Carter’s Babies & Kids

I came by to exchange some clothes given as a gift that were too small for my son. When we entered the store, at first I couldn’t find the cash register (note: it’s smack dab in the middle of the store to the left). I wasn’t greeted particularly warmly. One girl was sitting on a shelf behind the register (struck me as a little unprofessional to be sitting up there) but got down when she saw me approach. Even the woman who seemed like the manager wasn’t particularly friendly. I was able to do the exchange with no issues. I love the clothes they carry (so cute!) and the deals they have are awesome (all the clothes were 50% with current sale). Five stars for the clothes but two stars less for the lack of friendly customer service.

Before this location opened I went to the locations within the outlet malls & if you’ve ever been then you can understand how disappointed I was with this Carter’s. The facility is quite smaller than the ones in the Outlets and I’m assuming that is also the reason it lacks better selection. it literally took me 5 minutes to make 3 full laps around the racks (both boys & girls) with no luck of finding the item I needed. The Carter’s website advertised the item but this particular store did not carry it. Not that I really truly care but… I searched every rack 3 times and not one worker asked me if I needed any help. Sure I could have asked them myself for assistance but I didn’t find that I needed any & that’s why I say I don’t really care, but I thought I’d point it out anyway.

So I have literally been in this store for 10 minutes and no one has greeted me at all. There is hardly home one in this store sooooo I’m thinking I should have been greeted. I was standing inter clearance area with a worker and she said nothing to me at all. That is extremely rude and HORRIBLE customer service

The Skinny: cute clothes, solid quality for the price, good for young families. Returns are hassle-​free.
I really like this store — it has all sorts of goodies hidden away and prices are very reasonable. Carter’s as a brand provides clothing for other stores (Target, Walmart) but I find the original Carter’s to have the best quality. Prices are very reasonable (however it is important to note they always have a sale so their MSRP is very deceptive). They have a plentiful clearance section as well where you can pick up some great deals when the clearance section goes on sale.
For bodysuits, I love their side-​snap full bodysuits and tees/​long sleeve shirts. (they have side snap bodysuits up to 9 months that I’ve seen, side snap tees up to 3 months in the store although online they have more sizes). Babies hate clothing that goes over their head so the side-​snap bodysuits eliminate this problem. There aren’t that many of these though so you have to be on the look out. The staff will help you but they don’t get the whole bodysuits with side snaps that often apparently. The side snap white long sleeves shirts they do have up until 3 months which is great because I often have issues with the bodysuits fitting over cloth diapers.
This winter, we got a nice sherpa bunting (Reindeer although it kind of looks like an Ewok suit) for our LO which she loves so much! It’s like a little tranquilizer suit because she falls asleep in it instantaneously. Super cozy and well priced as well.
Service is pretty good in the store — not too fussy but there when you need them. Wait times are also good in line with the exception of Black Friday which is to be expected. Returns/​exchanges are pretty easy and without too much hassle. The atmosphere is pretty chill so it’s easy to take your little ones with you when you go shopping.

As a mom, I have to say that this location is heaven. I come in here so often that the staff remembers my baby, boyfriend & I. It’s so neat & the staff are always so friendly with great attitudes.
They always ask if we need help & the store is always clean! They also have a little table in the middle of the store for the kiddies to sit & play while the parents do their thing, while being able to keep an eye on the kids. Their sales are always great & also have a new convenient rewards program.
So glad this location opened up, only 5 minutes away from my house!

The store assistant greets everyone who walks through the door and announce the ongoing promotion. I also like how peaceful this store is compared to the ones in North & South Premium Outlet.

I always find such cute clothes here! The place is so neat and clean that Its a pleasure to shop and easy to get around with a stroller. The sales girl is always so pleasant. Wish their clothes sizes went up a bit higher so I could also shop for my other kids other than that I would recommend shopping here.

Carter’s Babies & Kids stores have a huge selection of clothing but a little sparse on the toys and accessories. Came here to purchase gifts for my little niece and nephew and found looking through the clothes a bit overwhelming. They have some really cute stuff but you also have to weed through a lot of terrible styles and poorly illustrated items. Better-​designed merchandise is obviously more expensive so you might want to wait until it goes on sale but also taking a chance that it sells out.
I found that Carter’s is very popular with mom’s with small children, at least in my family. I had to return a few items because they were already purchased. That’s what happens when you find a nice piece clothing here, there’s a good chance that mom already bought it. Also not a big fan of their return policy where they have to get your mailing address. As a person without kids, I really don’t wish to receive Carter’s junk mail.

The staff is friendly, I was greeted right away and asked if I needed assistance. The store is very well lit with a great selection.