BMW of Las Vegas

AVOID THIS PLACE! Don’t waste your time or money at BMW of Las Vegas, Sahara location. If you ever need your car serviced and your car would have to be at this place for more than a day, YOU WILL END UP WITHOUT A CAR. THEY DON’T EVER HAVE LOANER VEHICLES! But that is just a small part of the problem. I never spend my time on writing reviews, but I should. I’ve purchased my X3 certified pre-​owned car 3 years ago from this dealership. The problems started about 3 month later and something keeps very consistently happening every 3 – 4 month. I could have purchased this car from a private seller, spend less and have the
same amount of headaches. I thought I was buying quality, turns out it doesn’t make a difference if you purchasing a «certified pre-​owned» vehicle from a BMW dealership or from some crook who abused the car and now looking to get rid of it, except you will pay more. And its not even the money, its my time. I am a single mother of a 2 year old boy and a Doctor of Pharmacy candidate. I also work. Needless to say, I don’t even have time to sleep, and having this car is making my life a lot harder. There’s an electrical issue, something is shorting the circuit and the rear LED lights go out and it drains the battery. I changed the battery less than a year ago, my rear lights were fixed back in June, which is 7 month ago. This past Friday, I have the same thing happening, one of the rear lights goes out, battery dies, car doesn’t start. Got my car towed to the dealership on Friday. Since this past Friday, I am stuck at home WITHOUT A CAR!!! I am told that this dealership doesn’t not have any loaner vehicles! They are out! And this is the story I got pretty much every single time when my car was supposed to be at the dealership for more than a day. But then, miraculously, a service advisor would find a loaner car somehow… Not this time. My service advisor’s name is Chad. Great guy! Last time I spoke to him was yesterday, Monday, and he told me that he would look into getting a loaner car for me and call me back. It is Tuesday, almost 12 pm and I have not heard from him. I am missing lectures, I can’t even get to the store to get milk for my 2 years old. This is just plain ridiculous. Is this a Wal-​Mart or a BMW? 7 month ago, when the rear lights were getting fixed, my service advisor then, Trevor, called me and left me a message saying that I was right and this is an electrical issue and not just light bulbs. I still have that message. He also said that they will fix the issue. Now I have the same exact problem, rear lights go out, brand new battery is drained and the car does not start. I am going back to Lexus, and I never ever want to hear word BMW again!

Don’t let the BMW name fool you, this is a sleazy used car dealership and nothing more. They were quick to respond to all my questions before buying a car and one week after purchase I can’t get anyone to respond to questions or requests for missing parts. Here’s the thing, I’m a man of integrity and I treat my customers with absolute respect, not the case with this place. You’re spending a significant amount of money buying a car and they don’t have the decency to respond to you, get you your proper paperwork, give your car an oil change prior to pick up and include missing equipment in the car. Do yourself a favor and avoid this place. I wouldn’t recommend anyone buying from this lot, take your business elsewhere and be treated with respect.

We purchased 2 vehicles in a month from the dealership and have lived to regret both. Let this serve as a warning to have any vehicle you buy here independently inspected and reviewed. The general manager talked the talk, however he blew me off for months till I gave up on ever getting him to admit their faults or make it right. I’ll explain each vehicle in depth, and you can decide for yourself if you want the hassle… And before they try to say anything. We bought another BMW in November, and we made sure to buy it anywhere other than from here.
January 2015: I decide I want to trade my 2011 Bmw 128i in for an SUV or Truck. I’ve been a loyal bmw customer (128 was my third one). I’ve always been impressed by the dealer back home in Hawaii, so it was logical to find a semi-​local one to where I was working at the time. I arrive to pick up my car from service with the intention of trading it in. They had a Truck on the lot I wanted and I was ready to make a deal. I knew my credit standing (I do finance for a living), and I specifically told the salesman I wanted to be with the same lender as my prior loan. We make a deal I was semi happy with (I got less on my trade than I wanted, especially since it was mint and they recertified it to sell as a cpo), and I head south to Arizona (where I was working yet not a resident). I intended to register the truck to property I have in Montana. After a few days I get a call that they found me a cheaper interest rate and I need to sign new docs, I had them fed-ex’d to me. I needed to go back to Vegas anyway so I delivered them myself.
After delivering the docs, I thought everything was fine and went on my way. Big mistake. I’m beyond picky about my credit. I got letter after letter from banks they submitted my deal through. Every hit still shows up (8+), and I specifically said what lender I wanted. This is ridiculous and unprofessional. It damaged my credit standing and made it look like I applied for personal, vehicle and other loan types. If you buy a used vehicle here be prepared for them to run it through everyone under the sun looking for whoever will buy the loan and generate the most backend for them! I doubt they would ever do anything to get the inquiries removed, but maybe they will after this.
I tried to get my title paperwork sent to me so I could get it registered… well these «professionals» sent my paperwork to Arizona… where I was working (I am a Hawaii resident with property in Montana and Wisconsin). I was charged THOUSANDS OF DOLLARS $ 2500+ in taxes and registration I shouldn’t have owed. Actually I’ve gotten two bills from the state since. one is on my desk now for $ 690 that pissed me off enough to write this. The sad thing is, I wanted to register it up north to pay tax where I had property (lower rate as well), and were the truck is at 75% of the time. I also think its ridiculous I was stuck paying hundreds in registration costs, when it should have only cost me $ 75 if they had just sent me the paperwork like they said so I could register it where I actually live (when on the mainland).
I battled this with the state of Arizona until june of 2015 until they said pay or they will send me to collections. Thanks again!
Since the first day I had the truck it had a vibration. after replacing half the front suspension it was a pair of bad tires… which subposedly had be checked and were good to go… This cost a fair amount of money to rectify. I later find out as well that there had been tweeters swapped out for junk instead of the factory sony set. I’ll stop there but this truck has been in the shop more than it should have for stuff they should have caught on any level of inspection for someone spending over $ 40k on it. I bought their warranty (mistake), they take forever to inspect or pay the shop, and they refuse any problem they don’t think is bad enough.
I called the GM, he blew me off saying over and over he’d call me back never to do so. Idk if he is still there but FYI BMW of LAS Vegas, his actions cost you the sale of a BMW 650I Gran Coupe that we bought from Chapman in Phoenix… who did everything they promised and even got our car the Wisconsin registration and title we needed!
SECOND Part:
I was happy initially so I referred my grand mother to the dealer to buy a used Cadillac SUV… Well they sold her a car that had been in 2 accidents. Both front and rear bumpers were secured with liquid nails like epoxy, and the passenger mirror was glued on to boot. When it started falling apart we took it to a shop only to see the half ass repairs that were not disclosed. This cost us over $ 1000 in repairs. Again the GM pulls the we’ll make it right card, we’ll call you back. He blew us off till we just paid to fix it. Lesson Learned, and we’ll never be back… nor will we ever buy from any Autonation dealer!

I just want to thank Sal Cucco and everyone involved in the lease of my brand new 328i. They went above and beyond to meet and exceed all of my needs. They put zero pressure on me and worked to get the best price for exactly what I was looking for! I’d recommend Sal and BMW of Las Vegas to anyone in search of a vehicle! I’ll be a customer for life!!! Thanks again!!!

I recently purchased a BMW x3 SUV & I love it ! I was with my daughter and we both were very impressed with our 5 star service from our sales person Armen Khachikyan. He was very accommodating and always available by phone and text thru the process. He was upfront about everything — we didn’t feel like he was playing any sales games. It was a pleasure dealing with him.
We had very positive experience at BMW :)

Simple purchasing experience. Sam was friendly and helpful. No pressure at all, a very relaxed environment. We were given some nice maintenance upgrades. Financing came in better than our bank. Our vehicle was in excellent condition. Sam even drove to Henderson location to bring the car closer to us. We are very happy with our purchase and the entire team at BMW Las Vegas.

Sam helped me out and went above and beyond. I got a quote on my 07 Infiniti and he gave me a decent price. His service and what he can try to do for you is amazing. I went in with only a 10% chance of hoping to get approved and he pulled a few strings and got me approved with a reasonable monthly and down payment. Also bmw came with a few perks also more then what other places had to offer. All in all he’s a great person and really tried to save me money without trying to rip me off. I’d definitely recommend Sam. But from what I saw the staff is friendly as well and very attentive. He also knew someone from an insurance company to see if I could get a better rate.

I’m so fed up with this service center. In the beginning they were wonderful but have declined over the years. I can’t get calls returned, when they follow up on a service appointment and I voice the problem they say they will call me back and never do. I’ve inquired about additional warranty, repairs, etc, and promised calls which I never receive. Simultaneously the sales department solicits heavily through mail, email, and by phone.
My most recent complaint is I’m traveling and my coolant light came on. I was 40 miles from the closest BMW service center in freezing conditions and they wouldn’t give me a recommendation of what aftermarket coolant I could put in my car. I asked to talk to a different representative and they transferred me to the parts department, who never picked up the call. I called back and asked again for someone different, they just sent me back to the same uncooperative service manager. Their customer service is terrible. It certainly doesn’t make me want to give them any more business.

I had an excellent new car buying experience at BMW with David Politzer. We discussed the vehicles, the options and the prices in a calm rational manner until we reached a fair deal. David’s zen approach to car selling worked on me and David is well informed about the BMW product line and services. Graham, the financing guy, was cool too and he was professional and patient like David. The BMW facility has a great ambiance and customer amenities.

Sal, Ross, Joe and the front end ladies where amazing. I flew in from California to pick up my 535i. Sal wasn’t available, but he had everything setup. When I got on site, I was meet by Ross, who was very accommodating. Joe in finance moved everything along. The front end staff delivers the car with out a hitch.
I would fly to Las Vegas anytime to by a car.
Thanks to all of the team at BMW LasVegas (AutoNation)

I have had three different BMW’s in for service at BMW of Las Vegas. Always excellent service that goes above and beyond what is expected!
Their new Service Mgr. is really a heads up person who always puts the customer first.

If I could give this place more than 5 stars I would and all thanks to the service adviser Tyler. I was out visiting Las Vegas when Saturday afternoon my car started smoking and pouring out fluid. BMW Roadside got me towed to BMW Las Vegas by 5pm, 1 hour before they would close for the weekend and I would be stuck. Tyler not only saved a loaner for me last min, he pushed my car up to be looked at promptly finding a crack in the expansion tank and got the fastest mechanic to repair it that night. He even offered to stay later if need be, but luckily it wasn’t necessary. I’ve owned multiple BMW’s over the past 10 years and never had such fast service where I felt my needs mattered. BIG thanks to Tyler for saving me a drive back or extra few days expenses!

I’ve been to this dealership 3 times trying to look at a BMW. It’s a miserable excuse for a dealership.
1) Horrific attention to detail… from no one noticing me looking, to no one knowing the gas mileage numbers for any of the cars, to having no idea where certain cars were on the lot.
2) Anther sad point: Not listening. When I open with «I’m thinking about the 3 series wagon, if you don’t have what I’m looking for, don’t try and get me into an SUV», don’t run around trying to find a wagon on the lot you obviously never walk, then return to ask me, «Have you ever considered the BMW SUV?».
3) Up-​sell, up-​sell, up-​sell: When I asked about the basic 4 series, the attempted up-​sell to the «tech» package literally never stopped until I had to interrupt the manager and say pointedly: «I’m OK looking behind me to park, and don’t need a $ 2000 version of the same Google maps I get for free on my phone-​«. His response, «ugh…well the tech package gets better re-​sale value». If I were buying FOR the re-​sale value, I wouldn’t be buying a new car.
The experience felt like a time-​share sell. One incompetent up-​seller would pass you up the chain so that I had to explain the same requirements over and over.

All in all, I’m very happy with my BMW purchase. David Politzer, internet sales manager, was great throughout the buying process and continues to be a great resource for any questions I have regarding the car.
The service department is friendly, and my experience dealing with them has thus far been seamless.
The BMW of Las Vegas team is service-​oriented and always professional, a pleasure to do business with.

If your general manager had any intention on making it better they would have contacted us. Just like the broke power mirror we are still waiting to hear about getting it fixed.
We shouldn’t have to run after people after spending money at your business.
This will show the true character of how business is done there!

I would like to thank team member Jesse Hantla for his outstanding service and attention to detail this morning at BMW of Las Vegas. The service was five stars, he had such a great attitude and went out of his way to make my visit enjoyable. Thank you Mr. Hantla!
Satisfied customer,
C.Joslin

Just got a 4 series from David Politzer at BMW of LV. Did the deal remotely as I’m from out of town. The process was pretty smooth. I believe I got a very good and fair deal. You can too if you do your homework first.
What I appreciated the most was that David and the team did what they said they would do. Always scary if you are flying in from out of town and the deal changes at the last minute. I would be in a very difficult position then. However, that didn’t happen and I’m very pleased with the whole experience.
Big dealer with lots of inventory so you will likely find what you are looking for.

Let me make this short & simple…
Go See Dan Pearlstine!
I am a repeat customer here,
and I came back to buy a CPO 11′ 328i
He explained to be in detail what CPO covers,
Also took me on one of the best test drives I’ve ever received, I’ve purchased over 12 cars since I was 16 years old, and I’m only 22 now, however More business with myself, family members and friends will be referred with no doubt.
TYSM Dan,
I am now again a proud BMW owner #E90

So this review is for the Service Dept only. I haven’t bought a car from them. I had a dealership in San Diego I was dealing with for years prior to moving to Vegas. I thought they were pretty good but I have to admit BMW of Las Vegas was pretty impressive. The check in for your car is easy and fast. The tech’s who do the initial check in are extremely friendly and put you at ease. it is hard to leave your car to just anyone. They made me feel they cared as much about my car as I do.
My Service Advisor — Rich was great. He not only took care of the BMW warranty issues but took on the dent repair arrantly from my other dealership. I didn’t have the warm fuzzy about the dent repair company and Rich called them and made sure it was done as promised.
The Service was fast also which caught me off guard. They were done with everything at 1:30PM. That was a new record for service for me and I am now a big fan of this dealership. Car buying is tough and stressful but to me it is how they take care of you after the sale that is also very important.
The facility and lounge are spacious with snacks, coffee and tea while you wait for your advisor. I had a cup of the special coffee and really enjoyed sitting down in the lounge. I am happy to have found a great place to take my BMW’s in for service where I fell at home and know they will take care of my issues without any worries.

I’m a fan of BMW. My X3 lasted me 10 years and although there were a few hiccups, I can still say that car was pretty darn reliable and I got my money’s worth. But sometimes, you just have to let go and find a replacement.
I did my research and considered getting a Mini, Fiat or a Lexus. My loyalty is with BMW. I locked in on a particular car and off to the dealer I went. We were walking around the lot looking at other models and colors when a car salesman saw us and helped me get my car. My sister kept throwing her ideas and opinions as to what car I should get. I told David (sales advisor) what features I need and we ended up with the first car I was looking at.
Then, the dreaded test driving the car. I’m not a big fan of driving a car that isn’t mine… or driving, period! I think convincing me to test drive took the most time and David told me to just drive around the lot but that was a trick! There was a part of the lot that’s blocked off by a semi and the only way around it is to get on the road. My sister was a backseat driver as if I needed to be more anxious but David kept me calm. He’s so funny. We made it back to the dealership in one piece.
I signed my papers and wrote my check but it was gym time so, we told David we’d come back for the car after the gym since they still had to detail it anyway. It was the most entertaining car-​buying experience ever. We were all laughing and chatting about cars, the gym, nutrition, Hello Kitty, Yoda, etc. David explained and showed me what my car can do and at the end he said, «I wish all my clients are as fun as you.»
I get follow-​up phone calls and e-​mails and if I have any questions about my car, David responds quickly. If you ever need/​want a car, contact David Politzer — he is fantastic and he has a nice profile picture on his business card too.