Esprit Travel and Tours

A dear elderly friend of mine traveled to Japan several times with Esprit and one year she gave me a trip with them. I had a wonderful and memorable time so she gave me a second trip — just sent them the money (app $ 5,000) for a trip in my name. I was unable to take the trip I wanted during the year she made her payment and when I tried to schedule the trip the following year, I was told the funds had been forfeited because I did not take the trip within the year after it had been paid for. I spoke with my previous tour guide and was told it was not in his power to change and no one at the company would do anything about it.
I would have filed a legal action however, I actually did not have any legal right as I did not actually make the payment.. and my friend’s health had declined to a state of being unable to undertake legal action.. .soooo, nice trips if they don’t just take your money and say never mind.