H&R Block

I’ve been filing my taxes with H&R BLOCK for the past 13 or so years. Last year the branch at Sahara and Maryland Parkway made a mistake on my taxes, which they corrected this year. This year, after filing I paid them with a check for $ 247.75, which they converted for immediate payment. They then deposited the check, deducting another $ 247.75 from my checking account. I verified with the bank, who informed me that I needed to have H&R BLOCK refund on their end. I returned to the branch, where they admitted the mistake, and after speaking to their Finance department, they see their error and will give a refund, but I need to wait 7 – 10 business days to receive my money. This is not right. I returned to the branch and argued that they took MY money, immediately after service, and they should return it immediately. The lady that did my return even offered to loan me money from her account, because they know that it was their mistake. I told her that I have the money, its not the point: H&R BLOCK should not be holding money that is not entitled to them. I told them that after making mistakes on my returns 2 years in a row, I hope that they understand why I won’t be using H&R BLOCK again.
I just called the customer service number and they «filed a complaint!». Someone will get back to me in 7 – 10 business days. WTF??? ARE you listening, what good does that do me? Which comes first, a customer service call or the return of my money that was taken without my permission???