Bogart’s Bone Appetit

Be aware of the «rules of return» at all Bogarts. Unfortunately, the Summerlin office of Bogart’s has employed a liar and it may happen at any of the other stores. I won’t use her full name but the employees name started with a «Ch». I had not been in Bogarts to buy dog food or have a grooming in nearly two years. I know back then they did not take returns at all so with my finicky toy poodle I never went back to them. Additionally, the reason I stopped going to the Summerlin store for grooming two years ago was that they were having constant problems with every groomer they had (I had at least three over the year I brought my toy poodle puppy there.) The last groomer I had seen there left a one inch cut into my toy poodles penis. I believe they fired her shortly thereafter but by that time I had enough problems. Then last month I was told by a friend that Bogarts now took returns on food. I called the Summerlin store before I even went because I MUST get my money back if the dog won’t eat product as I am a 100% disabled veteran on a limited income with no family or husband to help with finances. The employee «Ch» told me YES they do take returns within 10 days with receipt. SHE NEVER SAID THEY ONLY RETURN FOR STORE CREDIT. Had she said that I would have NEVER driven 5 miles out of my way. I have three dog food stores within a mile on me on W Lake Mead. Then, when I showed up I asked once again if I could return with no problem and «Ch» once again said as long as it was within 10 days. A SECOND TIME «CH» NEVER SAID THEY ONLY RETURN FOR STORE CREDIT. For a $ 57.50 bill on food and a 10 pound dog that hates/​craps/​or throws up most everything I have previously bought I would have been out the door empty handed had I been told those words either time I asked. I will stay with Petsmart/​Petco or Amazon that guarantee an unconditional 30 day return. The owner, Rachel, would not listen to me. She was more concerned that my voice was loud over the phone than helping resolve the problem of an employee that did not disclose the full truth. When I told her I would leave a bad review based on her employee’s deception, Rachel was whining about how hard she worked to make the store a success and I should not be allowed to ruin her good name. She said «if I give your money back I’ll have to do it for everyone». She said «the receipt says receipts are needed for store credit or exchange and it says nothing about a refund» Number one… you have already been charged by the time you see the receipt. Number 2, who the hell LOOKS at the receipt after the fact. By then you have already charged it and now you still can’t return except for credit. You expect the damn employee to tell you the truth when you ask them point blank TWICE. And one time «Ch’ was lying to me looking right into my eyeballs. «Ch» got on the phone and lied to her owner, Rachel, saying she informed me of returning only for store credit… to protect her job I’m sure… and I got screwed with having to accept a store credit when there may not be anything I can purchase there in the future. My dog is too finicky on food. I already have plenty of personalized service dog vests and leashes. He doesn’t play with store bought toys preferring a sock at home. I have had a previous heart attack and Rachel and «Ch» her lying employee stressed me out so much I had to take myself to the ER. Rachel should have done the right thing and returned my money back to the credit card. I was a great customer for Rachel the first two years I lived here buying many products when I had much easier to purchase for cats at that time and having my puppy groomed there for nearly a year until the groomer abuse was just too much. Other than the gift card that I may or may not use in the future I will never return to Bogart stores or suggest them to anyone again. I feel like I was totally scammed.

This place is honestly the best !!! Everything is not only fairly priced but their staff are always great to me and my fur babies! It definitely feels like a family every visit !

This store has a lot of treats and food options. I came in with my Frenchie and was warmly welcomed. The Manager spent time answering my many questions about a health issue I was seeing in my Frenchie. I appreciate all the time they offered to answer my questions and food options that might help. This is my new favorite dog store!

The pet store and bakery are nice. The grooming is not good. Took two different dogs there and they had a terrible grooming. Crooked hair cuts. Skin irritated after. Had to cut my poodles ear length and sides of face to make them even after. Other dog is a terrier and chinks of hair were removed from her ears. I would get your grooming at barking dogs. Groomers here seem young and probably inexperienced. Sad because the place is very convenient. Beware.

So unhappy, I can hardly write. I was very specific that I wanted my dog’s fur left at 3 inches and the groomer shaved him off to 1 inch long. He looks ridiculous. When I reminded the groomer that I told her 3 inches, she said, «I know you did». What would possess a groomer to do something other than what was asked! I am so unhappy, I will never go there again and will not recommend this place.

The store itself seemed nice and the staff were friendly.
The one star is for the groomer who clipped my dog on 9÷7÷15. She was very specifically told we wanted his fur left at 3 inches long and verbally confirmed more than once that this is what we wanted and she could do this.
When we arrived to pick him up he had been shaved down to 1 inch all over. When confronted about the situation her only response was «Yeah I know you wanted 3 inches. I really should get a guide longer than 1 inch since so many people ask for that.»
If you were unable to provide the service you agreed to why did I pay?! Did you purposely lie to my face? I could have taken him somewhere else and paid far less to have them shave him to 1 inch.
I would advise people to stay away from the groomers at this store simply because they flat out lied to us about their abilities. However, you want your dog shaved to 1 inch all over? Have at it.

I came in last week with my dog dobby and I was really nervous to have his nails cut because the last place I took him cut him and now he’s deathly afraid of the groomers but I was so surprised my dog took to the lady who was cutting his nails so well. Sorry I can’t remember her name but she was so nice and assured me he would be fine and he was better than fine so thank you for the great experience! I will definitely be back here! Such great customer service! Alex was great in the front she helped keep my mind off it all while he was back there! Thanks so much guys!

I love Bogarts for two reasons: They let the LVVHS host adoptions here, and that’s where I found my little Beagle Dolly. #2 the frozen yogurt for my Dolly! She’s a beagle, so you’ll eat anything that smells goods but she really loves the fro-​yo! I’ve never purchased anything else, but the cashiers have always been friendly and pleasant.

Excellent service by the staff, especially a young blonde girl in particular. They’re very knowledgeable, personable, and best of all, love animals! They really know their s – t and are willing to answer any questions you may have about their products and your (new) pet. Recently adopted my cat from NSPCA and they include coupons for discounts or free items from Bogart’s. They offer lower prices than big name retailers. Would shop here again

Went in today and even though It’s for my dog these two employees were the coolest!
Austin I think his name and a young brown hair girl!
They were amazing at sales!
They listened to me rant about my fur baby and were just awesome.
I want the owners to know they were amazing!

I tried going here because they are local and I like to support small business. I drive over ½ hour for grooming of my 2 dogs so thought I would also check that out too. My dogs go evey 2 weeks. I found the prices for the same treats I get elsewhere to be much higher and also the staff was extremely rude. I will continue to take my dogs where the people treat me and my dogs nicely.

Came in today and had an amazing experience! Scott and Austin were very friendly (I enjoyed them better than any other employee I’ve ever encountered here). They helped me get the perfect cake for my pitbulls birthday! Definitely will be back! Thanks guys :)

This is a nice dog store with lots of options and a gourmet snack department that they cook on site. The prices are a little high for me that’s why I gave it 4 stars but the service is good and they have an in house dog trainer named Pam who is awesome! She has helped our dog get fantastic training with excellent results!

We come here for grooming, buying dog food and treats. We can spend upwards of $ 50 – 60 (on treats alone) in one visit and have a dog food punch card with you.
Today I went in to ask if I could exchange a dog treat that upset my dogs stomach– one piece was used/​consumed and the bar code was a sticker specifically from your store. No, I didn’t have my receipt, but when you have a customer that comes often enough, you would think you would get a little more effort from the store manager to try to make it right. It seems that you don’t care that a grooming/​pet store opened across the street and it would be smart to try to retain your current clientele. One would think.
It was a $ 25 bag of happy hips and because my dogs can eat it, I left it with you. Should have thrown it in the trash.
I would recommend your store to friends and people in the neighborhood but your lack of customer service isn’t enough to keep this customer around. Good luck with your business.

Every time we go in Bogart’s lately, they’re a disorganized mess. We used to love getting our dogs groomed there, but it seems like they can’t keep groomers around long-​term. They’re always scheduled with someone «new» and we like consistency in their cuts. We also intentionally schedule them to start at the same time, so they’re done faster and not getting anxious waiting in their cages. They always somehow end up getting done one after the other, which is incredibly frustrating. Today, we went in to get a cookie for one of our pup’s birthday and the guy behind the counter crammed everything in a bag smearing «happy birthday» and wouldn’t give us a new one. Now our annual birthday cookie photo is ruined. It’s a little thing, but I thought this place «got it» as is relates to pet owners. Not anymore!

I come here for healthy dog food– which sometimes I even have delivered when I don’t have time– and they have a loyalty program, I come for grooming, I pick up fresh baked treats, I get advice when buying things for my larger dog, and I’m going in today to sign her up for obedience classes. They are always very friendly and helpful and they even remember me when I come in. I also adopted my latest dog, Max, from their Heaven Can Wait shelter affiliate. They aren’t the cheapest, but I do really enjoy going there. They also do wacky hair colours on dogs if you like, which I haven’t tried yet, but I will one of these days.

We stopped in here on the off chance to ask a couple questions about switching our Boxers dog food from Iams to something that would be better suited for them nutritionally. Not only were we greeted by friendly staff but every question we had was answered by someone who was knowledgeable and confident in their answers. We were able to leave with a new bag of dog food feeling fully comfortable knowing that we made a right choice in changing the nutrition for our boxers. They also informed all about their grooming and got us a can of organic pumpkin to ensure that our dogs did not have upset tummy’s while making the transition to a new food. we are excited to be able to have a new place to make purchases for our dogs and it helps that it is so close to home.

DON’T TRUST THIS PLACE!
I’m so disgusted it is hard not to cry right now. When you bring a member of your family to the groomer you are trusting in their skill and love for pets. Our dog seemed okay when we picked him up from the groomer at Bogarts Bone-​Appetit in Southern Highlands but when we inspected him further we noticed red bloody spots all over his body. Although they paid for his vet bill and «will check with the owner for a full refund» my disgust will not disappear. Its not about the money. Our poor dog was helpless. I’ve been to Bone-​Appetit at least 5 times before for pet grooming so I had no reason to be worried. I just feel so awful. I’ll never let anyone touch my pets without my full supervision again. Bone-​Appetit does not deserve your trust.

Excellent customer service and wonderful, friendly groomer! We will be returning here often!

Renee was awesome! She was very knowledgeable and knew a lot about the food, diets, & dogs! I feel like I should have gone to her before my vet. Haha. But I would definitely recommend this place to everyone & their prices are good too. Not too $$$