Big Apple Cleaners

This is actually called Lee’s Cleaning now — not sure why they changed the name but when you swipe your credit card, the slip you sign still says Big Apple Cleaners.
I never found the people here to be really mean at all, did a good job, and best of all, cheap. On top of it they would get pretty much everything done in a 24 hour period. I was a fairly happy customer until recently, when the lady behind the counter everyone has been complaining about charged my credit card $ 1115 (yes, over a thousand dollars) for $ 15 worth of cleaning by accident.
Now I know it is an accident, and they reversed it, but it was their attitude about it that I found really unsettling. The couple (i’m not sure if they were married or related or what) acted like I was the one that charged them over a thousand dollars, not the other way around. Barely a sincere apology, just a look on their face like they were angry I ever walked in their store.
So if they don’t want me to send their cleaning to them, I’m more than happy to oblige and go somewhere else!

The tiny lady/​girl behind the counter will surely put this cleaner out of business, sooner or later. Have been going there since they opened for the last few years. But i have had enough of the tiny terror behind the counter. What is worse, is she is the only one there who speaks English, he boss, the owner, does not.

They’re close to my house, and they’re fairly cheap. They do a decent job, and they usually get stuff done as promised.
But as the mike c said, the lady behind the counter is a little gruff. She always seems like someone peed in her cheerios, kicked her cat, and insulted her mamma right before you walk in.
I’ve compared her to the soup Nazi from Seinfeld, but she has yet to tell anyone «no dry cleaning for you» yet.
It is cheaper if you prepay, but there and they will get the job done, but there are other places to take your clothes, and they will at least pretend to be happy to press your pants and launder your shirts.

Big Apple. where do I start? I use to frequent the W. Sahara location because they do adequate job on dry cleaning and alterations until i had a conflict with this Korean lady that works there. Apparently the last time i picked up my dry cleaned the lady said I didn’t pay which is total BS because I ALWAYS pay at the time off drop of because it’s 10% off when prepaid. And I’ve been going there for over a year! It’s the same lady all the time, so unless she’s a ritard she’ll at least remember who i am. Of course I had to pay again since i want my articles back. Since then I never went back.
Big apple — 1, me — 0
Moving along to this location which is closer to my house and also bigger and better than the W Sahara location. Could be the HQ? I don’t know. Clean and do great job in what they do.
So what’s the problem? The small little Korean lady behind the counter is a fucking cunt. Seriously. I’m an easy guy, I don’t complain much nor do i like confrontation, but this she-​devil is something. Every time I see her I just want to punch someone in the face! Not once have I ever seen her smile, or welcoming since i started coming here for their service.
So the last time I go in and pick up my cloths. Lil’ Mrs. Sunshine walks up to her register. Doesn’t even make eye contact and stares at her screen. She then did her little hand-​wtf-​gesture palms facing up and demanded «Telephone number?!»
«702.»
*Rolls her eyes* Oh! I’m sorry. what if I didn’t have a 702 number? Would you have known that too? Yea, you would know it all since you’re indeed the God of Dry Cleaners *sarcasm*
Then this guy came in right after me, and automatically the lady goes. «It’s not ready yet!»
Guy: «but it’s 5 o’.»
Bitch: «COME BACK AT 6!» Making him feel, so stupid for even for even following direction of the pick up receipt which clearly states that dry clean will be ready the next day after 5pm.
So he left, and I get my cloths, They’re clean as usual but this time, I did NOT leave a tip. Not one more dollar are they getting out of me. It took me there and that incident that I finally realized after all these years going through big apple was a big mistake because of their lack of customer service. What do I know? I’m only comparing to AL Phillips and this one local dry cleaner next to my house, but no one deserve to feel like an incompetent when reaching out for service.
So congratulations Big Apple. You get my first and only 1 star review.
Big Apple — 1, Me — cCCccomBo-​BREAKERrrrr!