CarMax

What a disappointment! I had shipped a 2011 VW Touareg TDI from NM, which cost money, and initially bought the car after it arrived. After an inspection from our mechanic we found it HAD been in an accident, which CarMax decided to withhold. Passenger back door had been fully replaced and painted but no one told us and their inspection company did not list. Also we found coolant IN the oil! Seriously bad vehicle and unsafe to drive. We returned the car within our 5 day limit, but we are left very disappointed and car-​less. Thanks for nothing CarMax. Buyers please be warned!

They are great at selling you a car and warranty but when it comes service depart they are the worse. I just bought my car and had to bring it to the service department 5 times my first month. They hardly have any loaner cars to give you and I drove a loaner car more than my actual car. I will never bring my car into the service department again. They already sold you the car they don’t care if they fix it my opinion. 2 months after I brought it to them I have the same issues. I’m happy with buying the car it’s just the service… don’t bring it to them if you have a problem.

We searched for a car for several weeks before finding the right one at the Las Vegas Carmax on Sahara. Our sales reps Derick and Arnie were terrific. After getting the new Volvo we decided after a few days that the Lexus was still the car for us. Derick was very patient and took the time to find the right car in California and swapped out the Volvo with no hassles. The car was perfect (only missing a manuel that they reimbursed me for right away). Love driving the new ES 350 and plan on using Carmax to buy my next car. I would recommend this dealer to anybody looking for a great car buying experience.
C Sarma

This was my first time buying a car from Carmax. I had been stalking their online inventory for the last few months to see what I liked. I found that the no haggle prices were actually very good. When it finally came time to buy, it was refreshing to not have to «play it close to the vest». Our sales rep Helen was great to work with. After looking at several Highlanders on the lot, I eventually found one online that I felt fit our needs just a little bit better. Helen was able to get it shipped out from CA, and made it quite clear that if we didn’t like it when it arrived, no big deal. It was everything we wanted, so we did but it. During the shipping, it got a bit scratched, so they had it fixed at no cost. Throughout the whole process, it seems as though my complete satisfaction was their goal. I’ll definitely be buying my next car at Carmax (just hopefully not for a long time)

I have called this office server time for Sunny a manager who’s not reliable. Avis is placing me in collection for a bill that Sunny at car max said they will pay when they fix my brakes on my car. So sunny asks for me to put up a credit card that will not be charged!!. So I called last month spoke to the manager of sales and still no call back stating whether car max will take care this car rental bill from Avis, are has the bill been settle, are do car max owe you and reimbursement? Nothing then when you walk into car max Mr Sunny not here you just miss him are he’s busy and this a manager not assistant his customers well hopefully someone will respond now.

Purchased a car tonight from this location and had a great experience! Darren was my sales manager who was awesome from the minute we first chatted. I found the car online and it said they would transfer it from cali to vegas for free.
No way did I believe that for a minute.
Called the store and got Darren who confirmed the milage/​pricing and put the transfer in for me. Car arrived a couple of days later and Darren had us come in to take it for a drive. Didnt feel pressured to buy the car at all ended up having to come back a day later (tonight) because we couldnt get the payoff on my current car last night. Darren ensured me they would hold the car and get everything straightened out in the morning.
He kept his promise and I drove away with a great car with leas than 5k miles.
If you’re looking at carmax ask for Darren he will take great care of you and will go above and beyond including work on his day off! Thanks carmax my experience was one of the easiest and painless car buying process!

Please DO NOT buy a car here! This place is a complete circus ran by a bunch of clowns. I bought a 2011 528i BMW here last year. I found it on line. I call and a somewhat rude Russian female saleswoman named Svetlana? says she will «hold» the car for me until I get off of work. We go down there after work test drive it & I am thinking maybe I want it. She starts pushing me way to hard to get the deal done like now. I’m thinking bad the F off. We leave without purchasing the care that night.
We go back the next night & I tell them I want the car but I’m not dealing with with the pushy Russian. I get a nice sales girl & complete the deal no issues.
2 months later I go to BMW of Las Vegas for a sensor issue. I get told my tires are almost bald? I’m thinking WTF? They sold the car to me this way? I took my ass over to CarMax & went all in on the service manager. He agreed to pay for 4 new tires. Great, thought all was fine. Fast forward to last Friday 11÷19÷15 I take my car to BMW of Las Vegas for an oil change. I get told that my last service done by the CarMax clowns ‚(before the car was sold to me) that the oil seal was not placed on right. I have a bad leak that has now messed up a belt. $ 600 later my car is fixed thanks to their F up!
This place is HORRIBLE! If, I could give this place a ZERO I would! Will be contacting their corporate offices Monday!!!

Got in at 10am was gone by noon with my Mercedes! Russ Mitchell was a great sales guy.

Had a great experience selling my car and purchasing a new one at Carmax. John D. Helped me and make the process very easy. Love my new ride! Thanks!

First, I likes my salesperson Darren… Although they did sell a car out from under me WHILE I was doing my paperwork… I did find another.
So… when I brought my navigator back (a week later) in to have some things fixed, they said they can only get me home up to 11, but they did give me a ride home instead of a loner. That even I was told they were keeping my navigator overnight, and I could get a loaner, but I had to get myself back to CarMax. Once here it to an hour to get the loaner, making me late to pick up my son’s. Then I realized the loaner was FILLED WITH BABY ROACHES! (about 20+) I called at 9am and left a message requesting a replacement loaner… NO CALL BACK! Called on my way, driving the roach mobile, asking that they have a replacement ready because my son’s have a Dr appointment… Nothing when I got here, and I am waiting again (45 minutes so far).
TERRIBLE SERVICE!

CARMAX does not value their customers and employees. They do not really inspect cars they way they say they do. Because they DO NOT BACK THE INSPECTION. They refer to their thirty day warranty. A real inspection would reveal defects like worn out wipers. If they don’t even find problems like that, what kind of inspection are they actually doing?

Went to this location to look at cars over the weekend, the business was packed but the sales people were not helping customers. Then while waiting in the que i looked around at the vehicles for sale. The cars were really not in very good shape, they appear to take in anything based on the condition of the cars i saw. I ended up leaving after a half an hour and never spoke to sales person. This was a disappointment based on my expectations.

The McDonalds of Car dealerships. Its fast and easy, but your still buying a used car from used car salespeople.
The service was good. They have the system down and it is very efficient. The loan process and buying process is awesome.
My problem is I over paid for a total piece of crap car. You get sold on the idea that you are buying a car that has been inspected and approved as «Carmax Quality Certified.» I assure you — that is just a sticker on your car. Please remember while here you are a buying a used car from used car salespeople.
I am warning you; exercise your right of due diligence. I would have a mechanic inspect the car and do your own inspection. YOU ARE BUYING A USED CAR.
After a couple of days of driving the car — warning lights came on. I took it back and he cleared the warning lights and said there were no problems. My stupid ass just goes with the flow and weeks and months later Im still stuck with problems with this car.
So under the illusion that I was buying a «certified» car — I basically bought it after just doing a quick look over. My mistake, under the illusion that these people sold quality certified cars… it reminds me of Tommy Boy! People just want to see the seal of approval event though it represents nothing!
Everytime I get in my «Carmax Quality Uncertified» car I get frustrated and I get mad at myself for buying this car. I have bought about 10 cars in my life and I have always been happy with my purchase. My Carmax purchase I fully regret. Everytime I get in my car — I actually get upset.
This is not buyers remorse _​i just feel duped thinking I was buying a certified car — when in fact it was just a USED car with all of it faults.

I would have given 5 stars because the product is good and the customer service on the front end is super good ask for Andrew L if you come here.
However their back office finance dept is SLOW
And lack service delivery in other words their position is take it or leave it. When I refused to give address’s along with phone numbers of people I had
Provided as references, that was a deal killer. I was informed that because I was such a high risk they had to have them. We relented. Now 2.5 hours later we still set and wait while they take their time produce more documents and then want to explain
Them. On top of it their not even apologetic for any of it. As I said I like the product but be prepared to spend the entire afternoon here. :(

Horrible. Horrible. Horrible. Customer service and common sense does not exist. Got a lemon from them and they did nothing to recover our experience. They never called back after multiple messages. Even when we went in they gave us sassy service and information that was pulled out of a hat!
Eventually, we made the best decision and got rid of the lemon and CarMax altogether. We found professional service and superior product at Findlay Acura.
CarMax should just call it quits.

Quick and painless. Less than 20 minutes. April was great and accommodating! Very clean building. We will definitely be selling or buying a car from here!

Carmax has always been my first pick when window shopping for a car for the variety and hassle free experience. I had become a serious window shopper for what seemed like forever, but tonight I left with a purchase! Yay me! It was well overdue!
Of course my taste is much more expensive than I care for it to be, but who doesn’t like to dream… that’s interest free after all isn’t it?
I am happy to report I did not end up going for the 90,000 Porsche but a more practical car at the right price and with the right salesman named Vic. He was incredibly patient and just what I needed for my car buying experience. As late and cold as it was this evening, he did not rush me and instead always encouraged me to have a seat in the car to get a better feel. I test drove and finally decided on the car for me.
I traded in my car and was happy with the amount they offered. Vic even ordered me a second key at no extra charge. The buying process was also easy, quick and painless. I spent more time looking for my car than signing all the paperwork. I also learned they have a 5 day return policy no questions asked and a 30 day guarantee policy on all of their vehicles.
Overall the best car buying experience!

I read many review at this location and most of them was really bad so I was kind of hesitate before I walk in and set up an appointment to buy a car here. But my experience was totally awesome.
I’ve been looking for the 350z nismo for months and couldn’t find any at any car dealership in Vegas so my last option was Carmax. Found 3 of them and decided to transfer one (all the way in Kansas) back to this location. Janelle, who helped me with the transfer, was really helpful and friendly, she followed up with all the information and answered all the questions I need an answer to. And the car would take up to 25 days to arrive but only take 1 week to arrive, before schedule more than 2 weeks!!! Can’t get happier than that even tho the fee to transfer was $ 649.
The buying process was easy and fun. No financial problem or hassle.
And most of the bad reviews on here are about service department so I didn’t buy warranty plan which I don’t need since I’m studying to be mechanic and specialize in Nissan vehicles.
Till now, the car is still awesome and I love it. Would recommend this location to anyone that need a new/​used vehicle (s).

I never would have thought I’d ever enjoy buying a car!
After a long day dealing with push sales men across the street, my boyfriend and I came here with no expectations at all, and I actually left with a car!
Right as we walked in we were approached by a sales guy named Chris. He showed us around and we gave him a run down on what we were looking for and my budget. Chris was really helpful, he showed me all the cars within my price range and was happy to run some numbers for me.
Thankfully I have good credit and all went smoothly… He carefully walked us through the whole process and I never once felt overwhelmed.
Once all the paperwork was finished he was so genuinely happy for me, he even offered to snap some pics of me and my new ride.
I couldn’t be happier!

Bought a car for our Daughter and it was the best car buying experience I have ever had! I was not looking forward to the whole process. I hate car salesmen I don’t like being pushed or feeling like I got ripped off! Carmax does none of those things! Our salesman was John Davis. He is the nicest man and totally has your best interest in mind. He listens to what you want and doesn’t push at all! Brooke did all our paper work, which took about 10 mins! She is so sweet and answered all our questions. We were In and out with a cute new car! I will always go back to carmax.
The only thing that I can say needs a little work is their detailing team. Both cars we have bought here have been messy and needed cleaning when we got home. Not a huge deal, but I they got that in check this place would be golden!