Verizon – A Wireless Premium Retailer

These clowns will intentionally mislead you and be intentionally vague about your bill.
If you ask them to change your plan to a lower one or ask for some other reduction in services they will conveniently «forget» to change it.

I am glad to be part of the team and i would love to provide excellent service please give us your great reviews

I went in there just now, 2 employees were working, there was one other customer besides myself. I was there, walking around looking at things, waiting to be helped. No one even acknowledged me after 10 minutes. It was like I was a ghost. I walked out. I guess I’ll take my business elsewhere.

This place is great! They are busy however the employees are very friendly and knowledgeable! I needed a new phone. I had a galaxy and wanted to make the switch to iPhone. I ended up with the iPhone 6 in rose gold… The staff was pretty busy so the manager Masood stepped in and helped me with all my questions. Great customer service! Thanks for the new phone you guys are awesome!

Worked with these guys on getting a new phone. Not only did they provide a excellent experience but they made the process seamless. No wait, No line, and great people I’ll come back again.
Thanks Masood for helping us out!

I walked into this store randomly because I was interested in switching networks. I live across town but the customer service at this Verizon store made me return months later. I had the pleasure of Devin Z. assisting me with changing networks and purchasing a new phone. The first thing I noticed is that he is very thorough. He displayed the difference between customer service and customer care, meaning he was not only focused on executing the process to get what I needed done complete, but he also focused on making an experience for me. Devin is very considerate of everyone’s time. He apologized to other customers for the wait while he was assisting others, he is clearly an ambitious multi-​tasker and is VERY thorough, which I respect, especially in this line of business. Devin Z. definitely made me feel welcomed into the Verizon family by never making me feel as if I were just another customer and did not make me feel like I was going through this process alone. With my experience in the healthcare industry, I have experience with the best and worst customer service. Devin is one of the rare and exceptional customer service advocates I’ve ever met. Thank you!

I’ve tried to do business with this location one time in the distant past and they couldn’t help me with my needs and said that I had to go to a «main store» for Verizon. I’d forgotten about that until I recently went back! I am due for an upgrade on my phone and knew what I wanted. I walked in to trade in my iPhone 5C and requested a Samsung Galaxy S4. The man helping me said his name was either Samuel or Solomon (can’t recall). He walked in the back to see if they had one in stock and came back and stated that they don’t have one in stock … SO, he checked in the database and told me that there was one at their store at Nellis/​Stewart and he’s have a runner bring it over for me the next day. He took my name/​number and said that he’d call me when it arrived. That was on a Wednesday. Thursday came/​went and no call. I did more online research and decided on a Samsung Galaxy S5 after all. So, I went to another Verizon store to get the phone I wanted, and I got one … no problem. It’s been about 1 week now and I still have not gotten a call from this store on Lake Mead. Guess they didn’t want my business! I work in customer service, and theirs stinks! Don’t waste your time here.

These guys are shady! They prey on you like used car salesman and the two (yes, TWO) that were helping us were not even on the same page. They tried to talk us into a «promotion» that would lower our monthly data, however that then turned into us having to purchase two iPads at $ 49.99/ piece. I was honestly so pissed n frustrated that we just walked out (and I am usually not that rude). We will drive further just to be tested with respect

Went to this Verizon store yesterday and they had the new iPhone 6 in stock, but if you wanted to buy it you HAD to buy the accessories pack (car charger, Bluetooth, screen protector and case) even if you didn’t need them! I talk to the District Manger and he said that was the only way they could sell the phone because it was sku’d that way from Corporate in there system, he had no other choice but to sell it that way. If you didn’t want the accessories you could order the phone and wait 4 – 6 weeks. Odd since other retailers that sell Verizon phones didn’t have to sell it that way. Their customer service sucks! Way to force a purchase onto your customers. Sounds kinda fishy! They have lost my business and I will be telling everyone I know to NOT SHOP AT THIS STORE! I asked the salesman what do I do with accessories I don’t need? He said «you can sell them on eBay»… WOW really??? I’m not a sales person for a reason. JERKS

A few months ago I committed the ultimate OMG moment with my cell phone. Yep, I dropped it in the toilet. No problem I had «insurance» at Best Buy, right? No, that is not how it really works, after such TERRIBLE, TERRIBLE service at BB I thought I would try this Verizon store. I am so GLAD that I did. The owner was fantastic on my first visit and I knew I had made the right choice. So a few months later I dropped my phone again, thankfully not in a toilet but on the ground and shattered the face of the phone. It was this visit that I met Briana and she was so accommodating! Not to mention so incredibly knowledgeable! I had managed to make it so my text messages only would work with an internet connection so I popped over there today and Briana fixed my cell and was just so fantastic! I think what I like so much about this store is that everyone is so patient and knowledgeable. Thank you guys for doing such a great job!
Ms. K. Willson

4−19−2014-I went in to get a free phone since I was very overdue for one. I wanted a regular cell phone with text and a camera. The sales man told me that they don’t make phones like mine anymore. So, he showed me this NEW iPhone that I could get for free, it is an Apple iPhone 4, 8GB black. I just found out from a person at Verizon corporate number, this phone is NOT a new phone. This is an old model. I was to get the new free phone and he put it on my husband’s phone number account instead of mine. My phone bill went from 95.00 to 250.09 and that is out of hand. Incompetence, misconceiving a customer, not explaining the full truths of the sales to the customer runs rampant at this store. GO thru a true Verizon Store to buy anything from Verizon Wireless not a authorized dealer.

I called right before they opened, 9:59 to be exact and asked if they had the new iPhone 5s. The guy on the phone said «yes definitely» so I’m thinking since he sounded so enthusiastic, they’ve got to have more than one. Well I was wrong. I get there, tell the guy I want to do a trade in (my iPhone 4S toward the new 5S) and all of a sudden they don’t have it… Um, ok? I JUST called and I’m the only one here but the guy said «we just sold it.» That’s a flat out lie. I told him «I just called and was told you had it,» he says «well that was a mistake sorry.» Ok, fine, kind of bummed that not even 20 minutes ago I was thinking I’d be getting a new phone but some magical customer came in and swooped THE LAST 5S they had, I’m guessing, the exact second they opened their doors? I get in the car, my mom had waited outside with my son and we drive away. I get to another verizon store and guess what? I get a call «Yes hi you were just here? Well, we JUST got one iPhone 5S delivered right when you left.» REALLY?! Wow just my luck, yeah right, I wasn’t born yesterday. I’ve worked in cellular service before both commission and non commissioned, I know the deal, they wouldn’t be making any money off our transaction. If I was a new customer signing the next 2 years of my life to them, they’d have had it. Ain’t nobody got time for that. I have a baby and a life, I can’t wait around and drive back and fourth until you decide if you want to do business with me or not. SHADE-​Y, not cool, waste of time!

The staff was very young and somewhat hipper than those stuffy old man ties they were rocking (pretending to be square). But to my surprise they guys, were very knowledgeable about their products. Anyhow, we were helped by Roshad. My son states once or twice that he wanted an Iphone. Before I realize, Roshad was assembling one for my son. How could I say know when my son eyes lit up with happiness. That was a great sales tactic… Roshad offered a great bundle too. So, I recommend this location for all your Verizon needs. Suckers for our Kids…