S&c Tax Service

WARNING!!! DO NOT GO HERE!!! I used to go to Sophia since 2003 or 2004, and it used to be pretty legit. She and her sister have many umbrella companies in order to avoid fraud. She is not a CPA either, nor are most tax prep persons. Minimal certification required in the tax business. She scammed me out of $ 500 cash to re-​file an improperly done 2012 tax return where she added too many education credits, while I was in graduate school. I asked her to meet me at the downtown IRS office because it was a bit odd, and I did not assume anything further because we were in a federal building. She is a drug addict and is divorced from her former business partner/​husband Chris. Google Sophia and her last name and it will show her sister did time in jail for similar drug, con, and white collar related crimes. I ended up paying the IRS over $ 3k with interest.

This couple who run S&C Tax, Sophie Phongsopha and Chris Heckler are out of business. Why? Look at the many complaints but in my case they told me point blank my returns were sent in but were not. Long story, was able to contact them and they promised to do but of course they did not do. I now owe other states and the IRS thousands of dollars for improperly done tax returns
I doubt she will be in the tax business again. Judging from the complaints here, she has failed many people.
Also one year she said she had breast cancer and could not do my return but to send her my paperwork, well, I don’t know who ended up doing them but whoever did not know what they were doing and consequently my IRS problems. So, yea, she used the «sickness» excuse on me and when I asked her last year how she was,
she said, «oh, I beat it (breast cancer)». Not too many 37 year old females «beat» breast cancer just like that.
Find someone competent and that is there all year round so you can ask questions.
I found it odd she would only answer the phone during the «money» season. Well,
I paid a price for not being diligent.

Have been going with Sophi for 3 years but after this experience, I will no longer be coming back. Sophi uses her «sickness» as a way out of set appointments. This is the second year she reschedules me. Not considerate to her clientele. This year I came on 3÷1÷14 with my paperwork and left out one document, she told me to text it to her and she would finish me up the same day. Didn’t hear from her for 28 days until I had to personally go see her and ask what is going on. I’ve had to wait for an hour to follow up with her. Still waiting in her office since she decided to go take another smoke break. Which is confusing due to her type if «illness». I was not the only one in the waiting area that she had rescheduled with, I over heard a couple of clients complain about the same issue. Mind you, I have already paid her on my first visit.
If Sophi is too ill to keep her clients happy, she needs to refer them to someone else or shut down! Unprofessional! She is nice but I am too fed up of having to bite my tongue because she brings up her illness. Guilt trip? Sympathy? Not professional!

I’ve been using Sophia’s services for many years now and this year will be my last. I have no idea why she stays in business if she can’t follow through and do her job. I went to have my taxes done in early Feb and after calling about a hundred times through out the span of 2 months I never received a good enough response as to why I haven’t received my refund. They rarely pick up the phone calls and the couple of times they did, their answer was always the same, «it’s the IRS that is holding everything up. Your taxes will automatically resend if it gets rejected». I stopped by the offices about 2 months afterwards and they were closed. That’s probably why no one was picking up the phone calls. Also, they don’t have an answering machine to leave messages. Well, I called the IRS and they said that they only received my taxes one other time after it was rejected, and that was three days after they had received it. I took my copy and mailed it into the IRS instead and low an behold I checked a week later online and the status said RECEIVED. I will never use their services again!