Fazio Cleaners

They claim to have same day service on dry cleaning if there in by 11am suppose to be done by 5pm. We’ve been going here a few months and there service is horrible there very unfriendly and half the time my stuff is not done on time. Today since my suits were not done on time I told them to just give them back dirty I would take them elsewhere they said they couldn’t because they would have to dig through baskets to get them. When you are in there with a problem the staff talks about you behind the counter like your not there watching them!

great dry cleaner; and Rosa is the BEST TAILOR ever!

Great service and good prices!!! Staff is friendly and prompt. I use them every week.

If I could rate at zero stars or even less, I would. I started using this company because it is convenient location and I heard about the fast turn around. But, it has been the worst dry cleaning experience/​service I have ever received. And, I no longer with to use them. On a few occasions, I received my clothes back as if nothing had been cleaned. For the price you pay, that is unacceptable. And, even with the coupons, the place is not cheap. Another time, I requested a hem be re-​sewn. I paid a ridiculous amount for it and when I received it, the entire hem was not even re-​sewn. When I brought it back to get it fixed again, the seamstress seamed to be talking negatively about me to the cashier because I wanted it fixed. Poor customer service.
What really is the kicker is that I had a $ 60 shirt ruined and I had only worn it once. I was told by the male cashier that I could file a claim but, he could not find any official forms. So, he took down my information on a random piece of paper and said I would be getting a refund in a few weeks. I called and stopped by a few times to check the status. One of the cashiers simply just told me I still needed to wait a few weeks because it takes time. On another occasion, without showing any remorse or kind emotion, I was told that once a claim goes to corporate it is out of their hands. Needless to say, it has been over three months and I have not received anything.
Finally, my boyfriend also used to go to this dry cleaner for convenience. One day, he was told he had a $ 130 unpaid tab from months back. He asked how is that possible. They said it was because his credit card was declined. Now, when paying with a credit card, it will say it is declined upon the attempted use. And, every time he has picked up his clothes, he always signed off on a verified payment. He has never picked up clothes without paying and he does not have any clothes pending there. As a courtesy, he asked for any documentation and they of course could not provide any. He no longer goes there as well.

We’ve been using this Dry Cleaners since we moved here 6 months ago and I have to say that they are excellent! Very professional and friendly staff. Great turn-​around time as well. Will continue to use them.

We have used this Fazio location for over 14 years for all our dry cleaning and shirt laundry. Always excellent, always on time. Very friendly staff. Excellent tailoring/​alterations. Highly recommended.

Love this location. I love the seamstress and have brought many clothing pieces to be altered and am always happy with her work. And love the fact that all the employees know me and if I forget my coupon they always honor one. And very quick at turning around my items if a rush.

After going in person to 1946 Village Center Drive to set up an account for dry cleaning pickup and delivery, I had a bad experience. The pickup was on Mon-​Jan 11. I was told I would get my 2 business suits delivered to me on Wed-​Jan 13. I never heard back from anyone at Fazio Cleaners. I went in person to 1946 Village Center Drive on Sat-​Jan 16 and was told that I did not have an account set up for pickup and delivery. But, my 2 business suits were there and my credit card had already been charged. I will not use Fazio Cleaners again because they seem untrustworthy and their pickup and delivery service is terrible.

Insanely overpriced — $ 10 for a single cotton shirt?– and shockingly poor service. I brought in a sweater that had a stain, asking very specifically if it was possible to clean the item. I expected an honest «Maybe» or perhaps «We’ll try,» which would have allowed me to decide whether to risk the high cleaning fee. Not here. Fazio assured me this stain could be removed.
The sweater was returned to me with the same stain, and a tear in the collar area from someone carelessly stapling a paper message saying «Sweater came in stained.» For this, I was charged nearly $ 20!
The coupons Fazio provides via email are a laugh, subject to so many conditions they’re essentially useless.
I will say Fazio is quick with turnaround. But picking up items is an exercise in sticker shock and disappointment every time.
I will never go back.

this is the WORST experience ive ever had w/​a dry cleaners — i only stayed w/​them as long as i did bcuz i lived right next door and it was convenient –everything i got cleaned always came back w/​issues — to the point where i was so astonished at their lack of ability, that i started to think they had something against me personally and were not attempting to clean my clothes on purpose. What kind of business thrives for when the same white blazer after 6 attempts always came back w: collar stains and then i took to Best One Cleaners and all stains were out the first time?
they have ruined and LOST more than 1 valuable and expensive pieces — do not RISK the value w/​the cheap coupons — u will regret in the long run.
Sergio and Gloria would not even let me talk to their manager /​they were very unaccommodating, lacking any significant customer service skills — wud not get a manager for me becuz they knew i had complained before.
DO not go to this cleaners /​they are the WORST ever!
hu

Terrible. Went to drop off today at a minute before they closed with arms overflowing and they refused to help us. Do yourself a favor go somewhere where your business is appreciated. They do not care! They are rude and careless!

Nice people. High quality cleaning, but be prepared for sticker shock. I guess you must be prepared to pay for good products. I would say that they are charging a 20% premium for men’s shirts and 30% for women’s dry cleaning. Try and use their online coupons.

Always have been very satisfied with the service and workmanship. Been using Fazio for qulite a number of years.

Too expensive. One of my shirts wasn’t done so I had to come back. I’ve been there 2x now to pick it up. Just a hassle. Not impressed.

Worst service ever, took my lab coat for dry cleaning there, they gave it back to me without ironing, when I complained about it, they took it back and ironed just the collar and returned it back and when I confronted about half ass job, she just handed it to me and says «have a nice day». If you are the owner reading this review, your employees don’t care about your business. I will never go there again and I will tell people not to go there.

DO NOT USE THIS CLEANER!!!
While picking up my clothes I noticed that 2 of the shirts had yellow dye all over them. I returned the pieces and asked what it was the lady (Lupe) at the counter was very rude and insisted that it was not their fault and that it was because they had not finished the cleaning cycle. I returned the next day and was handed a claim ticket– Their way of letting me know they had destroyed my clothes. When I asked what their policy was for this– I was told they didn’t know but if I could produce the receipts then they would reimburse 100%. I returned again with the receipts which were from online purchases so the receipts even included photos of the pieces so there was no discrepancy that they were the correct receipts. The 2 receipts added up to $ 175.
I FINALLY received the check from Fazios… for a whopping $ 20!!! Didn’t even cover the cleaning costs!
I was APPALLED by the customer service locally but the customer service from the corporate office was even WORSE!
DO NOT USE THEM! THEY CLEARLY DO NOT VALUE YOUR CLOTHES OR YOUR BUSINESS!

I need something dry cleaned every now and then and am so glad this place is conveniently located nearby. They do offer free pick up and delivery but since I don’t have that many things at a time to have done I just drop it off myself and pick it up. I do recommend using coupons from their website because otherwise it can get pricey. The staff is friendly and the store is clean.

This would be the perfect dry cleaners for me if it weren’t for the expensive price tags. It could be considered standard pricing but I’ve found better prices around. They could be basing their price around the community they’re located at too though.
But I wouldn’t get away from this location just because of the price, the staff is really cool and nice. They’ll keep bringing up the fact that there’s coupons that can reduce the price but lets face it, expensive!
One other feature I like about this location (which I’ll probably use in case of an emergency) is that they’re open on Sunday’s! Not too many places are!
I posted a picture of their pricing fee, so check it out before you head there. I asked about alterations too and it was $ 20+ BUT there’s coupons that can reduce that price.

A decent dry cleaner but nothing spectacular. It seems like a lot of mom and pop dry cleaners in this town only keep business hours which doesn’t jive with my schedule. Fazios is open relatively late so until I find a better place close to home, it’ll do.
Bring coupons. Get them off their website. Without the coupons this place is ridiculously expensive. I wish they’d just lower their prices and get rid of the coupons, but I guess they’ve convinced people it’s a bargain with the coupons so they keep it up.

I take my clothes here all the time for dry cleaning. I’ve been coming here for the past 2 ½ years… I’ve never had any issues with them. They’ve always had my clothes cleaned on time. Their prices are reasonable and it’s convenient for me to drop off and pick up on the way to the gym.
Will I return? You bet.