of shape by the seats lack of reclining or the legroom — which I thought was standard.
Frontier passengers should know what they’re signing up for and decide how they want to handle the a la carte costs. But it’s sad when consumers are uninformed of a companies policies — and then criticize them after they determine they don’t like them. Shame on you for buying a $ 79 ticket and then being SHOCKED when your subjected to additional fees.
Have a clue. Do your homework. Make the experience what you want. And enjoy the low fares. My two daughters and I went to Orlando and back, the week before Thanksgiving, for a total of $ 381. The price on Southwest was more than that… for one ticket.
Thank you, Frontier. I will be flying you again.

TLDR: no frills airline; most seats don’t recline; great service; early departures; cheap in all aspects
Where else can you get a nonstop round-​trip flight to Orlando from Vegas for $ 40? I’m pretty sure this was one of the better investments I made with this airline during a late-​night online sale, where you will find the best deals. Now for this price, they’re making a minimal amount of money on you so how are they getting paid?
Nothing is free except check-​in and complimentary water on the plane. You can only bring a personal item on the plane as checked and carry-​on luggage is a fee. Be sure to purchase 24 hours before flight as the fare will increase. Choosing a seat is a fee. Changing your flight and name on ticket will incur a fee. This location really doesn’t care about baggage size. I’ve seen gigantic backpacks and small duffle bags pass through the gates, but maybe it depends on the agent. Since baggage isn’t free, the front luggage counter/​check-​in won’t be inundated with customers.
Boarding is 35 minutes before flight departure, but I’ve seen them board earlier than that. I usually only bring a personal item and put in the carry-​on bin. If it’s not a full flight, I like to change seats if available, although on rare instances and only to a seat in the back as these are the same price as your seat if not in the first 3 rows or the emergency exit aisle.
In-​flight snacks and soda are free and buying in multiples will be cheaper. They are a cashless flight so don’t even offer cash. Service is pretty good, especially with the clientele that frequent the airline.
Bring a sleep mask, some headphones, and something lie on because the seats are not that comfortable and the leg room is limited. But, if you’re able to withstand the inconveniences, you can revel in the glory that is a $ 40 round trip flight to Orlando.
See you on Frontier!

The flight attendants are depressed and worn out looking. The airline went from hero to zero in a few years. No, I don’t want to pay for a soda and no, I don’t want to pay for a carry-​on bag.
Typical of another corporate move which will fail and throw the airline into bankruptcy. Choose anyone but Frontier or Spirit.

Do NOT waste your time flying with frontier airlines we are currently stranded in Las Vegas and have been for hours due to a maintenance issue which will be getting us home after 2am and frontier does not care that we will now have to pay another nights worth of boarding for 3 dogs, another night of parking at the airport and I will now have to take a vacation day from work tomorrow which in total is costing me around 500 extra dollars because they can’t get it together. They are under the impression that a 15 dollar food voucher at 10 o’clock at night after I already paid to eat and you can’t get food in an airport for 15 dollars anyway is sufficient compensation for the 500 dollars they are costing me. Worst flight experience ever I will never fly frontier again.

If I could choose 0 stars, that would be my rating. Unfortunately, I have to give 1 star. This is absolutely the worst airline I have ever been on. We had a flight to depart at 7pm from Las Vegas to San Francisco and the flight was delayed 9 times. The Frontier employees were totally useless and couldn’t even tell us what time our flight was delayed to. Our flight that was supposed to arrive at 8:30 pm in San Francisco didn’t arrive until almost 3 AM and they only provided $ 15 meal voucher to compensate for it. 6 hours delayed. Never again.

I consistently fly frontier, spirit and allegiant airlines. Due to their low prices. I know YOU GET WHAT YOU PAY for. There fares are NON inclusive, so you need to pay for EVERYTHING except going to the bathroom :) Im cool with that. Im also cool with little legroom on the planes so they can pack them full like sardines so I can save money.
What Im NOT willing to accept is poor customer service. Due to car trouble, I missed my flight. Even SPIRIT airlines when I missed my flight will allow me to «standby» on the next flight AT NO COST. With FRONTIER, they wanted $ 99 for me to rebook. The agent at the counter told me to call the 800 number for help and they might be able to help. They were not, and said the counter at the airport could help. Neither would help. Other airlines I have used in the past have ALWAYS put me on a «complementary» standby (if room available) for the next flight at no cost, but NOT FRONTIER. So if you fly them MAKE sure you are at the airport on time.
So what I did was go over to the spirit airlines counter and BOUGHT a ticket for there next flight for $ 40. Which saved myself $ 60 over frontiers «Rebooking fee».
You have been warned. That being said, I still fly frontier, as well as the other ultra low cost carriers. YOU GET WHAT YOU PAY FOR. from A to B. a seat, no luxury and no extras. So be happy about it :)

So far this has been a very interesting experience. Plane arriving at gate and not one representative is in sight. How will the passengers depart. I get to my gate and no representative is there all that is posted is paper hand written note stating flight is on time. Nothing about our flight on any computer. Gotta love Vegas gambling.

Inconsistent Service. I would give NO STAR if not because of the pleasant first flight. However the flight from Orlando to Vegas was HORRIFIC.
Rude middle-​aged Asian flight attendant literally sat at the back with her legs up inside a food trolley compartment reading the newspaper. Anyone who dare disturb her gets barked at. Its quite a scene.
In conclusion, Frontier does NOT have your back. If anything goes wrong. They will turn on the passengers and abandon ship. Fly at YOUR OWN RISK! If you value your LIFE. DON“T DO IT.

DISGUSTING AIRLINE. STEALS YOUR $$$ AFTER THEY BUMP YOU FROM YOUR FLIGHT BECAUSE THEY OVERSOLD IT & STILL DONT GIVE YOU A REFUND OR COMPENSATION. COMPLETELY LACKS BASIC CUSTOMER SERVICE SKILLS!
Checked in about 10:20p
Boarded in zone 1 about 11:50p
Because my DIRECT flight was delayed
Once the flight was full & all seats were taken, I was asked to get off of the plane because we were the last to check in.
I refused to get off & then I was told that if I didn’t comply, they would call security to escort me off.
My children started crying & getting scared.
I complied.
When I got off of the plane, I then waited for another 1.5 hrs with my 4 & 7 yr old. It’s 2am, 2 hrs later than my flight was supposed to depart.
I was rebooked on a non direct flight 16 hrs later, with a 5 hr layover, arriving 22 hrs later than my original scheduled time.
I was then told, I’d be given a $ 4100 check when I boarded the new flight. And before I left, I asked for something in writing stating what had occurred, it wasn’t until then that I was given a «denied boarding disclosure.»
I was not given any compensation at the time of the occurrence. As is what frontier states in its policy that they would do in such occurrence.
The only summer vacation for my children was planned months in advance, I lost $ 1268 of 1 hotel night & $ 65 in a cab ride– and most importantly my children’s summer vacation ruined. We were meeting their father & siblings there at the airport.
I have now booked another flight on delta & requested my «involuntary denied boarding compensation» & a refund of my flights & baggage fees. The next day, still nothing was given or resolved.
I arrived to the frontier desk to speak to a supervisor on August 6 at 11:17a & spoke to
sarahleigh toki «Sarah»
Employee Wendy Chavez witnessed Angelica the supervisor that denied our seats & required me to get out of my seats, after we’d already boarded & my children were esleep. Angelica the supervisor, promised me a $ 4100 involuntary denied boarding compensation.
At 1:16p on August 6^th the next day, I was still waiting meanwhile I was attempted to be given a $ 796 check & be on my way. I refused.
Today is August 9 & frontier as still not refunded my flight of which I requested, nor compensated me my «denied boarding compensation» that they state in their policy. I’ve now paid for 2 round trip flight for 4 people– & frontier has not even refunded my flights.

OBVIOUS STUFF: They nickel and dime you on this airline. Do your homework and pack light, or check your bag online ahead of time for $ 30 and bring your own snacks in your carry on. It’s not that damn hard, people.
SERVICE: Gate crew were informative and timely about updates and gate changes on the ground, but the in-​air crew weren’t as forthcoming. We sat on the runway for an hour without any sort of explanation or communication from the cockpit, other than a vague «we’ll be on our way soon, folks!» after 45 minutes. I wasn’t thrilled.
IN-​FLIGHT COMFORT: Seats were standard, but there was a surprising amount of leg room, on par with Jet Blue! This was a pleasant surprise.
IN-​FLIGHT FOOD: Like a few other airlines, snacks and drinks are available for purchase. But surprisingly, they’re priced well with Frontier. Obviously, the more you buy, the more you save, but their 2-​drinks-​2-​snacks combo for $ 8 is downright cheap when you consider the alternatives (purchasing in the airport after security).
IN –FLIGHT ENTERTAINMENT: I was surprised to see the built-​in screens as I entered the plane. BF purchased access and asked for free headphones, as instructed in the flight guide. Flight attendant said they were out, no way to refund his purchase or turn on captions. She also revealed that they are removing the screens soon, as if that’s some sort of explanation.
BAGGAGE: The website is very clear about carry-​on baggage rules and how to avoid paying increased fees for checked luggage. I packed mine and my BF’s stuff in one bag and paid my $ 30 in advance. When I printed my ticket at the airport kiosk, my bag didn’t fit in the display luggage holder. «Ha!» I thought, «I made the right call!» Uh, wrong-​o. My bag easily fit under the seat in front of me and was under the weight limit by 15 pounds, so I should have been able to consider it my only carryon. Surprise, there’s no way to get a refund on that, either.
PRICE/​VALUE: When considering the above, factor in an extra $ 30+ per person, and if the ticket price is still significantly cheaper, seriously consider Frontier. Put this airline at the top of your list if you pack light and/​or will only be gone for a weekend (ie less luggage).