Creative Interior Solutions

They had no problem taking our $ 3600 down payment before filing bankruptcy.
Thank you for contacting BBB to assist you in resolving your dispute. BBB records show that this company is out of business. Either the company’s mail has been returned with no forwarding order or BBB files show that the company has confirmed it is out of business. Unfortunately, this means that BBB will be unable to assist you in resolving your dispute.
If you have a different address for this company, please forward this information to our office and we will attempt to contact the company. If there is no additional information and you wish to pursue this complaint further, you may wish to contact the following agency:
U.S. Bankruptcy Court, District of Nevada
Foley Federal Building and U.S. Courthouse
We have contacted Synchrony and filed a dispute over their criminal behavior.

Not only is cis guilty of stealing money from our family, now, because they didn’t pay their bill to their vendor DALTILE, Daltile has written us an intent to lien our property. We paid Creative Interior Solutions in full for tile, have documentation signed by Richard Knudsen the owner, and because he neglected to pay his vendor, they are coming after us. Jim Lane, the Daltile manager doesn’t care about us either. Jim Lane and Daltile is a wholesaler, they do not directly sell to the public, he released our tile to Richard (who we paid in full) and now we have been threatened and harassed for payment we’ve already made. Do not do business with companies being supplied by Daltile. Jim Lane was more interested in his golf game then trying to discuss this matter with me. Now, I’m forced to find an attorney which I can’t afford to clear this matter. I have never been more stressed over the mess these two businesses has caused our family.

crooks!!! shame on them, just lost 18k for a kitchen remodel

I too am one of the ones swindled by Creative Interior Solutions. I started working with them about a month ago for two projects. At first, I found them «charmingly innocent» and almost incompetent. When I saw their ad and initially called them, their phone rang and rang and rang and never went to voice mail. So, I crossed them off my list of contractors and called the next name. Fast fwd about 2 months and 4 other contractor interviews later, I decided to call them again. When I explained the previous phone situation, the nice lady apologized profusely and put me in touch with a scheduler. Joseph (the owner Richard’s son) was courteous, friendly, and a very nice kid. His estimate was the only one that was itemized, which I liked.
I also visited their Washington Ave location and spoke with a nice, but clueless lady. She had no idea about anything. She suggested I take a look at their St. Rose Pkwy location. I went out there and found it to be closed and empty. And when I went in to look at my estimate, nobody knew how to use the remote to put it on the big monitor above the conference table. When I got my estimate from Joseph for the first project, he was about 3 times higher than anyone else. So, I decided that project would go to someone else.
I gave them a check for about $ 2100 to order a bathroom vanity. They really wanted a check, as they could give me a «discount.» It worked. I handed over the check eager for my discount. When we hammered out the details for the rest of the project, I gave them another $ 4900 check (for the «discount» of course) to start the project in June. A few days later when I went over the numbers closely, I saw from where the «discount» had come. They WAY overcharged for tile and labor, easily double what anyone else was charging for tile labor. Then I checked the price of the tile at Arizona Tile and Daltile. They marked that WAY up too. Their price for electrical and plumbing was also ridiculous. And this after Richard had told me if I ordered it through them they’d give me another «discount.» I immediately cancelled the tile order through them.
I was to meet with Richard to cancel the deal Monday when the «IRS shut us down letter» arrived. I have called and texted Richard, no response. I called the company handling the «situation,» Phoenix Financial, twice. No response. I spoke with Mike Engels, the Western Region Sales Mgr. for the cabinet company and he said no vanity had ever been ordered. (His company was not accepting orders from CIS as they were behind in payments, so CIS was placing the orders through another company, Del Grasso. He checked and Del Grasso never ordered it either.) Speaking with other CIS clients, it’s the same story. They took $, but never ordered the products. I suspect all the $ is going to settle their IRS payment.
Richard, you took my check, looked me in the eye, shook my hand, and lied to my face. You knew you had no intention of ordering the vanity or starting my job.
Shame on you Richard.

Not a good story. Sorry I deleted my scathing review from last night, I’m trying to be methodical about recovery of a bad situation.

They are truly crooks. I signed a contract with Creative Interior Solutions in April 2015 and paid a 50 percent deposit, $ 11,000. I received an email 4 weeks later saying they were shut down by the IRS. Shame on you Richard Khudson and Diane Cook.

they stole $ 9011.00 and still not a single service provided other than a signed contract and measurements… thank god they haven’t started construction!!! they have been seized by the irs we are now trying to figure out how to get our $$ back… any ideas or information will be gratefully accepted.

The worst experience if our lives. Do not hire this company you will truly regret it. They sent a con artist/​thief to my house posing as a designer. He stole $ 900 from us. Had to file police report on him. They tore down my wall that is load bearing after they said it wasn’t. They demoed my floors and left us walking on cement and sub flooring for two months. They never showed up to do any work when they were supposed to. We fired them and we are still trying to peice everything in our home back together. They Lied about everything. They new they were in the wrong and feared a law suit. After firing them they made us sign a contract saying we wouldn’t sue them in order for us to to get our tiles that they charged us an arm and leg for. Save yourself the headache and heart ache… I don’t wish what we’ve been through with these guys on my worst enemie.

I hired Creative Solutions for a kitchen renovation: new cupboards, floor, counter tops — the works. My overall experience was quite bad and I regret hiring the company.
Many of the employees I met were very nice and professional, but as the problems began to add up, that wasn’t enough.
Here were some of the problems:
The job ended up costing 50% more than the original quote. Yes, I did select an upgrade, but 50% is still a huge difference.
The team they sent to do the work was new to their company and made some severe mistakes. There was definitely not enough supervision. At one point, one of the workers took off on vacation out of the country while another went out of state. I was left with my kitchen torn up and many, many days without any work being done.
The list of mistakes made is rather long, here are some highlights:
–a cabinet hung without being anchored to the wall properly, the same with the microwave, which almost fell.
–the flooring not finished under the appliances
–my brand new oven dented
–one of the carpets cut in the wrong spot so that the seam where they tried to fix it was very obvious
–ceiling lights installed in the wrong spot
–multiple delays with misleading communication («the electrician will be there today» was repeated many times without happening
–the cabinets were hung wrong, so that they had to be taken down and re-​mounted TWICE
–Numerous, random holes drilled into the back of the cupboards
–Bad paint job, grouting smeared across new counter top that had to be scraped off with a razor blade.
–Paint sprayed across the new flooring in multiple spots
–Electrical outlets placed in ineffective positions
–Wasted space in the cupboard layout
The company did state multiple times that they wanted us to be happy and would fix the problems (the original crew was apparently fired after the mistakes became known). However, once repairs started, it was apparent they weren’t going to follow through on this. The person in charge of scheduling the fixes was not helpful and argued over most the needed fixes. The repairs dragged on for weeks with little communication and in some instances, the repairs made new problems (The new floor tile got scratched in 3 spots where they tried to get the paint off)
So, overall I spent quite a bit on a job that has been patched, but does not look as good as if it had been done right the first time.