Well Cricket struck again… I checked my bank statement the next month and they took additional monies from my account. I called my bank and canceled my account and opened a new one. I also called Cricket to inform them that I wanted my monies back because my account was to be closed. This time the young woman was very helpful and took care of everything. As for the 35. refund NEVERSAW A PENNY. I would stay away from this company for sure.